Instance Help

[raaaaam]

Hi ,

It looks like my instance is down, can anyone help me on this ?@

[Kamini Kansal]

Hi Viktor,

Unfortunately, We do not have any backup for this instance dev79609. You may request the new instance.

We keep telling to our users that please do not depend on these backups. We don't want people to rely on backups because they are actually not very reliable - they can be lost because the server that they were stored on has a hardware failure, or the backup failed to execute successfully.

Please ensure you are using update sets or a git integration to back up the changes you've made within your instance. This will help to mitigate this issue moving forward.

Please let us know if you need further assistance.

We apologize for any inconvenience caused.

Regards,

Kamini Kansal

[Kapil12]

My instance says offline and is not waking up . i need to resume access asap as have to do poc and learning please help on priority .. my instance url : https://dev106773.service-now.com

[Kamini Kansal]

Hi Kapil,
Your developer instance is online and ready for use. Please let us know should you encounter any additional issues while working within your instance.
We apologize for any inconvenience caused.
Regards,
Kamini Kansal

[Kapil12]

Thanks Kamini i checked this is accessible

[Pablo Lopez]

Hello,

I request assistance with my personal instance. It shows "offline" and won't even give me the option to request a wake up.

This has been happening since yesterday around this time.

Thank you.