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CMDB and Service Graph

Introducing ServiceNow Service Graph    What is Service Graph? Service Graph is the next-generation system of record for digital products and services. It is the digital data foundation for using ServiceNow's platform and products.  Historically, th...

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Utpal2 by ServiceNow Employee
  • 22694 Views
  • 4 comments
  • 11 helpfuls

Using a Nagios Plugin With ACC-M

The Agent Client Collector Monitoring app (or "ACC-M") can be extended to use a multitude of monitoring scripts and plugins.  This is an example of how to do so using a Nagios plugin. Preamble  This process will largely follow the same steps I outlin...

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Entrust Certificate discovery fails

Why Entrust Certificate Discovery Fails? Issue Description:        Check whether the root certificate is downloading or not.       How to check the Entrust root certificate is downloading or not? Answer:               Here is the Root certificate dow...

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thiyagu_j by ServiceNow Employee
  • 1395 Views
  • 1 comments
  • 0 helpfuls

Pipelining Custom ACC Plugins

Disclaimer: the methodology and code presented in this article is unsupported and comes with no express or implied warranty.  Use at your own risk. As I covered in an earlier article (here), the ACC-M monitoring capability can be extended and augment...

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Will Hallam by ServiceNow Employee
  • 2227 Views
  • 2 comments
  • 1 helpfuls

Create and Discover a new Application CI Class

A common question which comes up in CMDB/Discovery discussions is "how do I create my own class of CI and enable it to be discovered?".  This article will walk through the steps involved with doing just that. The basic premise is that you want to tra...

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Will Hallam by ServiceNow Employee
  • 4599 Views
  • 1 comments
  • 4 helpfuls

name field of software installations/software packages is not consistent for different versions of Visual C++ packages

Issue: "name" field of software installations/software packages is not consistent for different versions of Visual C++ packages.Some include version, some doesn't, and some has "-" at the end. For example: Microsoft Visual C++ 2008 Redistributable - ...

Parsing Filebeat Logs In Health Log Analytics

Introduction One of the first use cases I set up in Health Log Analytics (“HLA”) was to ingest Linux system logs (e.g. “/var/log/*”) using Filebeat.  As it happens, one of the more verbose services writing to /var/log/messages on a default CentOS ser...

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Will Hallam by ServiceNow Employee
  • 1683 Views
  • 2 comments
  • 2 helpfuls

Creating KPIs for ServiceNow AIOps: Part 1

Key Performance Indicators (KPIs) drive process improvement and operational awareness for the current performance of a system.  As it relates to the area of AIOps, KPIs come in many forms because of the broad range of capabilities an AIOps environmen...

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