Today there is a limitation with the OOTB CyberArk integration for ITOM products. When CyberArk is setup to use hostnames vs IP address and has more than 1 credential for all devices. ServiceNow will only pass over credential id and see if we have a ...
Root Cause: Discovery performed for a Server (Linux/Windows/etc.,), the running processes information of that server is also fetched. Based on the processes information and the classification condition for each process, respective discovery is trigge...
Event Management Modules Detail Event management is basically used to monitor health of Discovered CI's in your organization. And help to take proactive action on issues related to services which your organization offers to inside user or outside u...
Beginning with the Orlando version of CMP, you are no longer allowed to create new Catalog Items backed by new Blueprints in the Blueprint designer. CMP now requires new catalog items to be template based (Cloud Formation Templates, ARM Templates, T...
Dear community members, happy to share that we have added new recipes to support Terraform with VMware and Azure, plus recipes to support Google Cloud. Some excellent and unique use-cases available here - see table below. From the time we started in...
Recently we published an article on discovering new resource types in AWS (link here :https://community.servicenow.com/community?id=community_article&sys_id=2cdb9d69db47734814d6fb24399619b0) . This is the sibling article and deals with discovering ne...
With the Orlando release of ServiceNow, creating new Blueprints manually has been deprecated leaving the only method to create new catalog items through templates. That’s great for AWS and Azure because they are made to deploy using their own templa...
So i have updated this and moved it to the service-now share site.Hey Guys and Gals,In OOB Orchestration for Active Directory, there is an activity to Add User to Group. And it works great. It does exactly what it's supposed to do. And it has it's...
If you haven't read the introduction on ServiceNow Coud provisioning and Governance, you can see the following article: https://community.servicenow.com/community?id=community_article&sys_id=6102c789db4a10506621d9d96896191a With this approach acknowl...
Hi All, This is my first article in ITBM Series. In this one, I am going to talk about ITBM process and the first part Application Portfolio Management What is IT Business Management Align work with business goals to deliver product and servi...
Refer to the following community article which describes our Cloud Provisioning and Governance approach: https://community.servicenow.com/community?id=community_article&sys_id=6102c789db4a10506621d9d96896191a Here is a video scenario showing a clo...
Overview During vCenter discovery, various connection issues can be encountered so the goal of this article is what to do when any of the below issues occurs thus providing the relief to the user. Related KB: KB0831417 PROBLEM STATEMENT #1: - vCe...
Given the sheer number of insertion and deletion operations in the discovery_cloud_temp_results table, the following issues have been identified- Read replica lagHigh disk growthLong running ASYNC: Discovery Release/Environment This issue is identifi...
Please refer below article for all the known issues and PRBs for CMP. ServiceNow Cloud Management Landing Page: https://hi.service-now.com/kb_view.do?sysparm_article=KB0749555 Also, please suggest if needed to add any other information for your visib...
Please find the Article with Orchestration related Knowledge Base in a consolidated view https://hi.service-now.com/kb_view.do?sysparm_article=KB0813691 Please comment if needed more information to be added or have any questions on the Orchestratio...
Please find the Article with CMDB related Knowledge Base in a consolidated view https://hi.service-now.com/kb_view.do?sysparm_article=KB0820379 Please comment if needed more information to be added or have any questions on the CMDB functions/metho...
CMP Provisioned VM access approach based on the cloud provider. Cloud Provider: AWS Linux in AWS: Key-based authentication will be used.Create basic auth type credential and Set only the username and leave the password blank.In Cloud Admin Portal -->...
EVENT MANAGEMENT: Event management is basically used to monitor health of an discovered CI, Application services and technical services. ServiceNow Event Management automatically creates actionable alerts from events captured by third-party monitorin...
As more and more companies are adopting AIOps as a mode of operation for handling monitoring data and operational issues, I'm often asked what we provide out of the box and what are other customers doing. The ServiceNow event management module provi...
I wanted to share with the discovery friends a post my good friend and team-mate @emir did with identifying and removing orphaned relationships over on the platform side of the community...Think some of us might find some positive use from his good w...
Srey Waghray
ServiceNow
Lisa Latour
seanflack
Steph Morillo
