ITOM articles

Global IP Excludes

It finally made it.. Looking forward to Rome release!! Global IP Exclude...

Utilisation of ServiceNow ITOM Discovery & Service Mapping

I had the opportunity to speak at the ServiceNow Knowledge 22 conference in Sydney. I spoke on the following topics: How discovery & service mapping assisted Lifeblood in the migration of configuration items between data centres;Maturing the understa...

What "Problem with File Structure" Might Actually Mean

Per the ServiceNow documentation, it is possible to create "Custom Parsing Strategies" for use in developing discovery patterns when one of the many standard strategies do not work for a given payload. https://docs.servicenow.com/bundle/sandiego-it-o...

Auto-Discovery of EKS Clusters

Discovery and Service Mapping Patterns version 1.0.90 and up includes support for automatically discovering Elastic Kubernetes Service (EKS) clusters running in your AWS account. Here's an example of setting that up. NOTE: This example comes with no...

This is cool..

This is a pretty cool offering for those who would like to get their admin cert... Get started with ServiceNow on us

ITOM Welcome Guide

Welcome to ServiceNow ITOM Standard Are you ready to start your ServiceNow® IT Operations Management (ITOM) implementation journey? With ServiceNow ITOM Standard, you’ll get total visibility of your on-premise and cloud infrastructure, and drive...

Event Management BootCamp -1 by ServiceNow Mavericks

This article is the placeholder for all the activities performed in the event organised by ServiceNow Mavericks (an initiative to share knowledge with fellow ServiceNow developers and learn from the best in the market.) Event Details: Event Name:- Ev...

Service Operations on a page: How to sequence your ITOM and ITSM Transformation

Many of our customers ask us where to start their ITSM and ITOM Transformation and how to realize increasing value as they progress along it. To guide customers along that journey, we’ve created a one-page recommended implementation sequence for o...

Probe Life-cycle and Timing on the ecc_queue

This is often useful to me, but I'm forever forgetting the details, so here's a handy reference for myself and the few others who care about tracking down where mid server performance is leaking away. (MID log messages for a particular probe will all...

Cloud Configuration Governance: AWS Security Group Scanning

Intro: Cloud Configuration Governance is an application that has been introduced in the Servicenow San Diego Release. It enables organizations define policies and rules applied on specific set of resources whatever the cloud provider in order to mana...

GCP ServiceNow Connectivity - How Cloud Operations (former Google Stackdriver) auto updates your CMDB?

Overview You can activate the Google Stackdriver Logging service to auto-update CMDB CI data whenever Google Cloud Connector or your Google account makes a life-cycle state or configuration change to a Google Cloud Platform resource. As a result, the...

One-Click MID Profile Creation

Disclaimer: The examples and procedures included herein are for informational purposes and come with no support or warranty, explicit or implied. Introduction I was excited when I heard the San Diego platform release was going to include MID server p...

Which CI Relationships are created in Patterns

Hi Folks,This article is to identify which all CI relationships a particular pattern creates. Though this is available in SNOW docs, but sometimes we might not get for every pattern or would not be able to find one easily. This would be another addit...

Which APIs Are Used In a Pattern

Hi Folks,This article is to identify API calls a particular pattern makes during discovery. Though this is available in SNOW docs, but is not very specific or in detail. This would be another additional way to check quickly running a script on the in...

Which Commands are Used in a Pattern

Hi Folks,This article is to identify which commands a particular pattern runs in discovery. Though this is available in SNOW docs, but is not very specific or in detail. This would be another additional way to check quickly running a script on the in...

Deploying a Software thru CSD , how the versioning of SCCM Application can be controlled

We are using CSD and automated the software deployment process. I have a query on the software that has special instructions. When installing software like Visio, the license key will need to be entered manually after installation. How will this be h...

TerraForm ServiceNow Integration

RHEL Requirements - Installation - Terraform Enterprise - Terraform by HashiCorp yum-config-manager --enable rhel-7-server-extras-rpms Go to AWS and setup Terraform explained in 15 mins | Terraform Tutorial for Beginners - Bing video Download Downloa...

Certified Implementation Specialist - Service Mapping Exam Preparation

I recently wrote my CIS - Service Mapping certification exam and was successful at my very first attempt. Through this blog, I am sharing how I prepared for this exam and how other aspirants can also successfully pass it using these steps. Pre-requis...

Sending Lightstep Events to ServiceNow

ServiceNow has a built-in ability to ingest alert notifications from LightStep. Here's an example of how to do it and in turn decrease MTTR by automatically correlating alerts from multiple sources. Test Set-Up My test platform consists of the follow...

Sending OpenTelemetry Data To LightStep Using Cribl LogStream

Cribl LogStream is a handy tool for managing logs. It lets you set up routes and pipelines for log data with support for many-to-many source/destination relationships. This can facilitate a few handy things when used in tandem with OpenTelemetry, s...