Dot Walked fields are not showing value on the List layout
We added HR case table fields to the HR task list layout, but those fields are not displaying values on the list layout, even though there is data in the HR case.
Forum Posts
HRSD - how to restrict service portal access to users
Hi team, looking for guidance on how to implement following customer requirement for HRSD.Customer is going through an employee band restructuring exercise (for about 2 weeks) during which employees should only have two features available in their HR...
Anyone know where you can configure the Task assignment group for IAR functionality
Hi there,Im looking for the menu where you can configure the Task templates that you need to link in the IAR for HR configuration. I just cant find anywhere these tasks. Thank you
Associate Record UI action in Interaction records.
Hi everyone, there is an UI action named "Associate record" on the Interaction form which allows users to associate the interaction record with any other record. I want to only show the HR related tables on the "Document table" field on the form, and...
Changing the opened_for user on an HR Employee Relations case causes the case to not be writable.
The scenario is: Create a new case with Abraham Lincoln as the opened_for and subject_person.The case gets assigned to the user who opened the case (assigned_to). After the case is created, the assigned_to user updates the opened_for field to someone...
How to autopopulate HR Parent Case field when an Lifecycle Activity/HR Task is triggered
Hi all, I have a requirement to auto-populate a field (Field: X Name, u_x_name) by concatenating a few values in a HR Onboarding Case table (extended from HR Case table) when the Remote User (remote_user) field = Yes and a specific Lifecycle Activity...
Unable to see table "sn_hr_ef_employee_document_upload" in sys_db_object list
I need to apply ACL for employee name field in "sn_hr_ef_employee_document_upload" but somehow I am not able see it or table is not existing in instance.
Resolved! File name validation in record producer
Hi All, I have created attachment variable "certificate" in record producer if user trying upload file that file name should be "certificate" only if not then file should not upload.Thanks for you quick response.
hr agent workspace bell icon notification
Hi All,I want to notify the agents that a priority ticket has come , instead of email notification going we want something else like the bell icon , I want to know how to set the notification. please give me example how to do it . Please let me know ...
How to apply default rules or categories to all new delegates with Granular Delegates
Hello All, I am reaching out here to see if anybody out there has implemented additional functionality with Granular Delegates plugin. We are currently evolving our delegation process to restrict approvals and task assignments on certain types of acc...
Journey Accelerator Manager Templates
I'm working with Journeys and am testing the ability managers to create task templates. On the task template form, here is a share with field, but I can't find where the values entered here get stored. Any ideas?
Query related to KB article
Hi all I have a requirement The current issue is for example if I am making changes to KB001 , I need to check out this kb article and make the necessary changes. Consequently, the state of KB001 changes to draft. Assuming that before making changes ...
Post-Xanadu Duplicate HR Case: Accept/Reject Completion notifications being sent
Is anyone else having this issue? Post Xanadu upgrade, the notification "HR Case: Accept/Reject Completion" is firing twice on case closure: once on the COE table (e.g., sn_hr_core_case_operations) and once on the core HR table (sn_hr_core_case).We ...
Resolved! Pop up message after opening a new ticket
Hi,When I open a new ticket, a message appears (as shown in the attached screenshot) and then disappears after a few seconds. Is it possible to keep this message displayed until it is manually dismissed by clicking an 'X' button, for example?I would ...
Resolved! How to change the date format on a specific field from short (MM/DD/YYYY) to long (MMM DD, YYYY)?
Hello, I need to change the format of a specific date field on an HR case form from short (MM/DD/YYYY) to long (MMM DD, YYYY).For instance, 03/28/2108 should be March 28, 2018. I need to change the date format only for a single field and not across t...
