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Service Mapping via JEA or Agent Client Collector

Hi all, We are running Service Mapping here on our instance, using the OOTB setup with Windows Local Admin credentials on Windows Servers. However, we wish to improve our (discovery) security and are looking at Microsoft Just Enough Administration (J...

Extending Cloud Resource table

Customer has successfully deployed ITOM Discovery of Azure using OOTB Cloud Workspace, (Azure Service Graph Connector is not installed) Discovery has bundled the following objects into "Cloud Resource" table - cmdb_ci_cmp_resource.  Shown as "Resourc...

CI does not populate the serial number

Hi All,I have a quick question please In the hardware table, when I create a record by providing a serial number, the Configuration Item (CI) auto-displays the name along with the serial number. For example, if the serial number is 123, then once I s...

ITOM: Event management Recommended Rules

Hi all, Does ServiceNow read the incoming events data on regular basis and recommend rules without any additional licensing of ML or AI etc? Note: This is not about Default rules that comes with event management for monitoring tools. This is about in...

Jyoti11 by Tera Contributor
  • 636 Views
  • 1 replies
  • 0 helpfuls

AWS Cloud Discovery Schedule stuck

We have implemented the AWS cloud discovery in our system. The schedule start but after sometime at got stuck for almost 12 hours and then it get cancelled because of max run time. Attaching the screenshot of the discovery status.If anyone faced simi...

adarsh_raj123_0-1708965694173.png

Discovery - The result file \\x.x.x.x\admin$\temp\psscript_output_076ca129-d772-42ad-ad0a-0439d8be2141.txt can't be fetched because it doesn't exist

Hi ,  I have configured my mid server in Aws and validated it. When i ran the quick discovery for a windows machine am getting a strange error. The result file \\x.x.x.x\admin$\temp\psscript_output_076ca129-d772-42ad-ad0a-0439d8be2141.txt can't be fe...

Harish27 by Kilo Guru
  • 2757 Views
  • 4 replies
  • 1 helpfuls

UI builder query

Hi All, How can we add more choices to the list. Selecting something new will result in a new set of tiles presented below dropdown list using UI Builder?  Thanks. 

RakshandaKunte_0-1717397660529.png

Service Mapping not capturing database

We are implementing Service Mapping for some services for example: Ansible Controller, the service mapping only shows the load balancer and application server levels but not database level however the database is already discovered and there in the C...

Mapping Individual IIS Websites

Hi,I'm encountering an issue where I'm trying to map (Service Map), a specific IIS Website running on a specific url and server. The issue encountered is that the same server runs approximately 30 other IIS Websites, and just seems to pull back whate...

Tom104 by Tera Expert
  • 776 Views
  • 2 replies
  • 0 helpfuls

SNMP traps for Event management

Hi all,  What is the best way to manage snmp? Should all events come into service now or can events be filtered as SNMP is not a monitoring tool. We may have 5-7 M events generated by SNMP traps, is there any way to not receive all and apply filterin...

Jyoti11 by Tera Contributor
  • 1029 Views
  • 2 replies
  • 0 helpfuls

SCTASKs to be visible only to IT Onboarding teams

Hi All,I am trying to ristric the SCTASKs to be visible only to IT Onboarding teams.The sctask created from one purticular item , it should be visible only for HR onboard team.please help someone to achieve this.Thanks

Barathk by Tera Contributor
  • 222 Views
  • 2 replies
  • 0 helpfuls