Need Help with Changing the auto-populated value of HR Case Short Description

[Hola Ola]

Happy Friday all, 

I have a situation that I need expert and technical help with. 

I have just created an Employee Relations form, which when submitted from the portal the short description reads: Team Member Introductory Period Review case for John Doe (opened for) BUT  I want this particular Case Type to have a short description the reads: Team Member Introductory Period Review case for Fred John (subject_person).

I went into the hr_ServicesUtil and I got dizzy. Not exactly sure what to do in there and I don't want to mess anything up.

Once again, I just want to change that Short Description for the Specific Case Type - Team Member Introductory Period Review

This is what I am looking at in the hr_ServicesUtil, what tweak do I need to make in order to achieve my goal?

var hr_ServicesUtil = Class.create();
hr_ServicesUtil.prototype = {
	initialize : function(_case, _gs) {
		if (!_case)
			return;

		this._case = _case;
		this._gs = _gs || gs;
		this._hrCaseUtils = new sn_hr_core.hr_CaseUtils(this._case, this._gs);
	},

	/*
	* Return the HR Service sys_id for a given value
	* @Param rpId The record producer that invoked this
	*/
	getServiceSysIdByProducerId : function(rpId) {
		var serviceGr = new GlideRecord("sn_hr_core_service");
		serviceGr.addActiveQuery();
		serviceGr.addQuery('producer', rpId);
		serviceGr.query();
		if (serviceGr.next())
			return serviceGr.getUniqueValue();
		return null;
	},
	
	/*
	* Create case from producer and a service
	* @Param producer Structure passed by RP that holds questions and answers from RP
	* @Param rpId     The record producer that invoked this
	*/
	createCaseFromProducer : function(producer, rpId) {
		var serviceSysId = this.getServiceSysIdByProducerId(rpId);
		if (serviceSysId) {
			this.createCaseFromProducerByService(producer, serviceSysId, rpId);
		}
		
		if (!gs.isMobile() && !new global.HRSecurityUtils().isTablet()) {
			if (GlidePluginManager.isActive('com.sn_jny') && this._case.getElement('hr_service.fulfillment_type').toString() === 'journey') 
				producer.portal_redirect = '?id=jny_journey_details&sys_id=' + this._case.jny_context.toString();
			else {
				var page = GlidePluginManager.isActive('com.sn_hr_service_portal') ? 'hrm_ticket_page' : 'hrsp_ticket';
				producer.portal_redirect = '?id=' + page + '&sys_id=' + this._case.sys_id + '&table=' + this._case.sys_class_name;
			}
		}
	},

	/*
     * Fills in a HR Case with service and question fields. This is entry point for RP 
	 * driven case updates.  Lookup is done by service sys_id.
	 *
	 * @Param producer structure passed by RP that holds questions and answers from RP
	 * @Param service  sys_id of service being used (see sn_hr_core_service)
     */
	createCaseFromProducerByService : function(producer, service, rpId) {
		
		// Convert the producer to a question list object
	    var questions = this._getProducerQuestions(producer, rpId);

		// Set the proper HR Case fields 
		this.updateCase(service, questions, 'self_service');
		
	    // Set the redirect for the producer back to Case list
	    producer.redirect = 'sn_hr_core_case_list.do?sysparm_query=active%3Dtrue^opened_byDYNAMIC90d1921e5f510100a9ad2572f2b477fe^ORDERBYDESCnumber&sysparm_titleless=true';
	},

		
	/*
     * Fills in a HR Case with service and question fields. This is entry point for scripted 
	 * (i.e. non-RP) case updates.
	 *
	 * @Param service sys_id of service being used (see sn_hr_core_service)
	 * @Param questions a map of the questions and answer values
     */
	updateCase : function(service, questions, source) {
		// Set the proper HR Case fields 
		this._hrCaseUtils.populateCase(service, questions, source);
	},	
	
