In this article, I share my experience configuring the Certificate Inventory Management (CIM) module in ServiceNow, the challenges faced during discovery, and practical approaches that worked. If you’re planning to implement CIM, these insights will ...
Issue Description While reviewing certificate data in ServiceNow Certificate Inventory and Management, I discovered certificates appearing in an "Archive Unique Certificates" table with timestamps from June 2025. This raised questions about: What thi...
What is LEAP? LEAP turns your closed incident history into automation. It reads thousands of past tickets, finds the patterns your team keeps resolving manually, and generates the playbooks, KB articles, and Problem records to handle them consistentl...
Overview The Telecommunications Network Inventory (TNI) application uses two distinct concepts to represent physical places in a telco network: Locations and Network Sites. Understanding the difference between them is essential for correctly modellin...
Automatic User and Group Provisioning with Azure Capabilities Supported Create users in ServiceNowRemove users in ServiceNow when they do not require access anymoreKeep user attributes synchronized between Azure AD and ServiceNowProvision groups...
Guide on How to ServiceNow Kubernetes / OpenShift Discovery Simple Steps for the Kubernetes discovery Step 1 : On MidServer capabilities add the following capability "Kubernetes". To the one which will be used for discovery. Step 2: Create a cre...
Introduction: In this Event management series we are looking at different aspects of event management as shown below. In previous articles we saw event rules and CI Binding ,if you have missed that then please go through them for proper understanding...
This article will help you explore the ServiceNow Discovery process using an analogy from crime investigation, making it easier for learners to grasp the essential steps involved. The Analogy: A Police Investigation Let’s explore ServiceNow Disco...
A continuation of Learn. Prioritize. Automate. The LEAP Story That 2 AM Engineer, One More Time Let's check in on that 2 AM engineer one more time. In the last chapter of the LEAP story, we left them in a better place. The incident that used to s...
Scenario If you are attempting to leverage Top-Down Service Mapping (using patterns) on a Service which runs through an F5 Load Balancer, you might see the following error: This will cause Service Mapping to stop, and a warning icon will be disp...
The Question A community member asked: "When we use the Create Connection step towards Oracle DB in the Extension Section, it is creating a relationship type of Applicative To::Applicative From. Is it possible to have the relationship type as DE...
Custom Update Set The attached custom update set (Aruba-WAP-Controller-UpdateSet) is an 'all inclusive update set' that contains all the components to implement the Horizontal Discovery Pattern for a family of Aruba Wireless AP Controllers. The upda...
Recently Getting Error Identifier: validation error: cmdb_ci_linux_server: missing mandatory fields: serial_number While doing Linux Discovery Cause : The Identification and Reconciliation Engine (IRE) requires a unique identifier (like serial_nu...
With the March 2023 release of Discovery and Service Mapping Patterns store app, a new mechanism is introduced for event driven discovery for Azure cloud. The earlier approach for Azure event driven discovery was built many years ago relying solel...
Kubernetes Discovery with ServiceNow - Complete Setup Guide Watch the Full Video Tutorial Soon! This article accompanies the NowDivas video tutorial on Kubernetes Discovery and will be uploaded soon.Subscribe to NowDivas for the complete walkthro...
What are GMSAs?: Group managed service accounts (gMSAs) are managed domain accounts that you use to help secure services. gMSAs can run on a single server or on a server farm, such as systems behind a network load balancing or Internet Information Se...
Service Mapping — Top-Down Discovery Readiness Guide MID Server, Connectivity, and Credential Prerequisites for Top-Down DiscoveryCovers: Windows, Linux, Web Servers, App Servers, Databases, Middleware, ERP, Load Balancers, Network DevicesVersion 2....
This is a reposting of a blog by MaSonya Scott, Sr. Business Development Manager with AWS Service Catalog. Original can be found here. Introduction To help customers integrate provisioning secure, compliant, and pre-approved AWS products into thei...
Change Management gets a lot of attention when it comes to alert suppression. Open a change, associate your CIs, alerts get suppressed. That works great — until you need suppression outside of a change. A major incident is open and your team is alrea...
Pattern Development Best Practices for ServiceNow Discovery and Service Mapping Designing efficient, scalable, and upgrade-safe patterns is essential for maintaining a healthy Discovery and Service Mapping implementation in ServiceNow. Poorly writt...
Srey Waghray
madhurig_pac
ServiceNow
LisaLatour
Steph Morillo
