Adding a wait condition to a ui action

[Sam Motley]

Hi All, 

I've trying to add a wait condition to a UI policy to allow a workflow to complete before the page is refreshed 

i have tried gs.sleep(); which worked in our test instance but not in production 

although after further investigation i've found this is not the best practice. 

Has anyone had any experience adding a wait for 5 seconds or so before redirecting to the current page? 

UI Action: 

Name: Submit

Table: Change_request

order: 100

script:

answer = current.insert();

gs.include('ActionUtils');

var au = new ActionUtils();

au.postInsert(current);

gs.sleep(4500);
action.setRedirectURL(current);

cheers 

[Mike_R]

Any particular reason why you can't use the OOTB conflict detection? The you can create a  before update business rule to automatically change the type to emergency if a conflict is found

[Sam Motley]

Hi Mike, we are using this is how the conflict is found initially 

it's just because there's a few seconds delay the conflict takes a few secs to appear and my blackout notification is based on the conflict being present 

Please find below the script: 

function onLoad() {

var conflicts = new GlideRecord('conflict');

var sys = g_form.getUniqueValue();

conflicts.addQuery('change', sys);

conflicts.addQuery('type', 'blackout');

conflicts.query();

if (conflicts.hasNext()) {

g_form.addInfoMessage('<font color="red">THIS CHANGE HAS BEEN RAISED DURING A CHANGE FREEZE</font>');

if(g_form.getValue('u_emergency') == 'No'){
g_form.addInfoMessage('<font color="red">THIS CHANGE HAS BEEN SET TO EMERGENCY, PLEASE REVIEW AND SUBMIT</font>');
g_form.setValue ("u_emergency","Yes");
alert("RED ALERT – This change has been raised during a CHANGE FREEZE");

}
}

}

[Mike_R · Accepted solution]

Use a UI policy instead

But also with that being said, your script is using GlideRecord in a client side code. While this will work, best practices (for performance reasons) is to use GlideAJAX/client callable script include instead.

[Sam Motley]

Thanks Mike really appreciate the assist

[Rick52]

Tried this and it worked. Update the fields that need to be updated first, then do a second update with the "setWorkflow(false)". See my script below

var gr_inc_resolved = new GlideRecord('incident');
gr_inc_resolved.addEncodedQuery(query_inc_resolved);
gr_inc_resolved.query();

while (gr_inc_resolved.next()) {
    gr_inc_resolved.u_state_reason = "QA Verified Successful";
	gr_inc_resolved.work_notes = "Incident is auto closed after 7 days";
	gr_inc_resolved.update();
	gr_inc_resolved.state = 7; // Closed
	gr_inc_resolved.setWorkflow(false);
    gr_inc_resolved.active = false;
    gr_inc_resolved.update();
}