Hi All, For a user in the sys_user table, I have the field mobile_phone, of type Phone Number (E164).I am working in the background script to update the value of the number to any number. eg. 91 5658874526. This should ideally work as I am getting a ...
Dear ITOM specialists,We want to start using AIOps receiving metrics from Azure for Microsoft SQL databases.Via Azure Cloud discovery we get databases ([name@SQLServer]) in class cmdb_ci_database, without an object ID, as type Microsoft SQL Server.Bu...
Hi All, I have a requirement where, I have to show a info message at the top of the change request form.If the Change has any conflict detected so when some open the change the banner will show as "Change has conflict" Can anyone help me on this?
Hey Community, I am working through a large Service Mapping experiment in my organization and we have several layers of complexity that have made Service Mapping initiatives in the past rather difficult. We are at a better spot in terms of maturity t...
Good day fellow Devs,I have encountered a problem during Discovery of postgresSQL. After discovery was completed, in version field of postgresSQL instead of the version 9.4 it set to "Finished". Could someone tell me how this work and how to fix this...
I had a co-worker close a task linked to a RITM by accident. This ultimately changed the Stage to completed. Is there a way to revert it back to a previous Stage? If not, is there a way to create a new task off of a RITM that already exists?
We have Cyberark configured on our MIDs for a couple of years now but recently one of our MIDs stopped communicating with Cyberark. The Application Password Provider service had stopped and when restarting, it immediately stops. The AppConsole.log...
Hello Community,I Have been integrating React Native JS to SNow(ServiceNow). I'm not able to get the File that was being uploaded, only the empty file is coming.when i try to send the File Through the Binary data i'm able to get it but our requiremen...
I need some help. I activated the Service Operations Workspace but for some reason any non-IT user can't access the lists. If they go to the Agent Workspace, all the lists work fine, but in Service Operations Workspace, the lists never load.
Hi All, I want to download the mid server JAR file for Snowflake integration with Servicenow to retrieve data and as part o the configuration we need to download the mid server JAR File and submit and but from the below URL i was not sure which is th...
I am hearing this word frequently from clients "CI Catalog". What is the meaning and what it is meant for? Do we have any feature called CI Catalog? or it is just a name that was provided generally to request items for Configuration Items? Could you ...
Client saying that she is having issues with Linux machines. But didn't mentioned what kind of issues are those. But when it comes to the discovery process, are there any specific issues that we need to address for Linux? What are the common challeng...
Hello, I have a requirement to integrate a third party application with Service-now utilizing the api exposed by them. The jar is uploaded to the extlib folder using the JAR Files module. When I call the methods in the package using the Javascript P...
What are the real time challenges that occurs during ITOM AIOps implementation. How do we tackle those challenges. What are the Best practices for ITOM AIOps implementation.
Guide to Troubleshooting ServiceNow Discovery IssuesOverviewWhile managing ServiceNow Discovery, various issues related to host connectivity, credential verification, and service configurations may arise. Below are some common discovery errors encoun...
