How to Hide five star rating from service portal

[vinod9]

Hello Team,

I have requirement to hide five star rating from the service portal.

I marked this property as false: glide.knowman.show_star_rating but still I can see five star rating in some article.

Please suggest me!!
@jaheerhattiwale 
@Community Alums 
@RaghavSh 
@Gunjan Kiratkar 

[Shruti]

Press Ctrl+right click on portal widget to see widget instance options

[Pavankumar_1]

Hi @vinod9 ,

refer below link it will help you to disable star rating on knowledge article

https://www.servicenow.com/community/csm-forum/disable-article-rating-at-knowledge-base-level/m-p/40...

[jaheerhattiwale]

@vinod9 There is another property "glide.knowman.show_star_rating.roles". Please check that also.

[shaikha]

Hi @vinod9 

To disable rating we mark 'disable rating' checkbox to true at the knowledge base record, this will disable rating for all the knowledge articles of that knowledge base. 
steps - go to knowledge base[kb_knowledge_base] table , select your knowledge base record and mark disable rating to true.

Regards,

Shaikha.

Please mark my response as correct/helpful based on Impact.

[Pavankumar_1]

Hi @vinod9 ,

If my response helps you to resolve the issue close the question by Accepting solution and hit thumb icon. From Correct answers others will get benefited in future.
If not reply and share details.