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Service-Now is slow for only one user

Hello All,  Service-Now seems to be very slow for one particular user and for all the others it is working fine. Not sure what might be the reason. He is having same filters as his team members but for all his tem-members it works fine. When try impe...

jai123 by • Kilo Explorer
  • 7774 Views
  • 14 replies
  • 1 helpfuls

Securing MID Server - Agent Client Collector agents (TLS) (Utah)

Our mid server was initially configured with a MID Web Server endpoint that uses a non-standard port for communication (8081). We also deployed the agent client collector to a few hosts, and were able to communicate with this clients without issue. I...

rfsnowman by • Tera Contributor
  • 3176 Views
  • 2 replies
  • 1 helpfuls

Discovery capability for a hybrid VMWare Cloud on AWS (SDDC)?

We have recently started leveraging VMware Cloud on AWS for our Software Defined Data Center environment.  We normally leverage Discovery to discovery the VMWare vCenter details and it works great.  However we are not able to complete the discovery p...

phil50 by • Tera Contributor
  • 2520 Views
  • 6 replies
  • 1 helpfuls

Resolved! Duplicate incidents are created in automated alert correlation

Hi @Ankur Bawiskar  In Event Management,Event E1 - 7.00(Time of event)---> Alert A1 is generated---> Incident INC1 is createdEvent E2(same event with different message key) - 7.02-----> Alert A2 is generated(secondary alert, since pattern matches whi...

Powshika B by • Tera Contributor
  • 1368 Views
  • 5 replies
  • 3 helpfuls

Incidents are not creating from alert

Hi Team, There are some alerts which are not creating the incidents. I have checked the rule, the filter condition of that rule is like Configuration Item  -> EMS Type    is        $(Source Name)(exmple)Configuration Item  -> Environment   is      Pr...

Resolved! Cisco UCS Discovery Credentials

We are attempting to discovery Cisco UCS devices.   I have credentials that should be admin on the UCS Manager.   So far, our SN instance has been able to identify that the IP is a Cisco UCS via SNMP.   Discovery then launches the UCS - HD pattern, b...

tlegler by • Giga Contributor
  • 9102 Views
  • 13 replies
  • 8 helpfuls

change the AVI LoadBalancer pool CI name

Hi Team, I have a requirement for AVI LoadBalancer pool CIs to follow a Naming convention: "Tenant\LB pool@AVI cluster" so that it is clear based on the CI name which load balance the pool belongs to.Example: abcd-107\adbcd-prod-pool@avi-mgmt-de-bhoC...

pswapnil320 by • Tera Contributor
  • 311 Views
  • 1 replies
  • 0 helpfuls

NetApp Storage discovery is failing

Hello All,I am discovering NetApp Storage devices.As per ServiceNow NetApp product documentation,1.Created AD account & provided ONTAP API read-only access to it.I have configured CyberArk Credential ID as a Basic Auth credential type in ServiceNow i...

mid server password change

Our mid server user has a new password and now our mid server is down. Is there a script somewhere i go to copy in the new password?

asd22 by • Tera Contributor
  • 3826 Views
  • 5 replies
  • 5 helpfuls

Resolved! Info MessageAgent {0} cannot be found in the MID server table

Hi, everyone! While Validating a new mid sever I get this message: Info MessageAgent {0} cannot be found in the MID server table. At the same time, in Event Management I get this alert:There is an error in the MID server: WARNING: Skipping adding DOL...