Resolved! Monitoring Tool for Event Management
I have Service Map for S4 Hana and Nasuni, I want to know which Monitoring tool can I use for monitor the alerts (Monitoring tool that will interface with the Service Map).@itom @discovery
Forum Posts
Discovery is not overwriting some values
Hello,Working with discovery pattern for a custom table we are trying to update or create new hardware models in the system, from the patter we get the model name and in a pre script we search in the model table to see if it exist and if it does not ...
Network Device Pattern failed:Post-sensor script "Network Devices - Post Sensor" failed due to: Type
I am getting warning "CI Pattern completed but failed some post-processing steps, Pattern name: Network Switch" while running discovery of network devices(swotches/routers).Getting result CI Updated but CI not updating CI in CMDB netgear table .IP ad...
Resolved! Discovery Fields
Hello all, do any one know what this fields on the cmdb table mean? a)sys_class_path b)Is clustered for example Created:Date and time record was created Updated:Date and time instance was last updated Thanks Mike
Azure Cloud Discovery
Hello Folks, Can anyone guide me to setup the Azure Cloud Discovery in PDI.I am using Azure Free trial & created Subscription along with the "App Registration" on the Azure Side.Also, Created "Service Principle" & Service Acccount with all the neede...
Discovery of AIX Servers
Hello!I have noticed something strange. Inside the CMDB we have some AIX servers that are not discovered every night(we have discovery schedules that run every night to discover the infrastructure). Some AIX servers are not discovered consistently. F...
Device credential is failing in Discovery schedule intermittently, even though Credential is correct.
Discovery is failing for a IP in discovery schedule. But after discovery schedule is done, If I do quick discovery, CI is getting discovered. In discovery schedule, IP address is added and creds are also correctly configured. In discovery schedule a...
Resolved! ServiceNow Administration Fundamentals (Xanadu) 7.1.1
Hello! I am stuck on step 3 (highlighted) It is asking me to add Infinity Products, Inc for the manufacturer But in the earlier step when it had me add manufacturer from vendor- it shows up as a checkbox...Even if I press the checkbox, nothing change...
UI policy vs Data Policy
Can anyone tell me difference between UI policy and Data Policy?, and also Best Practices while defining them
Credential Issue
Hello CommunityCan anyone please guide me on below scenario based question:-When performing the discovery of an Subnet (/24), In those around 20 Machines are getting failed & getting an error " Active, Couldn't Classify" do we have to perform "Test...
Resolved! MID server selection
We're using ITOM Discovery to populate our CMDB with data from our cloud accounts, however, most schedules are set up to use any available MID server. This becomes an issue when we need to do any type of work on any specific MID server as they could ...
On classification script
Hi GentsI hope for all reading users a great 2026! I post this mine in order to have a quick help on the feature called "On classification script" (https://www.servicenow.com/docs/bundle/zurich-it-operations-management/page/product/discovery/referenc...
Resolved! Reports - Creating a Database view for reference field
Hi,I am looking for some guidance.Requirement:Create a report for Approved and Closed/Completed Requested Items (RITMs/Requests) that also displays catalog variable data.The report needs to include the following fields:Customer NameAccount Number (Ca...
Accessing metrics gathered by the "MS Exchange default checks and policies" ACC definition
We're looking at creating Alerting rules based on the metrics that are returned from the ACC definition - MS Exchange default checks and policies Does anyone know how to get at the metrics to view what's gathered? They don't seem to be as accessible...
Is there a way to associate AWS accounts with their corresponding CI?
I am currently performing a discovery of configuration items (CIs) in AWS using SGC. The account number appears concatenated as a string in a field of the sys_object_source table, but I am looking for a way for this account number to be automatically...
