Dev Instance Not Waking

[DrewRandall]

Hi,

My PDI is not waking up and hasn't been for the last few days. Could someone lend a hand?

DEV Instance: dev78058

[Dr Atul G- LNG · Accepted solution]

I have been using PDI since this morning with no issues, but yes, I saw a few posts on the community about PDI offline. 

1. There is no support available for PDI.

2. If you can wait, more, let's wait 

3. You may release this instance and take a new one but in this case, you will lose your previous data. 

From going forward, try to take regular backup of PDI, to avoid any loss of update set in future. 

@DrewRandall 

[DrewRandall]

Hi @Dr Atul G- LNG ,

I went ahead and just released the instance. I would like to point out that there is a misleading message, When choosing 'Release instance' then selecting 'My instance is not waking from hibernation' you get a message "If your instance isn't waking from hibernation, please use the instance help community to request assistance." with 'instance help' being a link to the forum. This might explain why you have noticed a few requests going around regarding PDI and not waking.

Thank you for the help!

-Drew

[Dr Atul G- LNG]

Agree with you @DrewRandall it's go circle in circle.

Hope your new instance is fine, please take regular back up to avoid any loss.