ITOM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! Discovery of Cisco Stacked Switches - New York

When we Discover a Cisco Stacked Switch, it does not create 1 CI for each switch in stack, but 1 CI, with information about the other switches in stack.   Our network team would like to have 1 CI for each with a hardware relationship showing how they...

David77 by Giga Guru
  • 4930 Views
  • 14 replies
  • 10 helpfuls

Using IntegrationHub ETL without Data Source

Hello, How can I use an existing Import Set Table with IntegrationHub ETL? I have an external application that is pushing data into our ServiceNow instance using the basic Table APIs (not adjustable). To receive the data, I've created an Import Set t...

travisbridg by Tera Contributor
  • 474 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to classify Brocade as a Storage Switch, Not IP Switch

I have a request that all Brocade devices be classified as cmdb_ci_storage_switch.  Currently they end up in cmdb_ci_switch.  I've modified the model to remove IP Switch but when I run Discovery it adds IP Switch back and the devices stay IP Switches...

jdiegeliv by Mega Expert
  • 3301 Views
  • 5 replies
  • 2 helpfuls

Using Performance Analytics to create report of discovery sources

 Hi All, We’re currently using multiple discovery sources, and as a result, some CIs are being discovered more than once. This makes it tricky to figure out which fields were updated by which source—especially when generating reports. We’re consideri...

Security around automated certificate management/request

Looking for information regarding the security requirements for implementing automated certificate management, particularly the permissions required for the account used in the automated certificate request workflow: The Microsoft Gateway user needs ...

Gil D by Tera Contributor
  • 755 Views
  • 2 replies
  • 0 helpfuls

Resolved! CI deletion strategy for pattern discovery

Hi all,I have a question on the CI deletion strategy for pattern discovery. Discovery has registered MSFT SQL Instances as absent. We want discovery to change this in Retired.The document  CI deletion strategy for pattern discovery describes that you...

sa_ci_to_pattern.png

Resolved! "Is virtual" checkbox for Load Balancers

Hello!  I saw this article [1] and I was wondering that the "Is virtual" field is also managed OotB for Load Balancers(example Citrix Netscaler) or it is just an inherited field from the "Server" class and it is not populated during discovery. Thank ...

mihai1107 by Tera Contributor
  • 764 Views
  • 5 replies
  • 0 helpfuls

Applicative Credentials for MSSQL

Hi folks, I'm trying to discover MS SQL installed in Windows Machine.I've defined applicative credentials and win credentials but's throwing the error.  Credentials being used:User name: sa        

KhasimKhanP_0-1739520546915.png KhasimKhanP_0-1739520713947.png

Service Map pattern is not consistently discovering properly

I have a pattern created from a generic pattern.    This specific pattern detects and identifies the application properly, then by the next morning on one server it does not find the running app, but identifies as a Generic application.    The patter...

Discovering Aruba Switches and stack switches

HelloCan some assist here, we are able to discovery  Aruba Switch Model  JL661A and few other properly but issue is that we are not able to discovery the stack inside those and even the Serial number's are also not getting populated. the OID's are al...

rajesh44853 by Tera Contributor
  • 2504 Views
  • 11 replies
  • 2 helpfuls