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AWS Discovery Issue

Hi all,Our team have setup the Cloud service account for AWS with https://docs.servicenow.com/bundle/washingtondc-it-operations-management/page/product/it-operations-management/task/aws-create-creds-cloud-mgt.html However our team are facing the issu...

Trung by Kilo Guru
  • 474 Views
  • 1 replies
  • 0 helpfuls

ITOM Licensing Usage Dashboard

Hi all!Do any of you know what is the purpose for the following tables? I was not able to find any documentation.Historical Licensable CI [sn_itom_licensing_itom_lu_historical_cis]UsageAnalytics Counts for Tables [usageanalytics_count]If you could pr...

Resolved! Discovery changing CI name everytime

Hi All,I am facing strange issue with discovery. A linux server with 3 dns names. Every time disovery runs it sets different CI name based on whatever dns name it finds first.Interestingly, host name is not changing and coming as correctly.For Ex.Lin...

bgworld by Giga Expert
  • 4399 Views
  • 6 replies
  • 3 helpfuls

Resolved! Network Router Pattern Extension

We've found that Discovery of Viptela routers fails to return the serial number from the device. To remedy that I've created an extension to the Network Router pattern. My extension mirrors steps 5.5 → 5.8 from the existing identification section of ...

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Discovery is not populating the FQDN field.

After running Discovery on new Linux Servers, the FQDN field is not being automatically filled in although it is possible to find the DNS and populate this information in the Host Name.Apparently this seems to happen with these new ICs in particular,...

MonzaniWill by Tera Contributor
  • 1428 Views
  • 3 replies
  • 0 helpfuls

Resolved! ACC Agent Showing Disconnected or Down

Please see attached image, I have been troubleshooting a while and trying to figure out why the agents are still showing disconnected or down after upgrading instance to DC.  

acc issue.jpg
SRSkaggs by Mega Guru
  • 3096 Views
  • 7 replies
  • 1 helpfuls

Express List

Hi, I have created new express list with some conditions. Issue: I do not see the Group Alert in Express List. Is it the feature or some glitch?