Instance not responding

chrishaas
Tera Contributor

‎08-26-2024 12:56 PM

Hello,

 

I am trying to troubleshoot our instance but can’t seem to get in at all. Is there anyone from ServiceNow that can restart it? I’m not able to open a ticket via nowsupport.

 

thank you 

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3 REPLIES 3

AndersBGS
Tera Patron
Tera Patron

‎08-26-2024 01:07 PM

Hi @chrishaas ,

 

As you might know, the ServiceNow community is not monitored by any support from ServiceNow. What is the error / reason that you can't open a High ticket from NowSupport?

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards 
Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎08-26-2024 06:41 PM

Hi @chrishaas 

 

PDI doesn't come with support, which means if PDI is down or not working or offline no one can help you on this. Either you can wait for some time or release the instance.

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Dr. Atul G. - Learn N Grow Together
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chrishaas
Tera Contributor
In response to Dr Atul G- LNG

‎08-26-2024 06:42 PM

We got it resolved. Thanks 

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