Hello --We're moving from the standard transfer case configuration to Reclassify. Everything is working mostly as expected, however, the case commented notifications are firing because the "Additional comments" field on the newly created case has cha...
HiI have a requirement where, If HR case state is in pending-if advisor sends an email to employee/user from the hr case(compose an email section) and if user responds from personal email to that email , the corresponding HR case state should change ...
I have a list field in LE case table which stores the list of Users (references user table). Example, the [Watch list] field:I want to set all users in that list as approvers of the approval activity. However, SN only allows setting reference user an...
Can COE Security Policy Prevent a User from Seeing or Acting on an HR Case, Even with Correct Roles and Group Membership? Hi everyone,I'm troubleshooting an issue in my ServiceNow HRSD environment where a user cannot view or take action on HR Payrol...
We are looking at implementing Employee Relations and are interested in leveraging the anonymous reporting center.However, we do not want cases submitted via ARC to become full investigation cases immediately with all of the involved parties, allegat...
Hi all, I want to trigger "DT DocuSign Integration Flow", but this is a parameter named "Document Task Execution", how can I create this record and set this parameter?
Hi, I need to set the due date of the document task as users employment start date. how to achieve this requirement. If anyone worked on this requirement, please let me know. Thanks.
Hi All, HR case is not updating from awaiting acceptance to close complete when employee accepts it from esc portal. However, its working for admins.
Hi All, In my ESC portal > Recent and Popular Item section showing me the catalogs item from IT portal. Therefore I have cloned the widget and made the changes to show the catalog items from HR in My Recent Item, but I am not able to do the same for ...
is it possible to get the actual date when it was SIGNED to be recorded, NOT when was the task is generated? so maybe it is dynamic that can change. because date is not dynamic.Also, can i call script in HR document template like how we call script ...
Hi, I had a requirement to send 5 attachments to end user, but that must be attached automatically.I tried the below ways:1. By manually opening the HR task and added the attachments and assigned to the end user, end user is able to see them on the H...
Hi everyone, i am trying to delete the header image from multiple document template. Although there's a delete option for theHeader image, after deleting it and publishing the document template,the older header imageStill appears.any suggestions on ...
I have to customize the KB article comment and Reply functionality as per below requirement:The comment box should be enabled only when the rating selected is 1 and 2, Employee should be able to access self-comments in the form of summary instead of ...
Hi,I have a requirement where we need to move all the attachments from HR case to all associated HR tasks without duplicate attachments get copied. I have tried with before/after BR [insert and update] on HR Case table but it is not working. No attac...
Is it possible to restrict access to a particular attachment record in ServiceNow so that only certain users or groups can download or view the attachment? I need a way to enforce permissions for specific attachments that differ from the default reco...
