Instance Help

[raaaaam]

Hi ,

It looks like my instance is down, can anyone help me on this ?@

[NavinAgarwal]

Hello, my Paris instance has been down for a while and not coming out of hibernation.  Could you assist me with this?

[Kamini Kansal]

Hi Navin,

Your instance had some issues. So, we have again restored your instance over to dev95823 and assigned you the same. Can you take a look and let us know if you're having any issues?

Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue moving forward.

Please let us know if you need further assistance.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

[Viktor Petrov]

Hello,

My Paris instance is down and I cannot restore it. Can you please assist?

dev79609

Thanks

[Kamini Kansal]

Hi Viktor,

Unfortunately, We do not have any backup for this instance dev79609. You may request the new instance.

We keep telling to our users that please do not depend on these backups. We don't want people to rely on backups because they are actually not very reliable - they can be lost because the server that they were stored on has a hardware failure, or the backup failed to execute successfully.

Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue moving forward.

Please let us know if you need further assistance.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

[Kapil12]

My instance says offline and is not waking up . i need to resume access asap as have to do poc and learning please help on priority .. my instance url : https://dev106773.service-now.com