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Instance Help

raaaaam
Tera Contributor

‎04-21-2017 11:51 AM

Hi ,

It looks like my instance is down, can anyone help me on this ?@

  • 97,892 Views
1,221 REPLIES 1,221

Aditi5
Tera Contributor

‎06-22-2021 08:38 AM

Hi,

 

My Instance is offline from two days. Could you please help.

 

Thank you,

Aditi

0 Helpfuls

Kamini Kansal
ServiceNow Employee
ServiceNow Employee
In response to Aditi5

‎06-22-2021 04:17 PM

Hi Aditi,
Your developer instance is currently offline due to a datacenter maintenance in progress. Once work has completed, your instance will be online and ready for use.

Unfortunately, we do not have any ETA. We are actively working on this issue. If you have a backup of your instance like update sets or on git, you may release this instance and get a new one.
We apologize for any inconvenience caused.

Regards,
Kamini Kansal

0 Helpfuls

Jacob Kannampuz
Kilo Explorer

‎06-24-2021 11:17 AM

Hi,

 

I am unable to refresh my instance. Can you please help?

 

Thanks,

Jacob

0 Helpfuls

Dave H2
ServiceNow Employee
ServiceNow Employee
In response to Jacob Kannampuz

‎06-25-2021 11:22 AM

Hi Jacob,

Please try logging into your instance again. It is currently hibernating.

 

Regards,

David

0 Helpfuls

Jacob Kannampuz
Kilo Explorer
In response to Dave H2

‎06-28-2021 05:25 AM

Hi ,

 

I've been trying to do that but it is not waking up.

 

Thanks,

Jacob

0 Helpfuls