Cannot Access HR Module via My Developer Instance

[Sofija]

Hi All,

I am trying to access the HR module (any part of it) via My Developer instance however I get security constraints.

Facts:

1. I am an admin on my instance

2. I activated ALL Human Resource plugins

Issues:

1. All of the HR module are hidden from both admin and HR admin (which I was able to impersonate and check)

2. Admin cannot enable the HR module menus - they are hidden due to security constraints

3. I have no idea what the password for hradmin account would be to access and update menus from there and I am unable to update the password because of the security constraints

4. I don't think the hradmin can enable the menus (I tried when I impersonated the user) so even if I login as this user it will be of no use

Please advise how I could enable the HR module menus on the left-side pane?

Many thanks,

Kamile

[georgimavrodiev]

Hello Kamile,

On which version is your DEV instance running?
In addition, under "I activated ALL Human Resource plugins" what should we understand? All of these:

If you are on Jakarta, following the official documentation (https://docs.servicenow.com/bundle/jakarta-hr-service-delivery/page/product/human-resources/task/act... ) step - by - step should lead you to successful activation and operation with the HR Module. This leads me to the conclusion that you are not on Jakarta?

Best Regards,
Georgi Mavrodiev

IT Consultant
Do IT Wise

You may visit us in our Web Site: www.doitwise.com

[Sofija]

Hi Georgi,

I was on Jakarta. I also just refreshed my instance to Jakarta again to proceed with the steps you sent the link to above. However, I am complete the first step where Human Resources Application: Core [com.snc.hr.core] needs to be activated.

If I proceed without the Human Resources Application: Core [com.snc.hr.core] then I can install the HR app but it does not show up in the left-side navigation pane still! And I am not able to make it active with admin access.

Any other suggestions? I'd really appreciate!

Kind regards,

Kamile

[georgimavrodiev]

Hi Kamile,

Could you please confirm that after completing the mentioned steps - did you log out of the instance & then logged back in?
If Yes - one you were back in -> you tried searching for the plugin menus and you did not find anything (HR Administration, HR Profile, etc.) in the Application Navigator (left - side navigation pane)? There is absolution nothing connected to HR?

Best Regards,
Georgi Mavrodiev

It Consultant
Do IT Wise

You may visit us in our Web Site: www.doitwise.com

[Sofija · Accepted solution]

Changing hradmin password and resetting it via portal did the trick