Operation Failed: com.glide.rest.domain.ServiceException: Source: com.glide.ui.ServletErrorListen

[Shivanand F Mad]

Hi All,

I am getting below error. It works fine only after giving the "admin" role. I have tried giving web service roles, it didnt work.

Please help with answer ASAP. 

It is an integration between ServiceNow and SAP.

Operation Failed: com.glide.rest.domain.ServiceException: Operation Failed: com.glide.rest.util.GlideRecordValidator.checkForErrorOrThrowDefaultError(GlideRecordValidator.java:43)
com.glide.rest.util.GlideRecordHandler.insertRecord(GlideRecordHandler.java:218)
com.glide.rest.service.table.TableAPIService.create(TableAPIService.java:161)
com.glide.rest.service.table.TableAPIV2Service.create(TableAPIV2Service.java:80)
java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
java.base/java.lang.reflect.Method.invoke(Method.java:566)
com.glide.rest.handler.impl.ServiceHandlerImpl.invokeService(ServiceHandlerImpl.java:44)
com.glide.rest.processors.RESTAPIProcessor.process(RESTAPIProcessor.java:349)
com.glide.processors.AProcessor.runProcessor(AProcessor.java:612)
com.glide.processors.AProcessor.processTransaction(AProcessor.java:274)
com.glide.processors.ProcessorRegistry.process0(ProcessorRegistry.java:184)
com.glide.processors.ProcessorRegistry.process(ProcessorRegistry.java:172)
com.glide.ui.GlideServletTransaction.process(GlideServletTransaction.java:46)
com.glide.sys.Transaction.run(Transaction.java:2488)
com.glide.ui.HTTPTransaction.run(HTTPTransaction.java:27)
java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
java.base/java.lang.Thread.run(Thread.java:829)

[jaheerhattiwale]

@Shivanand F Mad Its inbound or outbound call? What configurations you have done?

[Shivanand F Mad · Accepted solution]

Hi @jaheerhattiwale, 

SAP is using ServiceNow table API to post the data in ServiceNow. 

The issue had been solved. 

Resolution: We had a ACL where it was restricting the integration user to update/create an incident. I have modified the ACL and it is working fine now.

Thanks and Regards,

Shivanand