ITOM blog

Servicenow Cloud Management - Part 1 - Introduction to CM

Hello Community I'd translated one of my Servicenow spanish videos to english. I hope this will be helpful. I'm sorry if the translation it's not correct, all the comments are welcome. If you find thi...

The Work-From-Home Genie Is Out Of The Bottle - Forbes Article

Reposted from Forbes.com | Aug 13, 2020 AIOps adds a magic touch to mobile experiences in a work-from-anywhere world. These days, it can feel as if our world is being toyed with by a not-so-benevolent...

Event Management Paris Release Features

This explains what is new, enhanced and removed feature in paris release for event management module. Article is also created for this : https://community.servicenow.com/community?id=community_article...

ITOM Visibility - Paris Release - ML suggest Application Fingerprinting

ServiceNow is the data platform for IT. Machine data dominates data-driven decision making and enables critical workflows with the ServiceNow platform. ServiceNow Discovery and Service mapping solutio...

ITOM Visibility - Paris Release - Firewall Inventory and Audit

Enterprise IT and security experts are under increasing pressure to manage complex network environments and keep up with growing business demands. Lack of centralized visibility of critical network fi...

What’s new in Paris release for ITOM: Predict, Prevent, and Automate across your IT

What’s new in Paris ITOM: predict, prevent, and automated across your IT The world of work has changed with recent events. The ability for companies to accelerate the digital transformation process is...

Event Field Mapping - Part Two (CI Binding)

Hi, This video explains how to do CI binding using event field mapping. Yes it is possible to do CI binding using field mapping. Community Article: https://community.servicenow.com/community?id=commun...

Event Field Mapping - Part Two (Severity mapping)

Hi, In this video you will see how to do use event field mapping to map severity from Additional information field using event field mapping on alert. Community Article: https://community.servicenow.c...

Flow Designer : Mark servers retired if not discovered in 90 days

Hi, This article explains how the CI are retired which are not discovery by discovery in last 90 days. link to update set : https://community.servicenow.com/community?id=community_article&sys_id=53062...

Alert Management Rule : Part Two The Use Case':

Hi, This video is continuation of video : "Alert Management Rule : Part One Overview" link is below. Where we just discussed high level alert management rule and in this video we will see real time us...

Alert Management Rule : Part One Overview

Hi, In this video I have explain hi level overview of alert management rules where we go through how to create those rules, components and sections in this rules. In next video i.e. "Alert Management ...

Event Management : Leverage Alert Correlation and Grouping for Noise Reduction

Event Management : Leverage Alert Correlation and Grouping for Noise Reduction: Explains: R : Rule based Correlation A : Automated Grouping M : Manual Grouping C : CMDB Grouping https://community.serv...

Getting Started with ServiceNow Event Management

Hi Everyone! I have conducted a webinar on "Getting Started with ServiceNow Event Management" . Topics in the video: -Introduction to ITOM -Reviewing CMDB -Fundamentals of Event Management and Event M...

Servicenow to Jeera Integration

Hello developer, I have done unidirectional integration(Servicenow to Jeera) from this video it was very helpful ,detail information is shared by Gaurav from SAAS if you wish to do integration you can...

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