Knowledge Base Digest: September 28, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

4 Feature Updates to the Customer Self-Service Portal

Since we launched the Customer Self-Service (CSS) Portal in March, you've given us a lot of great insight into your user experience! Based on your feedback, we've added a new search feature, responsiv...

Getting creative with CAB meetings

"Look, you're the change manager. We've got to do better than this. We need better situational awareness, and that means we need some sort of functional change management process. Get everyone to brin...

The first evolutionary steps to continuous flow - visualize existing work

Earlier this week I blogged about customers that I've spoken to this year and their desire to work towards adopting DevOps tools and ways of working.In case you missed it read Unicorns are cool, but D...

Unicorns are cool, but DevOps horses pull a lot of weight

Having been around at ServiceNow for a while now the highlight of my week is still getting the opportunity to meet with customers and hear how they are using the product to solve business challenges d...

New documentation site: organized to help you find answers fast

We've heard that it's hard to navigate the wiki and see all the content for a particular area. The navigation structure is flat and based on tasks. But most people first identify a product area and th...

Knowledge Base Digest: September 21, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Splunk + ServiceNow: Bringing the Power of Analytics to Improve Incident Resolution

It is common today for an IT environment to generate terabytes of data per day. And often times, this poses a huge challenge for datacenter operators — it's hard to tell what's important and what's no...

Knowledge Base Digest: September 14, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

CMS Pages Not Allowing SAML SSO Login For Access

Recently I ran into a scenario where a CMS site would not use the SAML login authentication for page access. The ServiceNow Wiki had the answer (and thank you my homies Sean Barrett and Ben Yukich for...

ServiceNow Store Summit to Showcase Power of Enterprise Application Marketplace

On September 17th-18th at ServiceNow headquarters in Santa Clara, we are holding the first Store Summit, exclusively for Store partners on an invitation-only basis. With well over 100 apps from over 8...

Knowledge Base Digest: September 8, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Reporting | How to Access Fields on Extended Tables

This latest ServiceNow Reporting video demonstrates how to include fields on extended tables—which are not available through dot-walking—in reports. This demo was recorded in Fuji, and applies to rele...

ServiceNow Maintains a Leadership Position in ITSSM

ServiceNow has just been announced in Gartner's latest Evaluation of ITSSM vendors. We are sharing the information on the community because we'd love to hear your feedback on it, and share your own st...

What do you and your company use for source code management?

**Check out this super short, super simple 3-question survey on SurveyMonkey so we can make sure all your favorite version control tools work seamlessly in ServiceNow! Community Source Control Survey*...

Service Availability Done Right

At ServiceNow, we work very closely with many IT organizations. This gives us a front-row view to the wide variety of challenges that they face. With this unique vantage point, there is one challenge ...

Knowledge Base Digest: August 31, 2015

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

New product documentation site: automation, feedback & flexibility

In the last post about the future of the ServiceNow wiki, we mentioned some of the changes you'll see on the new site. There are some internal changes, too. One of the most important internal changes ...

Is NOW CMS Similar to Wordpress?

Most people who are coming to the ServiceNow CMS discussion (I've found) are filtering their assumptions through a lens of functionality they know from a different CMS. And for many, that lens is Word...

Getting Started with ServiceNow Security

Interested in ServiceNow security and need to know where to start? Great, welcome to securing Everything as a Service with ServiceNow Security Best Practices. It's likely you are tasked with running y...