A report to publish on Incident state Open Vs Closed. Open(new, in progress, on hold) Closed(resolve

Nihar2
Tera Contributor

Hi,

A report needs to publish on Incident state Open Vs Closed. Open(new, in progress, on hold) Closed(resolved & closed).

Basically 2 columns I have to show i.e. Open & Closed.

 

Please help me to do this. 

1 ACCEPTED SOLUTION

AndersBGS
Tera Patron

Hi Nihar,

 

you can add a dataset to existing report. So a report filtered for open on this month, and then add a dataset for closed on this month.

 

you can read further at: https://docs.servicenow.com/en-US/bundle/tokyo-now-intelligence/page/use/reporting/task/t_AddAnAddit...

 

if my answer have helped you for a resolution, please mark as accepted solution and give a thumb up.

 

Best regards

Anders

View solution in original post

3 REPLIES 3

Saurabh Gupta
Kilo Patron

Hi,
You can create a PA widget of the type time series 

SaurabhGupta_0-1672054658605.png

 

for Closed vs Opened.

 

 

 

AndersBGS
Tera Patron

Hi Nihar,

 

you can add a dataset to existing report. So a report filtered for open on this month, and then add a dataset for closed on this month.

 

you can read further at: https://docs.servicenow.com/en-US/bundle/tokyo-now-intelligence/page/use/reporting/task/t_AddAnAddit...

 

if my answer have helped you for a resolution, please mark as accepted solution and give a thumb up.

 

Best regards

Anders

AndersBGS
Tera Patron

 

HI @Nihar2 

 

Didi my answer helped or do you need any further dialogue in relation to the question asked?

if my answer helped your further in you journey, please accept as solution 

 

Best regards

Anders