My Question is around the use is Traversal Rules in Tag-based Service Mapping. The maps we are building seem really flat. I have created one that related the DB to DB Clusters, but the other CIs in the map will not relate based on custom rules. Do yo...
Hi, I have Certificate Inventory and Management v3.0.6. installed, but we found this issue:- The certs are discovered on a specific port (let's say 4 certs).- The payload has the multiple Certificates with different Subject, Issuer, etc.- The Certifi...
We have created application : Service Graph Connector for Microsoft SCCMType : JDBCQuery : SELECT explorerfilename0 as filename, resourceid, lastusername0 as username, lastusedtime0 as lastusedtime, TimeStamp FROM v_GS_CCM_RECENTLY_USED_APPS where e...
I am working on a request to limit the number of CIs in the CMDB. Today, when discovery runs, it will discover (for example) an IP Router CI, along with its Network Adapters. The request I received is to prevent instances of cmdb_ci_network_adapter f...
Do the IP Addresses for our instances change when our instnaces are moved across data centers?
How to stop some of Cloud (Azure,AWS, Oracle) patterns not to get triggered ,We dont want to set them inactive , any other way to stop them from triggering .Example Oracle Cloud OCI patterns(Oracle OCI - Image) not to get triggered , RegardsGurmeet
Dear All, We know there is small amount of custom tables on ServiceNow included on ITSM license, after that limit you need a extra license (Now Platform?). But when we think on CMDB and our custom CI types we realize that perhaps need to create many...
In our organization, we have just turned on Discovery against printers. I have been able to find most of the printers running discoveries schedules except a few of them. For some reason, the CMDB CI field is getting: (empty) and the Current activity ...
While end-user device monitoring can create events and alerts based on certain triggers, should alerts be used for identifying and resolving an end-user device specific issue (which does not impact any other users/devices)? Why or why not?
We are analyzing the configuration of the ITOM environment for discovery in the public cloud (AWS). Ultimately, we are in the process of configuring it through AWS System Manager (SSM), but there are many corporate security issues such as Accoun/Role...
Currently, Discovery is configured to use a local account username and password for SSH to our Macs. Discovery is successful with this configuration, however, it is not the most secure option. We are attempting to use an SSH Private Key type credenti...
Hi All,There is a requirement to configure particular below tables not to create indexes in future. How we can achieve this and test. Also will there be any impact for doing this?cmdb_ci_certificatecmdb_ci_cluster_vm_affinity_rulecmdb_ci_cluster_vm_h...
My project need to integration ServiceNow with AWS for cloud discovery, need to verify the solution for the moment. On my PDI, I have installed Discovery, Service Graph Connector for AWS and other dependency plugins. Then setup the Service Graph conn...
Hello. Could you please provide an answer to the below: The SCCM Service Graph connector has been working well, but the only issue that we have with it is that we have one specific field that is not blanking out the corresponding field on the server...
I've upgraded Discovery and ServiceMapping pattern plugin to latest version 1.12.0 but "Azure - VM Scale Set (LP)" discovery pattern is not getting triggered. For AWS also, scale set pattern is not getting triggered. I've synced patterns to MID serve...
