How to add group approval in flow designer

[Santhosh23]

How to add group approval in flow designer

[Ankur Bawiskar]

@Santhosh23 

So what did you configure  so far?

[Ahmmed Ali]

@Santhosh23 

Go through below documentation for the same: https://docs.servicenow.com/bundle/utah-build-workflows/page/administer/flow-designer/reference/ask-... 

Thanks,

Ali

[Community Alums]

@Santhosh23 --

1. Open Flow Designer:

   • Log in to your ServiceNow instance as an administrator or a user with Flow Designer permissions.
   • Navigate to "Flow Designer" > "Designer" from the main application menu.

2. Create or Open a Flow:

   • Create a new flow by clicking on "Create New" or open an existing flow that you want to modify.

3. Add Flow Activities:

   • Drag and drop the appropriate flow activities that lead to the point where you want to add the group approval.
   • Connect these activities to form the flow.

4. Add the "Approval - Group" Action:

   • Drag and drop the "Approval - Group" action from the palette onto the flow canvas.
   • Connect the flow activities to the "Approval - Group" action to indicate the path that leads to the approval.

5. Configure the "Approval - Group" Action:

   • Double-click on the "Approval - Group" action to open the configuration dialog.
   • In the dialog, you can set various parameters for the group approval, including:
     • Title: Enter a title for the approval request.
     • Description: Provide additional information or context for the approval.
     • Approvers Group: Specify the group that will be responsible for the approval. You can use the lookup icon to search for and select the desired group.
     • Due Date: Set a due date for the approval (optional).
     • Approval Timeout: Define a timeout period, after which the approval is automatically rejected if not completed (optional).
     • Additional Settings: Configure any additional settings, such as reassignment options, reminder emails, and so on (optional).

6. Handle Approval Outcomes:

   • After the "Approval - Group" action, you can add flow activities to handle different outcomes based on the approval result.
   • For example, you can use "Branch" actions to direct the flow based on whether the approval is approved or rejected.

7. Save and Activate the Flow:

   • Once you have configured the flow with the group approval, save the changes.
   • Activate the flow to make it operational.

[ankitshukla]

Approval - Group is not present