MFA code for PDI is not working.

Sathiskumar_D · ‎03-10-2025

my PDI is not working because I enabled MFA. The code is not getting recognized either. Wondering how to get around MFA and access my instance.

Dr Atul G- LNG · ‎03-11-2025

There is no support mate, so no other solution for this.If all good, please close the thread.

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Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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View solution in original post

Sathiskumar_D · ‎03-10-2025

Also, it would be great if MFA is removed my account. I can set it again.

Dr Atul G- LNG · ‎03-10-2025

HI @Sathiskumar_D

If you have issue, try to reset your instance.

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Sathiskumar_D · ‎03-10-2025

it will wipe out all the data!

Dr Atul G- LNG · ‎03-10-2025

Take the update set backup and then reset it bcz PDI don't come with any support.

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************