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Resolved! ACC-V for Windows 10 Professional

Hi Community,My organisation is looking to implement ITOM and ACC-V in our environment. Looking at the ServiceNow documentation, it appears that ACC-V support Windows 10 Enterprise, but not Professional. Source: https://docs.servicenow.com/bundle/van...

Failed to insert HAProxy in Discovery

Hello. During the discovery of a Linux Server, I'm facing the problem that HAProxy load balancers are not being inserted in the cmdb_ci_lb_haproxy. I'm getting the error message below, however I was not ablt to find any further information.Does anyon...

haproxy_error.png

Resolved! List of all CMDB classes, attributes.

Hi, Where can I find a list of all OOTB CMDB classes and their attributes?  I've searched the documentation but could find anything matching. Thanks.    

License - CMDB Discovery

Hello All, We are currently building our CMDB. Have used ServiceNow discovery to discover our IT Infrastructure. Found close to 300,000 CIs(which is a lot). Is there a mechanism we can use to control what kind/eligible CIs to be discovered into CMDB?...

Rolling back background script

Hi all, We did run one background script unfortunately it went to loop and started updating all Change requests, so in between we killed that job to stop impact. Now rollback option not working . Is there any way to restore the records to previous st...

Roopa11 by Tera Expert
  • 667 Views
  • 8 replies
  • 0 helpfuls

Resolved! Shazzam Probe not scanning all the IPs in an IP range

Shazzam probe input payload doesn't have the result for all the IPs in the provided IP range. Because of this, certain devices are not discovered. When we individually scan the missing IPs, we are able to discover the devices.  Your help is much appr...

Resolved! incdent is not showing in task field of alert form.

Hello Experts, When I have created the Alerts from the event. Incident Number is not showing in the task field of alert form, instead of incident number something different is showing. When I am clicking on the i button next to task field Incident fo...

Credentials Issue

Hi, when we "run Discovery" on  Servers discovery account getting locked.  How can we rectify this issue?  Regards,Vini.

Vini by Giga Guru
  • 287 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to enable mid selection in cloud discovery

Hi All, I'm trying to do scheduled cloud discovery and it is asking me to do migrate to pattern sync. What does that mean? How can I enable mid server selection option. Thanks,Supriya.

Supriya B by Tera Contributor
  • 2184 Views
  • 8 replies
  • 4 helpfuls

Benefits of using Functionality Criteria

 Behavior, a functionality of ITOM Discovery, is set.Within that, "Functionality Criteria" can be set.I can't imagine under what circumstances I would use "Functionality Criteria". If anyone has used it,please give me an example of when you use it.Th...