The CreatorCon Call for Content is officially open! Get started here.

ITOM articles
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Articles

Inbound REST API Keys for Event Management Connectors

Say goodbye to Basic Auth with Event Management! With the Washington release, the platform introduces the capability to set up Inbound REST API keys. When connecting systems, the most often preferred authentication method is API keys, as they elimina...

charleselite_0-1726858990079.png charleselite_1-1726858990081.png charleselite_2-1726858990083.png charleselite_0-1727363438094.png
charleselite by ServiceNow Employee
  • 4947 Views
  • 9 comments
  • 6 helpfuls

Kubernetes Visibility Agent

Kubernetes Visibility Agent   Let’s break down how the Kubernetes Visibility Agent functions, step by step, so you can clearly understand how it helps populate your CMDB in ServiceNow:   Where It Works The Kubernetes Visibility Agent supports visibil...

Pratiksha_0-1751541075106.png Pratiksha_1-1751541075113.png
Pratiksha by Mega Sage
  • 1020 Views
  • 5 comments
  • 5 helpfuls

ServiceNow Discovery Overview

Discovery: ServiceNow Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery finds computers, servers, printers, a variety of IP-enabled devices, and the applications that run on t...

find_real_file.png find_real_file.png find_real_file.png find_real_file.png
Veera1986 by Tera Expert
  • 79460 Views
  • 9 comments
  • 65 helpfuls

ITOM AIOps Resource Library

The ServiceNow AIOps solution leverages the ITOM Health and Observability applications to ingest events, logs, metrics and traces from monitoring tools. It learns and models the behaviour of applications and learns new scenarios in real time and aler...

Manual Certificate CI Creation in ServiceNow!!

  Manual Certificate Configuration Item Creation in ServiceNow A Complete Guide for ServiceNow Professionals Disclaimer and Purpose This knowledge article is created to share practical experience and knowledge gained through hands-on work with Ser...

Selva Arun by Mega Sage
  • 1318 Views
  • 2 comments
  • 3 helpfuls

When Mid Server Is Down Automatically Create Incident

Follow these Steps  1. Go to application Navigator and search Flow designer. 2. Now Click on New and then Flow   3.Fill the below fields like flow name, Description and click on Build Flow   4. Now click on Trigger Condition and Fill the details a...

HarishBainsla_0-1753849347247.png HarishBainsla_1-1753849417412.png HarishBainsla_2-1753849514244.png HarishBainsla_0-1753950157733.png

7 Steps : Servicenow NetAPP Storage discovery Using SNMP

7 Steps - NetAPP Storage discovery Using SNMP     Here is a  quick guide on how to discover netapp storage in servicenow using SNMP. I have detailed 7 step guide which will help you kick start your netapp storage discovery in servicenow. The below co...

SohailKhilji_0-1709012987213.png SohailKhilji_1-1709012987218.png SohailKhilji_2-1709012987219.png SohailKhilji_3-1709012987223.png

Health Log Analytics (HLA) FAQs

Getting Started    What is Health Log Analytics?  The ServiceNow Health Log Analytics application enables customer service organizations and service operations to collaborate on customer problems proactively to resolve issues.    Where is the documen...

dougodegaard by ServiceNow Employee
  • 1442 Views
  • 1 comments
  • 4 helpfuls

Stand Up and Run? Or Crawl First? Getting Your Data Ready for AI — Securely and Strategically

There’s a lot of excitement around AI right now and the potential is massive. BUT here’s the reality:  If your data isn’t ready, AI won’t deliver. In fact, it could create more problems than it solves. What do you think?   I’ve been in many convers...

Screenshot 2025-07-20 161226.png
shazza72 by ServiceNow Employee
  • 415 Views
  • 1 comments
  • 4 helpfuls

Leave Management System - 1

ServiceNow leave absence does not provide many facilities like Holiday validation, leave policies etc. I have created a scoped application which provide many features: Location wise leaves: There are different leave types for different countries/sta...

find_real_file.png find_real_file.png find_real_file.png find_real_file.png

Vmware Vcenter Discovery - Quick and Crisp

Hi All  Just wanted to highlight some Quick  contents on Vmware Venter Discovery. Screenshots are attached also. (1) Ports Need:-  Source IP - Mid Server Destination IP - VCenter IP vmapp6_https: 9443 ,vmapp_https: 5480, https-443 , WMI Ports - 135 a...

find_real_file.png find_real_file.png find_real_file.png find_real_file.png
Labels
Top Contributors