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Resolved! Service Mapping

Hello everybody, I'm learning how to use Service Mapping but there's just something I can't manage to understand.  I've installed a MID Server on my laptop and installed a Virtual Machine on which I installed Ubuntu and 2 database instances (MySQL an...

Fares1 by Kilo Expert
  • 3147 Views
  • 9 replies
  • 6 helpfuls

Create Incident through inbound SMS send to twilio

Hi,I have got a new requirement where I need to integrate our Service Now Instance with Twilio:We have configured the below functionality -1. Activate the Notify Plugin and get the Twilio number configured2. Send SMS when a new Incident is created or...

Community Alums by Community Alums  
  • 4868 Views
  • 8 replies
  • 3 helpfuls

Multiple Incidents are created for the same events

Hi Problem Statement:  Multiple incidents are created for the same issue (Disk Warning Usage) through windows cluster; instaed of creating one incident from the cluster they are creating the incidents from all the servers.What is happening in the Sys...

mirza_saquib by Tera Contributor
  • 1586 Views
  • 3 replies
  • 0 helpfuls

Certificate Lifecycle End to End Management

Hi All,Has anyone utilised and expanded on the OOTB functionality of Certificate Inventory and Management, to include a full end to end solution for certificates?We are looking at streamlining our processes with automation across our certs as there a...

SimonDi by Tera Contributor
  • 2428 Views
  • 2 replies
  • 0 helpfuls

Resolved! Need a database view to be used in ACC policies as CI Type

Hi, I've duplicateed the database view [sn_itmon_http_entrypoint] to a new one which includes all tcp entrypoints and not just the http(s) ones. I would like to use that view to filter CIs in an ACC policy.  The database view configuration is identic...

tschneider_0-1713350539276.png tschneider_1-1713350613871.png
tschneider by Tera Expert
  • 1419 Views
  • 6 replies
  • 2 helpfuls

azure cloud discovery issue

Hi @Sid , While i was discovering iam getting following error.can some one help me why iam getting this error.please refer screenshot error. 

anitha0887_0-1706299911531.png
Community Alums by Community Alums  
  • 761 Views
  • 4 replies
  • 0 helpfuls

Filter out Virtual Desktop from Cloud Discovery

Hi, We have cloud discovery setup for one of the Service Account, which is bringing Virtual Machine instances as well as Virtual Desktops and uploading them into VM Instance table. We do not want to discover Virtual Desktops from the Cloud Discovery....