Instance Office

Nagesh15
Tera Contributor

‎01-14-2025 08:06 PM

The instance is offline. Please check again in a few minutes.

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Dr Atul - LNG
Tera Patron

‎01-14-2025 11:41 PM

Hi @Nagesh15 

 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

  1. There is no support available for PDI.
  2. If you can wait, let's wait a bit longer.
  3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

 

This is common issue from last 3-4 days due to unplanned mainataicne and many users get impacted, so wait for 2-3 days and you will get PDI back.

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AndersBGS
Tera Patron

‎01-15-2025 12:16 AM

Hi @Nagesh15 ,

 

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options.

 

  1. Wait, it should come online after some time
  2. Release your instance and request a fresh installation. Please note, that all development that hasn't been backed up will be lost.

 

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