Unable to Edit Fields in List View for Multiple HR Tables.

[Spartan_snow]

Hello Community,

I am experiencing an issue where my users are unable to edit fields in the list view for several HR-related tables in ServiceNow, like sn_hr_core_case_operations, and sn_hr_le_case. They can edit these fields when the record is opened in the form view, but not from the list view.

Also there are OOB ACL's created with same roles added to the user.

Can someone help me find the cause and provide a solution to make it work?

Thanks in advance for your help!

[Trupti94]

is there any oncellEdit client script written on that table

[Spartan_snow]

Hello @Trupti94 ,

There is no oncellEdit client script, and when we see list view, the table we can see in the URL is 'sn_hr_core_case', and when we open the record, we can see different tables in the URL like'sn_hr_core_case_operations', 'sn_hr_le_case', 'sn_hr_core_case'.

Only records with table 'sn_hr_core_case' can edit on the list view.

[Mohan raj]

Hi @Spartan_snow,

Reason Unable to Edit the Field in List View:

1. Dependency on Another Field: The field may be dependent on another mandatory field, which prevents it from being edited.
2. OnCellEdit Client Script: A client script may be restricting the field from being edited in the list view.
3. Field Level ACL: Access Control Lists (ACL) at the field level might be preventing the field from being edited in the list view.
4. System Property Setting: There is a system property that controls editing in the list layout. The property glide.ui.list_edit determines this behavior:
   • If glide.ui.list_edit is set to true, editing is disabled.
   • If glide.ui.list_edit is set to false, editing is enabled.

For System Property refer below KB article 
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0538623

If my response helps you to resolve the issue close the question by Accepting solution and hit thumb icon. From Correct answers others will get benefited in future.

[Sandeep Rajput]

@Spartan_snow There are several OOTB list edit ACLs define on the HR Tables which might be preventing your users from editing the records from the list.

You can choose to deactivate them (not recommend) if you wish to allow the editing on this fields from list.

Please mark the answer helpful and accepted solution if it managed to address your question.