In the cmdb_ci_certificate ci, the STATE choice list doesn't contain Expired state. Then how the expired certificates are mapped and how to see the expired certificates? Expired Certificate Mapping to STATE in cmdb_ci_certificate: ISSUED : (...
If "Windows - Active Processes" probe fetches the payload but doesn't populate processes, one reason can be that the payload contains some XML control characters like "". Control Characters are not supported in XML 1.0, so when a payload contain...
Issue: The relationship "Uses::used by" is not created between the certificate CI and the server CI when the midserver is in a non-global domain Root cause: IRE is used to create/update the relationship between the certificate CI and the server CI. S...
Issue: The "discovery_source" for OS Package CI is set to "empty" by Discovery due to which CMDB Health job marks the CI that has same OS package name as "Duplicate" Steps to reproduce: 1. Trigger a Solaris CI discovery. 2. Navigate to cmdb_ci_os_pa...
ServiceNow Event Management comes with many connectors OOB that makes your life easy when you start to send the events from your monitoring tools into the platform. These connectors (scripts) are pre-configured and they do a great job to "expedite" t...
DESCRIPTION When Discovery is triggered and flow routes through the Probes, instead of Patterns, then it triggered the identification probes like "Windows - Identify", "Linux - Identify", etc. Respective sensors leverage the API - IRE.Identify, provi...
Problem: Discovery of vCenter and SAN/NFS storage clusters fails to build the relationship between the VMs and the storage volumes. Resolution: We don't create any DIRECT relationship between these 2 entities.So, if there is a need to find a relati...
Issues for CA trust Certificate discovery of Godaddy and Digicert in 1.1.7 version of Certificate Inventory And Management : 1. Godaddy certificate discovery discovers only 50 certificates. Solution: i.PRB(PRB1398225) which is captured and fixe...
It’s time to ditch your best-effort IT Operations strategy. At ServiceNow, our Three Zero strategy is transforming IT Ops from our traditional role as incident firefighter to that of a business partner. Learn more in our new #NowonNow blog. https://b...
Solution Overview Discovering Dell Remote Access Controller (DRAC) devices today might cause issues when trying to match on existing CI record created since OOTB solution does not include serial number from device. Reason, Dell does not response to ...
For anyone who's trying to auto-populate a reference variable on their form, I have a solution.I was searching for a way to auto-populate my user variable "Computer Name" (which is a reference variable) for my catalog item, but found it difficult at ...
My colleague, @Ryan Balcom, and I have been plugging away on a side project to get Google Cloud Ops monitoring notifications into Event Management in ServiceNow and wanted to share the results here in case others are doing the same. We used a Listene...
The following article describes an approach to integrate with an IPAM tool which is not an official and supported one. It helps organizations to cover this need in a custom way. Modules needed: ServiceNow CPGServiceNow Terraform applicationFlow desig...
Hi, I still don’t understand the naming of CI of some patterns, especially because there is no logic between patterns For example calling all apache on Windows web servers “Apache” or all SQL Server analytic services “SSAS” doesn’t help identify the ...
In this podcast series, we’ll bring you IT organization, technology, and leadership topics. Hear from industry experts, leading change agents, and rockstars that create a daily impact on their organizations and customers. Subscribe to the IT Experien...
IT Experience Podcast Episode 7: Paris release highlights for ITOM Steve Anderson, Director Outbound Product Management, joins this week to walk us through all the new capabilities available in the Paris release for the ServiceNow IT Operations ...
Root Cause: OOTB the way we calculate the CPU info (the logic in the script) based on the earlier survey with the few customers, the inputs received, and the research made so it's not advised to do the change unless necessary. Workaround: * Please ...
Root Cause: Solaris 11 onwards doesn't come with lsof preinstalled and according to the admins, "lsof" is not a native command to Solaris. An alternative is the "dtrace" command to be used in the discovery but not all customers would prefer that. Any...
Root Cause: When running IP Discovery over the HP UX Servers, for "HP-UX Secure Shell-A.05.00.023", the authentication failed without any exception or issue so discovery is run without any exceptions. When IP Discovery triggered for "HP-UX Secure Sh...
Root Cause: System properties are resposible for it. glide.discovery.hostname.include_domainglide.discovery.hostname.dns_nbt_trusted PRB(s): PRB1355461 [Fixed in London Patch 7, Madrid Patch 4, Orlando Patch-1]
Srey Waghray
ServiceNow
LisaLatour
seanflack
Steph Morillo
