Sharing visual architecture designs I’ve worked on for ITOM (Discovery, Event Management & Service Mapping).These diagrams can be super useful for:-Customer workshops and value discussions- Internal training or onboarding- RFPs, design reviews, and i...
Troubleshooting Guide: Wireless Access Points Not Discovered A Comprehensive Step-by-Step Guide for ServiceNow Administrators Based on Real Production Troubleshooting Experience Community Contributed From Real-World Experience This guide is...
Population of Assigned to From Agent Client Collector The population of "Assigned To" attribute [assigned_to] is supported only for Windows and Mac OS end-user Computer class CIs - [cmdb_ci_computer]. It is not supported for Server class CIs (Windows...
Setting up a MID-less Agent Client Collector (ACC) without osquery is essentially the "light" version of ServiceNow's agent. You’re stripping away the MID Server dependency and the heavy osquery daemon. Before the agent can talk to your instance di...
Starting/Stopping multiple VMs in AWS This article deals with how we can implement starting/stopping multiple VMs in AWS. The same technique can be used for other clouds as well. AWS has an API to start and stop multiple VMs in a single API call. We ...
Disclaimer: the examples in this article come with no support or warranty, implied or explicit. Caveat emptor! One of the challenges with containerized workloads is that containers can be less accessible to several discovery methods which were mai...
Guide to Creating a DigiCert Certificate Inventory in ServiceNow Introduction In this article, I will outline the steps to create a DigiCert Certificate Inventory in ServiceNow. This inventory will help organizations manage their digital certificat...
Create or modify a discovery pattern and define its basic attributes. Make sure that the application for which you want to create a pattern, has a corresponding configuration item (CI) type and a CI classification. If the CI type you require is not ...
Tags: Discovery, CMDB, Install Status, Operational Status, Change Management, WLC, Best Practice Hello fellow ServiceNow practitioners, Have you ever come into work to find your queue flooded with unexpected tickets? We did. I want to share a rea...
Servicenow Discovery Implementaion Requirement Gathering & Pre-requisites. Are you strugging with Servicenow Discovery Requirements gathering and Pre-reqs ? Your wait is over you can now just use my template below which i used in my rescent discove...
DISCLAIMER: the directions and code featured in this article come with no support or warranty, explicit or implied. Caveat Emptor! Service Observability in ServiceNow ships with built-in integrations for vendors like Dynatrace, Datadog, and AppDyn...
Main Focus This section provides practical discovery strategies tailored to different technology architectures (on-premise, cloud, client-server) and addresses the critical challenge of URL availability and centralization for faster service mapping. ...
As a Product Manager for Cloud Accelerate within ITOM, I've consistently heard customer feedback highlighting the complexities of creating efficient and scalable catalog items for cloud services. Many customers express a strong desire to leverage Inf...
Introduction: In this Event management series we are looking at different aspects of event management as shown below. In previous articles we saw event rules and CI Binding ,if you have missed that then please go through them for proper understanding...
Serial Number is not populated for Next Gen Juniper Firewall Devices. In case of Juniper device,JNXBox MIB( OID 1.3.6.1.4.1.2636.3.1.3 ) is the one that we have used to get the serial number for Juniper devices Firewall discovery flow goes like below...
How to Verify Identification Rules for Service Graph Connectors Date: October 31, 2025 Experience Level: Intermediate to Advanced Applies To: All Service Graph Connectors (Asimily, SCCM, Intune, Tenable, etc.) Tags: Service Graph Connector IRE Id...
Q1. What is AIOps LEAP and what does it do? Answer: AIOps LEAP is a smart tool that helps IT support teams fix computer problems faster. When the same issue keeps happening over and over, AIOps LEAP notices the pattern and creates a guide to fix it...
9 Steps to ServiceNow Integration with SolarWinds for Event Management In today's fast-paced IT landscape, seamless integrations between monitoring tools and IT service management platforms are crucial for keeping systems running smoothly. One o...
7 Steps - NetAPP Storage discovery Using SNMP Here is a quick guide on how to discover netapp storage in servicenow using SNMP. I have detailed 7 step guide which will help you kick start your netapp storage discovery in servicenow. The below co...
ServiceNow Discovery: How Windows CI Discovery Works Using Probes & Sensors Pre-Requisite Before starting, ensure: MID Server is installed on your machine MID Server status = Validated Discovery role access What is Discovery in ServiceNow? Servic...
Srey Waghray
ServiceNow
LisaLatour
seanflack
Steph Morillo
