Assign to me ui ation on incident table doesnt shows up if it is assigned to someone else

Debasis Pati
Tera Guru

Hello Everyone,
The assign to me ui action on service operation workspace doesn't shows up if it is assigned to someone else of the group i am already part of.
I want this should show if it is assgned to one of my group and not assigned to me then i want to show the button.

@Ankur Bawiskar  what all changes i should do also the OOb script include and canassignedtome() button doesn't have the script to hide why its getting hided?

Regards,
Debasis

1 REPLY 1

Ankur Bawiskar
Tera Patron
Tera Patron

@Debasis Pati 

share what condition is there currently or what script include function is being called and what's the current condition, screenshots

Logically since the task is already assigned it will be hidden since some agent is already working on it

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Regards,
Ankur
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