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Kubernetes / Container Discovery and Linux Server / VM Discovery

I'm hoping someone in the community might have some insight. We've recently activated container discovery using CNO. We have observed that discovery will create Linux Server CIs to reflect the compute which the container nodes are hosted on. We also ...

PG2 by Tera Expert
  • 1010 Views
  • 5 replies
  • 0 helpfuls

Unable to configure Check. Definitions for ACC

I have ACC installed in one of windows server and it reflecting under agents in servicenow sn_agent_cmdb_ci_agent table. UNABLE to configure or no options to add CONFIGURED CHECKS. as per attached screenshot it is 0 hence the CI is not reflecting in ...

Unable to install ACC in RHEL 9.0

Dear All, Hope you are fine. I am in a bit of an issue. We are trying to get the latest version of ACC 4.0 installed in the Linux Machine with a RHEL version of 9.0, we are going through a single line installation. It seems to be failing every time w...

Nilanjan1_0-1725541920114.png Nilanjan1_1-1725541966824.png
Nilanjan1 by Mega Sage
  • 632 Views
  • 9 replies
  • 2 helpfuls

Do you guys always register cmdb_ci_appl

 Hello Everyone, I encountered a discussion in the forums and am curious about whether it's deemed necessary for an application to always be registered in your guys view.In our organization, we lack Discovery, and due to our size, this would involve ...

Ui Policy 'onLoad' checkbox not working as expected

Hi Team,I have written a UI policy with condition and have the 'OnLoad' checkbox unchecked. I have written a script onCondition for it to run when the condition matches. Ideally the expectation is that the script  only runs when the value is changed ...

ShAn21 by Tera Guru
  • 419 Views
  • 2 replies
  • 1 helpfuls

Event Management - Events, alert, Incident

Hello,We need to group similar types of emails together based on the Sender ID and Receiver ID information available in the emails. We should group those emails that arrive within a span of 10 minutes if the Sender ID and Receiver ID are the same, us...

bhakti2 by Tera Contributor
  • 293 Views
  • 2 replies
  • 0 helpfuls

OCI Discovery Prerequisite

Hi All,For Oracle Cloud Infra discovery I want to understand the pre-requisites1.  Do we need a mid-server if yes, where exactly it should be located in OCI and what are the permissions should be enabled to communicate with the OCI resources? Thanks,...

Abbyb by Tera Contributor
  • 406 Views
  • 1 replies
  • 0 helpfuls

Resolved! Service Mapping ProcessInfo

Hi, I have this warning in the Service Mapping Discovery Log, during the Pre Pattern Execution:2024-10-30 08:47:01: script: ProcessInfoLinux - message: Process not found in cmdbThe Service Mapping process continues after this, but not being able to i...

Johan13 by Mega Guru
  • 1034 Views
  • 7 replies
  • 2 helpfuls

Resolved! Service Catalog Icons

I need to get various icons for my SC, pics of things like a desktop, laptop, question mark, projectors, scanners, etc.Some nice little icons would be handy, just wondered if anyone had any resources they used for this sort of thing.

marcguy by ServiceNow Employee
  • 8082 Views
  • 8 replies
  • 2 helpfuls

Error When Creating Second MID Web Server Context

Hello Community,Simple Question: Can I have two Mid Web Servers executing on the same MID? I'm trying to connect LogicMonitor to our Event Management and I currently have a Web Server executing on the MID server I created for specifically Event Manag...

RRolling by Tera Guru
  • 386 Views
  • 1 replies
  • 0 helpfuls