All new Upgrading resource page

Happy New Year and welcome back to the grind, readers! To kick off 2015 just right, we've compiled an upgrading resources page, which we expect will come in quite handy if you're interested in upgradi...

Best practices for creating UI actions

Another best practices article? You got it! This week's article discusses proper guidelines for creating UI actions. When designing and implementing UI actions, follow these tips to enhance performanc...

Best practices for general planning and setup of your instance

If you are looking for a helpful resource for planning and setup of your instance, check out our new best practices general planning article. It contains useful information and links to resources as w...

Best practices for list designs

If you are looking for ways to improve your list designs, check out our new Best practices — List design article. It offers straightforward approaches for setting up lists, resources and a featured be...

General Planning Best Practices

If you are just getting started with ServiceNow, this video is ideal for you! It provides tips for setting up your instance that will allow you to get started quickly and avoid problems down the road....

Knowledge Base Weekly Digest: December 30, 2014

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest.Recent...

Rendering HTML in Exported Lists

It's come to my attention that not everyone is best friends with Excel. This generally isn't an issue, as when we export data from a table or report, it renders as it should. There is an exception to ...

ServiceNow UI Actions Best Practices

In this video, Chuck Tomasi introduces best practices for developing User Interface (UI) actions, which simplify processes and guide user activity on lists and forms.These best practices include:- Giv...

Essential Practices for ServiceNow Integrations

One of the most consistent development activities related to ServiceNow implementations and enhancements is integrations. As ServiceNow becomes more and more entrenched in the critical operations of a...

Top Ten Solutions - December 22, 2014

For many of you, it's a start to a busy week - either busy tying up loose ends or busy getting ready for a much-needed vacation. So we're giving you some content that's easy to chew on with our most p...

Format hyperlinks in text fields

No, it's not your imagination that your hyperlinks went from blue and underlined when you created the text link to a disappointing nothing. Sure, the link's still there, but the color does not show up...

Viewing and sharing your visual task boards and cards

"We are visual creatures. Visual things stay put, whereas sounds fade."-Steven PinkerVisual task boards are a great new application in the Eureka release. Visual task boards are a graphic-rich method ...

Knowledge Base Weekly Digest: December 15, 2014

I know I am a bit late this week with all of the new workarounds and information added to the Knowledge Base, but better late than never, right?The Knowledge Base is kept current with frequent edits a...

Understanding the ServiceNow CMS

I tried to come up with a more creative title, some sort of Sasquatch-meets-Scooby-Doo mash up, as it seems the conversation around the CMS application for ServiceNow fits into some mysterious genre.T...

Understanding my SLAs Part I — Scheduled jobs and the TASK SLA

Quite often I hear "I don't understand my SLA results" or "I got a call from my customer who is really mad that his SLA expired, but I don't think it did, did it?" We go through a process of consideri...

ServiceNow List Design Best Practices

ctomasi s back with a new best practice video! This video covers best practices for designing and personalizing lists to enhance the user experience in your ServiceNow instance.These best practices in...

All new CMDB resources page

We're back by popular demand this week with yet another new resource page! This time we cover Configuration Management (CMDB) topics, including asset management, configuration items and relationships,...

Accelerating Market Penetration By Combining Technology and Services-Oriented Thinking

By Angela BurkI had the chance to chat with Dave Walstad, VP of Business Development at Virteva, about the unique opportunities Managed Services Providers for service automation face when it comes to ...

Customize Me, Please

We have data, tons of it now actually. With so much information at our disposal there is no reason not to elevate the user experience by providing the added value of customization. This goes beyond le...

Using stories effectively in the SDLC application

"If you want a happy ending, that depends, of course, on where you stop your story."-Orson WellesStories are a critical element of Scrum and Agile development efforts. Each story in a sprint represent...