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ServiceNow mid-less discovery

Hi Experts, Has anyone worked on mid-less discovery of windows, linux servers?I assume since agent based discovery works for windows and linux , it won't discover the Azure cloud resources and to discover cloud resource we will still need MID server....

Resolved! Catalog Item Variable to Dynamically List Members of a Group

We have a group defined that contains users who can approve the purchase of certain devices. The catalog item uses the requesting users organization value (from user record) to further filter the group members. The Group Members variable is a referen...

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fcaruso123 by Tera Expert
  • 2739 Views
  • 22 replies
  • 2 helpfuls

Flow Designer SSH Step Error: Credentials are missing

Hello,I have created SSH Step in Flow Designer to run ssh commands on host "cpe-midserver-dev-01" which is MID Server. It is healthy & working fine. Giving Error: Credentials are missing when tested.Could you please advise.

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Resolved! Probable Root Cause - Event Management

Hi team,   what is the purpose of this table Probable Root Cause[em_root_cause] and its related field? what it's role in Event Management. Thanks/Regards,Sathya Prakash G

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How to prevent Discovery to update few CIs?

I have few windows CIs who are active and working in the data center but due to some reason, we want to set them to retired in ServiceNow CMDB. We dont want Discovery to touch those retired CIs. Is it possible? PS - I thought of using identification ...

Suggy by Giga Sage
  • 777 Views
  • 5 replies
  • 3 helpfuls

Some IP Ranges stuck in ECC Queue with ready state

Hi Experts, We ran the discovery schedule and some of the ip addresses are stuck in ECC Queue with ready state and it is not moving. When we run those ip addresses individually we are getting success. Not sure why it is getting stuck. RegardsJag

jagaswami30 by Tera Contributor
  • 216 Views
  • 1 replies
  • 0 helpfuls

Creating Custom Probes and Sensor for Discovery.

Hi All,I have been using Service-Now discovery functionality for last 3 -4 months. Gradually moving ahead and skill enchancement propose, I am interested in learning how to customize our probes and sensors for accommodating not supported network devi...

aniketsi by Kilo Explorer
  • 4693 Views
  • 6 replies
  • 0 helpfuls

A report to see devices where SAM Discovery Check has ran - ACC-V

Hi Can you guide me how I can run a report on the below:When was the last time that each of the 21,000 laptops had a successful "SAM Advanced Discovery" Check? I understand majority information is in this table ecc_queue_list  I would also like to un...

NeenaPatel by Tera Contributor
  • 235 Views
  • 1 replies
  • 0 helpfuls

Resolved! Discovery of Cisco Stacked Switches - New York

When we Discover a Cisco Stacked Switch, it does not create 1 CI for each switch in stack, but 1 CI, with information about the other switches in stack.   Our network team would like to have 1 CI for each with a hardware relationship showing how they...

David77 by Giga Guru
  • 4943 Views
  • 14 replies
  • 10 helpfuls

Using IntegrationHub ETL without Data Source

Hello, How can I use an existing Import Set Table with IntegrationHub ETL? I have an external application that is pushing data into our ServiceNow instance using the basic Table APIs (not adjustable). To receive the data, I've created an Import Set t...

travisbridg by Tera Contributor
  • 480 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to classify Brocade as a Storage Switch, Not IP Switch

I have a request that all Brocade devices be classified as cmdb_ci_storage_switch.  Currently they end up in cmdb_ci_switch.  I've modified the model to remove IP Switch but when I run Discovery it adds IP Switch back and the devices stay IP Switches...

jdiegeliv by Mega Expert
  • 3303 Views
  • 5 replies
  • 2 helpfuls