Jumpstart Your ITOM Implementation with Quick Start Guides Keep business applications running 24x7 with accurate IT deployment visibility, predicting issues before outages, and controlling multi-cloud deployments. IT Operations Management (ITOM) he...
How to create a schedule for Microsoft CA Certificate Discovery? Solution: Step1: Goto Discovery Schedule, Click on New button. Step2: Fill the Form Fields: Name: Give an appropriate name for the schedule. Discover: Select S...
Sharing visual architecture designs I’ve worked on for ITOM (Discovery, Event Management & Service Mapping).These diagrams can be super useful for:-Customer workshops and value discussions- Internal training or onboarding- RFPs, design reviews, and i...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. Table of Contents What is Service Mapping?Tra...
You have to write it on virtual machine instance pattern as extension. Also added xml for ease of use. library {name = "GET OS"id = "3d0730798386f1104e2ef355eeaad3cc"description = "GET OS" step {name = "GET OS" parse_var_to_var {from_var_name = ...
Servicenow Discovery Implementaion Requirement Gathering & Pre-requisites. Are you strugging with Servicenow Discovery Requirements gathering and Pre-reqs ? Your wait is over you can now just use my template below which i used in my rescent discove...
Hello ITOM Admins and Developers! Here are some practical tips and tricks to save time and avoid common pitfalls when working with Discovery, Service Graph Connectors, and Event Management. 里 1. Event Sync Between Instances A connector to pull/pus...
How to Verify Identification Rules for Service Graph Connectors Date: October 31, 2025 Experience Level: Intermediate to Advanced Applies To: All Service Graph Connectors (Asimily, SCCM, Intune, Tenable, etc.) Tags: Service Graph Connector IRE Id...
If you're beginning the IT Operations Management (ITOM) Visibility journey, this guide provides essential information and resources to effectively implement and use ServiceNow's ITOM Visibility product. Guide overview: Here's an overview of the top...
When Service Mapping is discussed, the spotlight often falls on the elegant topology views inside the CMDB — the visual network of connected servers, databases, and applications that every architect loves to see. But what’s often overlooked is where ...
1. Authentication Fail Causes - Incorrect Credentials - Insufficient Permission Resolution Steps - Verify Credentials - Credential test feature 2. No Response From Device Causes - Device Firewall blocking - In correct Ip Address Resolution Steps -...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. My library Knowledge Sources To Go is very p...
Overview This knowledge article provides supplemental information based on practical implementation experience with Nutanix Acropolis discovery in ServiceNow. It builds upon the comprehensive official documentation to address specific challenges enco...
Hello ITOM Admins and Developers! Here are some practical tips and tricks that can save you time and help you avoid common pitfalls when working with Discovery and CMDB. 里1. CMDB CI Class Info Table This table lists all CMDB CI classes available...
Resolving PowerShell Credential Test Failures on ServiceNow MID Servers Article Type: Real-World Troubleshooting Experience Difficulty Level: Low Estimated Resolution Time: 2-5 minutes Related KB: KB0956823, KB0749654 Last Updated: October 2025 ...
Kubernetes Discovery with ServiceNow - Complete Setup Guide Watch the Full Video Tutorial Soon! This article accompanies the NowDivas video tutorial on Kubernetes Discovery and will be uploaded soon.Subscribe to NowDivas for the complete walkthro...
Welcome to ServiceNow® ITOM AIOps Event Management Quick Start Guide This guide will help you get up to speed on activating the ServiceNow AIOps solution and realizing value from Event Management in the Service Operations Workspace. This guide wil...
Hi ITOM Community, I am sharing a working-progress guide to configure the integration between ServiceNow Discovery/MID Server and Azure Key Vault, using the AKV as an external credential vault for validating users and passwords for the discovery of...
Understanding Serverless Discovery: Why SSL Certificates Are Required for MID Server Purpose While implementing Kubernetes and Nutanix discovery in ServiceNow, I learned about a different approach to discovery called "Serverless Discovery". This...
Issue / Use Case: I recently faced the challenge of ensuring that the serial numbers of Zebra Printers were accurately fetched and populated in our CMDB, which were missing or not being populated every time the discovery ran. In this article, I’ll sh...
Srey Waghray
ServiceNow
Lisa Latour
seanflack
Steph Morillo
