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Having issue with a new mid server KB1632761

raI am having an issue. The support guys asked me to follow up on issue number two. I am not understanding what they mean there. Where can I download the code? I do not see any download links. Do they mean copy, create a file, and store it somewhere ...

pratiksha5 by Mega Sage
  • 488 Views
  • 3 replies
  • 0 helpfuls

Building a dashboard on a joined table report

Hello All. I wish to build a dashboard containing a bunch of report widgets (all single score reports)What i wish for, is that when you click the single score widget, you will enter a list view of all the tickets that matches my filter in the actual ...

Bumsefar by Tera Contributor
  • 715 Views
  • 1 replies
  • 0 helpfuls

Resolved! IRE - Reconciliation priority vs Data Precedence order

I'd appreciate some clarification  between the priority field on the reconciliation definitions tables and order field on data precedence table in the IRE application. They seem to be doing the same thing, giving preference to what data source can up...

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Abbey2 by Tera Expert
  • 2929 Views
  • 3 replies
  • 6 helpfuls

Mid server stuck with validating state

Installed Mid Server in both Linux and Windows hosts. After successful installation and configuration. Status is Up in Midserver dashboard but when we validate, it is showing as Validating and not changing to Yes. I have followed the steps mentioned ...

Discovery failing but CI is passing credential test

I have a linux device whose discovery is failing when I am doing a quick discovery. When checked the UNIX input in discovery status the error says "SSH credential fails." Now when I did a credential test using the same mid server which I used at the ...

Kartikay1 by Tera Contributor
  • 298 Views
  • 1 replies
  • 0 helpfuls

Discover and Cisco Nexus Switch's Virtual Device Context (VDC)

Hi All! We are trying to determine if discovery pulls in the information about Cisco Nexus Switch's Virtual Device Context (VDC)s when discovering the core or manager Switch? Or does it only discover the switch in question?And each switch must be dis...

Shane1 by Tera Contributor
  • 1626 Views
  • 2 replies
  • 0 helpfuls

GCP Load balancer manual upload

Hi, Our GCP Discovery is having issues with GCP load balancer discovery (known issue).    We have looked into a way to manual upload them regularly but linking them to a Service account seems quite a tricky one as the relationship is Load Balancer > ...

ayman_h by Kilo Sage
  • 284 Views
  • 1 replies
  • 0 helpfuls

How to hide list context menu UI action for particular table

How to hide list context menu UI action for particular table. I want to hide " Assigned to" ui action for change request table. added this condition in the ui action   current.sys_class_name != 'change_request' but it didnot work for me. Even i tried...

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jananiv by Kilo Explorer
  • 3825 Views
  • 7 replies
  • 0 helpfuls

PowerShell Integration Issues

Hi all, I am attempting to run a simple PowerShell script and I'm running into various issues. We have a service account set up and that account has access to the mid-server. When manually remoting into the mid-server as that account, I can run Power...

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DylanB by Tera Guru
  • 1545 Views
  • 5 replies
  • 3 helpfuls