Change Developer Instance from Tokyo to San Diego

[SarahFaessler]

Dear all,

I would like to change my Developer ServiceNow instance from Tokyo to San Diego Release. However, I can't find these instructions or this setting anywhere. Could someone please assist me with this? Thanks in advance and best regards,
Sarah

[Community Alums · Accepted solution]

Hello @SarahFaessler 

If its a personal developer instance then you have to request for another instance which is in San Diego version, current instance cannot be downgraded.
Ref - https://www.servicenow.com/community/developer-forum/how-to-switch-rome-version-since-i-have-upgrade... 

[Musab Rasheed · Accepted solution]

Hello,

You cannot downgrade from one family version to another. See below articles from Servicenow

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0678054#q14

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0961401

[SarahFaessler · Accepted solution]

Dear both, thank you very much for your answers. 

I set up the developer instance from scratch and I could only select the Tokyo release. However, I want to have the San Diego release on my recently created developer instance. So I don't have any data etc. in the developer instance yet. How and where can I change this setting? Thanks in advance.

[SarahFaessler]

Thats interesting, as I was not asked - Tokio was directly allocated. Let my try that again in an hour and I will reach out to you again. Thanks!

[Community Alums]

You must have been asked , just try out again !!

@SarahFaessler 

[SarahFaessler]

I was able to change to Release from Tokio to San Diego!

I used "Reset and Wipe Instance" > Clicked on "No, giving up my instance name and get a new one" > After that I was able to choose between the Releases Tokio and San Diego. However, I was directly assigned to Tokyo when I first registered. Thank you all for the support! Sarah