How to show customer's assets on incident form

[schmidt4081]

We would like to display the assets for a customer on the incident form or related link. We have the CI field on the form but have changed naming schemes and people only know the asset tag for their computer and not the newly generated name. If we could show a customers assets either thru a separate field on the form or match the CI field if they enter the asset tag that would help. 

[AshishKM]

Hi @schmidt4081,

All user's computer information store in Computer [cmdb_ci_computer] table, you need to create a relationship and attach with incident releated list.

-Thanks,

AshishKM

[vMalhotra · Accepted solution]

Hi @schmidt4081 ,

Create a record in the sys_relationship table and add the related list on your incident form called "Assets of Affected User".

Note: Make sure to replace the field name from "u_affected_user" to "caller_id" in this script.

Thanks