I have been tasked with looking into predictive intelligence to assist the help desk with assigning incidents. I have done some preliminary setup in a lower environment and I have several questions. 1. If there are business rules or assignments rule...
Hi Community, I want to exclude 9 users from receiving notifications and these notifications gets triggered by a schedule Jobs which runs daily. Can I use conditional script in the scheduled Job or do I need to write a email script. I want to hard co...
How to enable Reply, Reply all, Forward button on incident form in yokohama version.Does it impacts performance
We are implementing the integration for the Notify Zoom Connector with ServiceNow Major Incident Management and have performed all the necessary steps for this integration as provided in the documentation. We have completed the Zoom spoke setup and t...
Hello everyone,I need expertise on how to best define capacity for the Advanced Work Assignment (AWA) Service Channel using Incident. Currently, we are using everything out-of-the-box and have created one channel for Incident tickets.We understand th...
Why is the first parameter always null in gsftSubmit(null, g_form.getFormElement(), 'server_side_script_name')? I have read some documentation, but I am not able to understand the actual logic behind this.
Just recently created a flow to remove the non-active users to be removed from groups that grant ITIL role which in turn consumes license, but was thinking, before writing a client script or business rule or a flow, how do we know if something to do ...
I have created a record Producer.In that i have added variable of type multi line Textwhen i add something in that with line break ,then i record it is coming in one line. Does anyone have idea how we can correct this?
RequirementWhenever Work Notes are updated on an Incident, automatically append the user details to the Short Description field. Solution: After Business RuleWe can achieve this using an After Business Rule on the Incident table that triggers wheneve...
There is a custom UI action where it should be only visible to users with "itil" and "sn_incident_write" ,but it is not working as expected .Can anyone help me on this ?
once RITM created and after approval sc task is created and sc task created by is the one who approved that RITM. and when assignee clicks on 3 dots for email in cc it includes created by user. is it the default behavior of service now?
Hi,when using the report on task table and I can select any column from any extended table of task, when I want to do the same with platforme analityc, data visualisation I don't see the optionglide.ui.list.allow_extended_fields is ok with the task t...
Is it possible to make an incident report to group incidents by subjects and that only thing that differentiates them is wording that they have like App23 and App30?
I want to create an auto reply to people who reply via email to closed incidents. I was hoping to do this via inbound action but I don't have a state button. I did try to create a BR, but that ended up working only to people who comment on the actua...
