ITOM articles

Helpful tips - Event Managment exam preparation

Event Management Exam preparation Please have a look Event Management blueprint I attached here. Event Management exam tips. * Yellow highlight recommends remembering before going to the exam.

Sending AWS CloudWatch Alarms to ServiceNow through a MID server

Within the event management module of ServiceNow there has long been the ability to ingest CloudWatch alarms from AWS. In this post I'm going to explain how to achieve this same outcome, but using a MID server to route the data. Why is this needed?...

Discover Azure using ServiceNow Cloud provisioning and governance

Portal.azure.comlogin with your credentialsswitch to correct tenantregiter apphttps://dev63486.service-now.com/varanoncloudssetup client secretvarancloudkeygrant access to registered app for subscription (reader)configure credential in servicenow (Az...

ServiceNow IT Video playlists on YouTube

Ever wish you had a great starting point for all the great ServiceNow video content on YouTube? Perhaps some playlists to make it faster and easier for you to see (or share!) the IT content you want? Well, start here! (And bookmark this for update...

Schema structures for the CMDB cloud classes

Description, identification rule, and other important schema structures for the CMDB cloud classes. AWS/Azure/OpenStack class model IBM Datacenter Cloud Schema model Google Datacenter Schema Model

Cloud Resource Dashboard (PA Content pack for Cloud Resources)

How my cloud resources are increasing or decreasing with respect to time? How do I know the growth of cloud resources across cloud providers? How can I filter cloud resources by region/datacenter? How can I filter cloud resources by servic...

Steps to introduce a new Cloud Provider in the Cloud Discovery Schedule Creation UI

Cloud Discovery Unification (CDU) UI / Cloud Discovery UI / Cloud Schedule UI talks about the feature introduced in New York to support the Cloud Discovery Schedule creation via a guided UI involving 4 Stages - Account Validation, Datacenter Discover...

Debugging a pattern when CI doesn't exist in CMDB

When a user tries to debug a pattern by providing the device info., if the CI doesn't exist in the CMDB horizontal discovery is triggered on the CI. If horizontal discovery fails during classification/identification, the CI record will not be created...

Cloud Discovery not working - Discovery gets cancelled

Issue: During the cloud discovery, probes/patterns get stuck in the processing state for a long time and discovery will not run successfully, instead it gets canceled. If you look at the below images, discovery is getting stuck only when the mid serv...

ITOM and HashiCorp Vault - Improve credentials' security

When implementing Discovery, Service Mapping (aka ServiceNow Visibility) or Orchestration tasks through Integration Hub into your company, one guy (often one guy from the security team) asked why your credentials need so many privileges and how do yo...

My contributions to the Community

Hello everyone Here are my contributions to the community. I hope you find my videos and articles useful.Thanks for watching, sharing and marking helpful. It's my fuel to continue giving value to the community. Cloud Management Part 1 - Introduction ...

Create Cloud catalog item for Amazon Workspace

Below template can be used as a reference to create a catalog item for deploying Amazon workspace { "AWSTemplateFormatVersion": "2010-09-09", "Metadata": { "AWS::CloudFormation::Designer": { "12c2d41f-e040-4290-9a85-21e540dfe144": { "size": { "width"...

Memory contention caused by 'ASYNC: Discovery - Sensors VMWarevCenter' scheduled jobs

Issues faced: Instances can experience outages due to memory contention on few/all UI nodes. The heap dumps show evidence of multiple worker threads executing 'ASYNC: Discovery - Sensors VMWarevCenter' scheduled jobs with each thread consuming around...

"Discover Now" UI action resulting in the error - “Could not redirect to the Discovery Status”

Overview This article describes one of the use cases resulting in the error - "Could not redirect to the Discovery Status" when the "Discover now" UI action is clicked under the "Related Links" section in the Discovery Schedule page. Before Paris, ...

Useful Logs to find more information during Cloud Discovery Schedule creation

Today, when the customer routes to Discovery Schedule Creation, especially for Cloud, then they land up in the custom UI which guides in a step-by-step manner starting from Account Validation to Schedule creation i.e., Acconut Validation => Sub Accou...

Steps to setup and discover new SNMP device

Check if the below 6 steps help to create a new pattern for SNMP storage server. Setup SNMP v3 credential in your storage server and copy same credentials in ServiceNow - discovery_credentials. Run quick discovery on the IP, ServiceNow will stop afte...

Cloud Management : Making Script Execution work for both Greenfield and Brownfield VMs

As we focus more on our brownfield resources, one common requirement is to be able to execute scripts on brownfield VMs(Servers not provisioned through ServicveNow). As far as Greenfield Servers are concerned(VMs provisioned by ServiceNow), we alread...

How to grant cloud management permissions to a group to access to cloud account

Navigate to cloud admin portalOpen permissionsTarget type = Cloud catalog item [cmdb_ci_cmp_cloud_account]Group = GroupPermission = Executetarget entity = cloud account that needs to be granted permission

How to grant cloud management permissions to a group to access to cloud catalog item

Navigate to cloud admin portalOpen permissionsTarget type = Cloud catalog item [sn_cmp_bp_cat_item]Group = GroupPermission = ExecuteAll entities -> All catalog items

Paris : Event Management Getting Awesome

Introduction:- ServiceNow always release's fixes and new features to modules to make them better day by day. Today in this article we will touch on few points about event management improvement and new features in Paris release. We are already in Orl...