How to show info message in native UI and Workspace in servicenow

ShaikSaiduN
Tera Contributor

‎03-14-2025 02:02 AM

Hi,

 

when i click create request button in incident,it opens one dailog box and fill related information about request and submit.After submit i have to show info message(Request has been created successfully) in both native view and workspace.In UI Page i'm adding g_form.addInfoMessage, it  is working in native view but not in workspace.how to acheive in workspace as well? Please help me.

0 Helpfuls
  • 1,089 Views
7 REPLIES 7

Medi C
Giga Sage

‎03-14-2025 02:48 AM

Hi @ShaikSaiduN, @Dr Atul G- LNG,

 

Unfortunately UI pages are not supported on Workspaces.

 

Are you using Agent Workspace? Or Custom Workspace using UI builder?


If you found this helpful, please hit the thumbs-up button and mark as correct. That helps others find their solutions.

ShaikSaiduN
Tera Contributor
In response to Medi C

‎03-14-2025 03:34 AM

The below image is from native UI. Your saying that,like this below we can't acheive in workspace?If not,then how can we acheive this?Please help me.

ShaikSaiduN_0-1741948433066.png

 

0 Helpfuls

laurentrimble
ServiceNow Employee
ServiceNow Employee

‎03-18-2025 07:32 AM

Hello, there is a UI Action called "Create Request" for the Workspace. It's in the ITSM Workspace application scope. You can add the g_form.addInfoMessage('Task created successfully'); under the Workspace Client Script box. I hope this helps!

0 Helpfuls