Top Ten Solutions - December 22, 2014

For many of you, it's a start to a busy week - either busy tying up loose ends or busy getting ready for a much-needed vacation. So we're giving you some content that's easy to chew on with our most p...

Format hyperlinks in text fields

No, it's not your imagination that your hyperlinks went from blue and underlined when you created the text link to a disappointing nothing. Sure, the link's still there, but the color does not show up...

Viewing and sharing your visual task boards and cards

"We are visual creatures. Visual things stay put, whereas sounds fade."-Steven PinkerVisual task boards are a great new application in the Eureka release. Visual task boards are a graphic-rich method ...

Knowledge Base Weekly Digest: December 15, 2014

I know I am a bit late this week with all of the new workarounds and information added to the Knowledge Base, but better late than never, right?The Knowledge Base is kept current with frequent edits a...

Understanding the ServiceNow CMS

I tried to come up with a more creative title, some sort of Sasquatch-meets-Scooby-Doo mash up, as it seems the conversation around the CMS application for ServiceNow fits into some mysterious genre.T...

Understanding my SLAs Part I — Scheduled jobs and the TASK SLA

Quite often I hear "I don't understand my SLA results" or "I got a call from my customer who is really mad that his SLA expired, but I don't think it did, did it?" We go through a process of consideri...

ServiceNow List Design Best Practices

ctomasi s back with a new best practice video! This video covers best practices for designing and personalizing lists to enhance the user experience in your ServiceNow instance.These best practices in...

All new CMDB resources page

We're back by popular demand this week with yet another new resource page! This time we cover Configuration Management (CMDB) topics, including asset management, configuration items and relationships,...

Accelerating Market Penetration By Combining Technology and Services-Oriented Thinking

By Angela BurkI had the chance to chat with Dave Walstad, VP of Business Development at Virteva, about the unique opportunities Managed Services Providers for service automation face when it comes to ...

Customize Me, Please

We have data, tons of it now actually. With so much information at our disposal there is no reason not to elevate the user experience by providing the added value of customization. This goes beyond le...

Using stories effectively in the SDLC application

"If you want a happy ending, that depends, of course, on where you stop your story."-Orson WellesStories are a critical element of Scrum and Agile development efforts. Each story in a sprint represent...

Extra line spacing with <p> tags in email client

If you are trying to create an email notification using the HTML editor, you may find yourself adding excessive space every time you hit return. What's going on here? If you look in the source code, y...

Enable your UI Policy to work on a form in Eureka

A User Interface (UI) Policy is a rule that applies to a form that dynamically changes the information presented on it. UI Policies are a great alternative to using client scripts. Once you save the U...

How many organizations are still using excel to run entire departments?

The following article by Janine Milne in Diginomica illustrates how we used the ServiceNow platform to take a large, decentralized HR organization off excel and ultimately enabled them to better serve...

You Don't Need a VPN Part III - Using Single Sign-On for Authentication

Think you need a VPN for your integrations? Chances are, you don't! In Part I, we discussed using a MID Server and User Data Imports and Authentication instead of a VPN. In Part II, we went over the e...

Knowledge Base Weekly Digest: December 9, 2014

The Knowledge Base is kept current with frequent edits and additions. Find out what is new and stay up-to-date on the latest ServiceNow Knowledge Base articles by reviewing the weekly KB digest. Recen...

Model the Service Catalog: Model Management Part 6

This is the 6th post in a series on Model Management. If you are just joining the discussion, be sure to check out the previous posts:Role Model, or Why Model Management is ImportantModels vs. Model C...

Ask the Expert | IT Asset Management: Mining for Coal in a Diamond Mine

Another great episode of Ask the Expert aired today! If you missed out, you can watch it here.In this episode, Eric Ferrington from Fruition Partners explains how to leverage the IT Asset Management-r...

Enterprise Service and Process Excellence: What It Is and How to Get It

Call it "Alphabet Soup for the Soul of the Enterprise:""ITSM + GRC = ESPE," where:"ITSM" = "IT service management;""GRC" = "governance, risk, and compliance;" and"ESPE" = "enterprise service and proce...

How to Schedule an Upgrade

Some people are just visual learners. In this blog post I have provided a video tutorial on how to schedule an upgrade. It explains how ServiceNow upgrades are initiated, demonstrates how to coordinat...