Who has access to an HR Case?

GLewis5
Tera Guru

An HR Case has several user fields: Opened by, Opened for, Subject person.

Which of these users have the ability to view the case?

Which of these users have the ability to add comments to the case?

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

OOB this is governed by Query business rule on parent HR Case table

Name: Restrict query

Also you can check individual HR COE Table level READ ACLs

find_real_file.png

regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

7 REPLIES 7

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

OOB this is governed by Query business rule on parent HR Case table

Name: Restrict query

Also you can check individual HR COE Table level READ ACLs

find_real_file.png

regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Community Alums
Not applicable

Hi @Giles Lewis ,

The users having sn_hr_core.basic or  sn_hr_core.admin can access HR cases.

Mark my answer correct & Helpful, if Applicable.

Thanks,

Sandeep

Markus Nilsson
Tera Guru
Tera Guru

Hi Gilles,

If I recall it correctly a good thumb rule in HR scope is that anyone who is part of a Case also has access to read it. Then of course the HR agents with correct roles.

 

/Markus

Best regards,
Markus Nilsson
+46709389974

Sean Antle
Giga Guru

Hi, Gilles,

Any user with one of the following roles will have create and edit an HR case unless otherwise restricted by COE Security Configuration:

  • sn_hr_core.basic
  • sn_hr_core.manager
  • sn_hr_core.admin

Good luck!