How do I find the user name for my instance?

[helenbellis]

Hi,

I can login fine to the Developer site, but can't log into my instance with same details. I've tried resetting the password, but still can't get it to work (message says user name or password incorrect, so I want to make sure I'm putting the right user name in, but if its not my email address, I don't know what it should be?).

Thanks

[Pradeep Sharma]

Hi,

Just hit the below URL.

https://yourinstancename.service-now.com/logout.do

[rc393g]

Thank you, Pradeep!

[helenbellis]

Thanks all - very helpful answers. I'm in now!