	/*
     * Retrieves all the variables in question form and values from the record producer instance
	 *
	 * @Param producer object that holds the questions/answers from user input on an RP
	 * @Returns a map of the questions and values
     */
	_getProducerQuestions : function(producer, rpId) {
		var relevantVariables = new global.HRSecurityUtils().getRelevantVariablesForCatItem(rpId);
		var questions = [];
		
		for (var i = 0; i < relevantVariables.length; i++) {
			var variable = relevantVariables[i];
			if (variable.type == 'sc_multi_row') {
				var variableSet = new sn_sc.CatItem(rpId).getVariableSet();
				var variableSetMap = this._getVariableFromVariableSetForCatItem(variableSet);
				var multiVarArray = JSON.parse(producer[variable.name]);
				for (var j = 0; j < multiVarArray.length; j++) {
					var dataObj = multiVarArray[j];
					for (var key in dataObj)
						if (dataObj.hasOwnProperty(key)) {
							var displayValue = this._getDisplayValue(variableSetMap[key], dataObj[key]);
							questions.push(this._hrCaseUtils.getQuestion(variableSetMap[key]['label'], key, dataObj[key], dataObj[key], '', displayValue, variableSetMap[key]['type']));
						}
				}
				continue;
			}
			var producerValue = producer['IO' + variable.id];
			if (producerValue) {
				var answer = this._getDisplayValue(variable, producerValue);
				var displayValue = this._getDisplayValue(variable, producerValue, producerValue.getDisplayValue());
				questions.push(this._hrCaseUtils.getQuestion(variable.label, variable.name, answer, producerValue, '', displayValue, variable.type));
			}
		}
		
		return questions;
	},

	_getVariableFromVariableSetForCatItem: function(variableSetId) {
		var variablesNames = {};
		var gr = new GlideRecord("item_option_new");
		gr.addQuery("variable_set", variableSetId);
		gr.addQuery('type', 'NOT IN', '19, 20, 24'); // Container start, end and split
		gr.query();
		while (gr.next()) {
			variablesNames[gr.getValue('name')] = {
				type: gr.getValue('type'),
				label: gr.getDisplayValue('question_text'),
				reference: gr.getValue('reference'),
				list_table: gr.getValue('list_table')
			};
		}
		return variablesNames;
	},
	/*
     * Gets display value for passed in variable
     *
     * @Param variable The variable whose value is wanted
     * @Param defaultAnswer The value to return if a display value could not be found
     * @return The value to display for the passed in variable
     */
	_getDisplayValue : function(variable, defaultAnswer, defaultDisplayValue) {
		var value = defaultDisplayValue ? defaultDisplayValue : defaultAnswer;

		if (variable.type == '9' && defaultAnswer) { // Date
			var date = new GlideDate();
			date.setValue(defaultAnswer);
			return date.getDisplayValue();
		}
		
		if (variable.type == '10' && defaultAnswer) { // DateTime
			var dateTime = new GlideDateTime();
			dateTime.setValue(defaultAnswer);
			return dateTime.getDisplayValue();
		}

		var tableName = variable.type == '21' ?
			variable.list_table :  // List Selector
			variable.reference;    // Reference

		if (!tableName)
			return value;

		var record = new GlideRecord(tableName);
		
		var answerSysIds = (defaultAnswer||'').split(',');
		var answerList = answerSysIds.reduce(function(acc, answerSysId) {
				if (!answerSysId || !record.get(answerSysId)) return acc;
				acc.push(record.getDisplayValue());
				return acc;
		}, []);

		return answerList.length ? answerList.join(',') : value;
	},

	getProfileSubjectFilter: function() {
		var refQual = "basic_apply_to=sn_hr_core_case";

		var tableList = new GlideTableHierarchy("sn_hr_core_benefit").getAllExtensions();
		tableList = tableList.concat(new GlideTableHierarchy("sn_hr_core_beneficiary").getAllExtensions());
		tableList = tableList.concat(new GlideTableHierarchy("sn_hr_core_direct_deposit").getAllExtensions());
		tableList = tableList.concat(new GlideTableHierarchy("sn_hr_core_tuition_reimbursement").getAllExtensions());

		if (tableList)
			refQual += "^basic_query_fromIN" + tableList;

		return refQual;
	},

	type: 'hr_ServicesUtil'
};

[Hola Ola]

@Sandeep Rajput 
Good afternoon. Any idea?

[Sandeep Rajput · Accepted solution]

@Hola Ola Please do not make any changes in hr_ServicesUtil this is an OOTB script include and it is not recommend to make changes in OOTB script include.

To address your requirement.

You can create an onBefore Insert business rule on Employee relations case and set the short description field using script as follows.

current.short_description = current.hr_service.name+ ' for  '+current.subject_person.name;

Hope this helps.

[Hola Ola]

Works perfectly.
Thank you.