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POC for ITOM

Hello Experts, We have to show a POC to a customer on how we can use ServiceNow ITOM.I have my PDI instance. How can I do a POC for ITOM? It can be discovery or event management(any free tool). Regards,Shoheb

Azure SQL Database isn't a Class

We are not seeing Azure SQL Database as a Class in within our CMDB.  Can anyone help me understand why this is the case?  Are we missing something?

Corey Knox by • Giga Contributor
  • 297 Views
  • 1 replies
  • 0 helpfuls

CSDM Definition on Managed by (group) and Owned by (user)

Hi all, I am looking for a prescriptive description of an Owned by (user) and a Managed by (group). In some 'hoover over hints' places in the system I see the Managed by (user) represents the Service Manager (on a Technical Service Offering for examp...

Ed Laar1 by • Kilo Guru
  • 4836 Views
  • 3 replies
  • 1 helpfuls

Resolved! Failed Exploring CI Pattern - Identification Issues

We are working on discovery of our Nutanix systems. I've gotten this to the point that it's running and I can review the returned XML (no errors) has relevant system details for what is hosted. However, the IRE isn't able to actually create anything ...

Plugin - Cloud Access Interface

Hello!  I'm on my way to integrate with LogicMonitor and I have installed all plugins that are necessary apart from:    -Cloud Access Interface; I have looked in all patterns and service mappings and nothing! Do you have any idea how can I find this ...

Margarida by • Tera Expert
  • 1191 Views
  • 5 replies
  • 0 helpfuls

Resolved! Plugins list for GCP

Hi, I need to know the exact list of plugins to set up Google Cloud Platform (GCP) discovery in servicenow. It will be really helpful for my work. Thanks.#servicenow #itom #discovery #plugins 

Anirudh29 by • Tera Contributor
  • 642 Views
  • 4 replies
  • 1 helpfuls

Filter by hours

Hi, I'm trying to filter out all the changes that happen between a certain time, but right now the only option I have is to filter out by day and inside the day between the hours. But in that case I would have to filter each of the 365 days between t...

brispannaus by • Kilo Contributor
  • 1000 Views
  • 3 replies
  • 1 helpfuls

Powershell script for Certificate Discovery

My company recently began using the Certificate Management Module. We have discovered certificates that are either have a hostname or a port. However, we have a few machines where the certificates do not belong to a CA, assigned a port, or associated...

problem managemt

If I resolved the problem and problem get closed due to which incident and alrert get closed . If the same event comes again what will happen It will create a new alert incident and problem or reopen previous one? Thanks & RegardsMirza Saquib beg