Forum Posts
Discovery
What are the questions you should ask your client before carrying out a discovery?
Odd error when running Debug in Discovery Pattern
We have been trying to trouble shoot some inconstancies in some of our IIS Service Maps. More on that another time, but for now, this error is putting a major road block in our debug testing when working in the pattern designer. The odd thing is th...
Manual Data Loading for Server CI
Hi, We are in the process of analysing customer requiremnts to do the manual data loading for server CI. (preferred method is ImportSets)The attributes/fields provided by the customer is analyzed by me and I came to know that there is a field called...
Service Mapping Advanced On Demand Lab 2.4 and Lab 6.1
Hi,While doing Service Mapping Advanced On Demand course Lab 2.4 and Lab 6.1,I encountered the following discovery error:"XX.XX.XX is not a reachable host (no response to target ports scanned by MID)"Could you please advise which setting I might be ...
Some IP Ranges are still in ready state in ECC Queue
Hi Experts, We ran the discovery schedule with IP Ranges, some of the IP Address are still in ready state in ECC Queue, not sure why it get stuck in PROD. The same IP Address, if we run for Quick Discovery it is working fine. RegardsJag
Resolved! Discovery of Cisco Stacked Switches - New York
When we Discover a Cisco Stacked Switch, it does not create 1 CI for each switch in stack, but 1 CI, with information about the other switches in stack. Our network team would like to have 1 CI for each with a hardware relationship showing how they...
Resolved! group alerts if there are 3 alerts if not dont group them
requirement is if 3 alerts is created in servicenow , group them which is working but now what is happening is 3 alerts are created but this rule is not matching and showing some different rule in activites under work notes ,some other rule is taking...
Resolved! ServiceNow recommends to disable configuration file tracking. Why?
In one of the docs, ServiceNow recommends to disable configuration file tracking. Why so? Any particular circumstances it will cause issue? Doc just recommends to disable without providing any reason
Approach and recommendations for a POC
We have POC to deliver the below requirements on POC instance. 7 Devices are discovered with Servicenow discovery. So looking what the the deliverables (Deliverable Acceptance Criteria (To validate Deliverables) and Deliverable Outcomes), best appro...
ODBC Driver
Hi, am trying to configure ServiceNow ODBC driver on windows11 on test connection I am having error. [SN][ODBC ServiceNow driver][OpenAccess SDK SQL Engine]Java Server class:<oajava/sql/xo_int> could not be found. Verify that CLASSPATH is set correc...
Kubernetes (Secrets) certificate discovery and AWS Secrets Manager
Hi, Has anyone tried discovering certificates saved in Kubernetes secrets or AWS Secrets Manager?I haven't found anything natively that does this job without script development. Kubernetes Secretshttps://kubernetes.io/docs/concepts/configuration/secr...
Pattern Error for EMC Isilon
Hi All, We have Discovery schedule to discover storage devices. We are getting EMC Isilon Pattern error like below.Also attached snapshot of the error below. Identification Engine: Discovery status is FAILURE, Identification sections in pattern faile...
vCenter Discovery - Get custom attributes in vSphere
Hi,Our organization is looking to bring all VMs that are managed in vSphere into our CMDB. For data consistency we have created custom attributes in vSphere to normalize the information no matter what kind of VM we are looking at. We would like to br...
Adjusting events query for SolarWinds Connector
We are currently looking to utilize the OOB connector for SolarWinds alerting in ITOM. However, one of the hurdles that we encounter is the deluge of events coming in from our SolarWinds instances due to the lack of proper event filtering.I checked t...
