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‎03-22-2022 01:43 AM
An HR Case has several user fields: Opened by, Opened for, Subject person.
Which of these users have the ability to view the case?
Which of these users have the ability to add comments to the case?
Solved! Go to Solution.
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‎03-22-2022 02:33 AM
Hi,
OOB this is governed by Query business rule on parent HR Case table
Name: Restrict query
Also you can check individual HR COE Table level READ ACLs
regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎03-22-2022 02:33 AM
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‎03-22-2022 05:03 AM
Hi
The users having sn_hr_core.basic or sn_hr_core.admin can access HR cases.
Mark my answer correct & Helpful, if Applicable.
Thanks,
Sandeep

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‎03-22-2022 05:28 AM
Hi Gilles,
If I recall it correctly a good thumb rule in HR scope is that anyone who is part of a Case also has access to read it. Then of course the HR agents with correct roles.
/Markus
Markus Nilsson
+46709389974
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‎03-22-2022 06:13 AM
Hi, Gilles,
Any user with one of the following roles will have create and edit an HR case unless otherwise restricted by COE Security Configuration:
- sn_hr_core.basic
- sn_hr_core.manager
- sn_hr_core.admin
Good luck!