If you always wondered how to easily get count of VMs in each cloud, here's a simple script. This script uses GlideAggregate on the cmdb_rel_ci table to get the count of 'active' VMs in all the datacenters. The intent is to show how to use GlideAggre...
Allow the end users to upload files to a Windows Server throughout Service Request using Integration Hub and PowerShell. Script Step - Base64 Encoding (Global Scope) /* Get file attachement */ var att = new GlideRecord("sys_attachment"); att.addQu...
Today we released the Cloud Resource Dashboards App, also known as Performance Analytics Content Pack for Cloud Resources. It is available here and if you have entitlements to Discovery or CPG (CMP) you have the eligibility to install and use this st...
Important aspect for Discovering or getting information about Networking Devices such as Printer is to troubleshoot connection from source to devices and identify attributes configured on printer. I am using SNMP Tester Tool to identify OID/MIB that ...
Event Management – San Diego Features Event Management is a key ITOM integration used by major organizations to manage events/alerts from various tools to triage and have visibility of these on the management dashboards. Actioning can be performed on...
The ServiceNow Discovery spoke allows you to configure horizontal discovery in a flow designer thereby providing the ability to drive several kind of business logics via the no code approach. You could use it for use cases like triggering a discovery...
Pre and Post Provision operation with Templates In this article we will see how to do pre and post provision operations with the templates. The flow would be like this: Create a catalog item and ingest a template.Add a Pre-Provision operation. In thi...
Introducing ServiceNow Service Graph What is Service Graph? Service Graph is the next-generation system of record for digital products and services. It is the digital data foundation for using ServiceNow's platform and products. Historically, th...
ECS plugin - Rome upgrade changes With the recent Rome upgrade ServiceNow has added support for using multiple credential stores at once. Previously, only one CredentialResolver.jar extension could be shared to a Mid-Server. This meant, that you coul...
Now, i have not found any summary of this topic. Essentially, when the discovery is used in conjunction with an external credential store you may find a huge performance impact when using SNMPv1/v2 credentials. This is a short why and how to work aro...
NOTE: This procedure enables TLS with built-in/self-signed certificates. For production deployment you should follow your company’s standard PKI practices regarding certificate configuration. The instructions in this article are provided as-is, wit...
The Agent Client Collector Monitoring app (or "ACC-M") can be extended to use a multitude of monitoring scripts and plugins. This is an example of how to do so using a Nagios plugin. Preamble This process will largely follow the same steps I outlin...
Why Entrust Certificate Discovery Fails? Issue Description: Check whether the root certificate is downloading or not. How to check the Entrust root certificate is downloading or not? Answer: Here is the Root certificate dow...
Ran into an issue where I didn't find anything on the community hence this post. Working on an instance that had a lot of pre-existing CI's in their CMDB and I was trying to setup their CMDB Health Dashboard. Specifically, I was trying to resolve a...
Disclaimer: the methodology and code presented in this article is unsupported and comes with no express or implied warranty. Use at your own risk. As I covered in an earlier article (here), the ACC-M monitoring capability can be extended and augment...
A common question which comes up in CMDB/Discovery discussions is "how do I create my own class of CI and enable it to be discovered?". This article will walk through the steps involved with doing just that. The basic premise is that you want to tra...
CMP interacts with cloud during Discovery, Provisioning, Day-2 operations and Lifecyclye events. In all these cases, it needs to write data back into CMDB. Some times it is about state, some times it is the whole kitchen sink. CMP uses a mechanism ca...
How ServiceNow Predictive AIOps can help with Facebook’s outage By Lisa Wolfe, Eytan Chamovitz, Dor Juraski, Aleck Lin, Jimmy Yuan According to Santosh Janardhan, the VP of infrastructure at Facebook, their recent 6 hour outage was caused by config...
Introduction: Using a IAC approach for provisioning cloud resources brings agility, speed and autonomy to dev team. However they need to use adapted parameters to complete the IAC templates and deploy effectively their resources into the cloud like: ...
Issue: "name" field of software installations/software packages is not consistent for different versions of Visual C++ packages.Some include version, some doesn't, and some has "-" at the end. For example: Microsoft Visual C++ 2008 Redistributable - ...
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