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Create Outgae button on Service operation workspace for incident outages related list

Debasis Pati
Tera Guru

Hello All,
I want only major incident managers to have the ability of creating outage.
We do not want to adhere/change the oob acls also i found one create outage button on so in incident records outages related record.
I want to know where is this button coming from and i want to see the configurations.
I found some task based buttons but i do not think those are the button .
I deactivated the task create outage button but still this button is visible on the form so i want to know where is this button configuration present.

DebasisPati_0-1762750378958.png

 




1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@Debasis Pati 

I was able to find it under Related List Actions

AnkurBawiskar_2-1762751347998.png

 

You can edit and add condition for gs.hasRole('yourRole') in the script condition field

AnkurBawiskar_1-1762751320607.png

 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@Debasis Pati 

did you try searching in Related List Actions or List Actions?

AnkurBawiskar_0-1762751131174.png

 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Ankur Bawiskar
Tera Patron
Tera Patron

@Debasis Pati 

I was able to find it under Related List Actions

AnkurBawiskar_2-1762751347998.png

 

You can edit and add condition for gs.hasRole('yourRole') in the script condition field

AnkurBawiskar_1-1762751320607.png

 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader