Can ServiceNow Discovery handle Virtual Routing and Forwarding
Hi, Do you have an idea if ServiceNow Discovery handles Virtual Routing and Forwarding (VRF)? I want to run Network Dicovery
Forum Posts
Multiple Incidents are created for the same events
Hi Problem Statement: Multiple incidents are created for the same issue (Disk Warning Usage) through windows cluster; instaed of creating one incident from the cluster they are creating the incidents from all the servers.What is happening in the Sys...
Discovery IP Switch not populating serial number Dell PowerEdge
Hi folks, Looking for help on an IP switch discovery issue. We have DELL PowerEdge Switches running in the environment but the Serial Number value is not being populated on the CI record although I can see that it is being discovered in the pattern l...
Certificate Lifecycle End to End Management
Hi All,Has anyone utilised and expanded on the OOTB functionality of Certificate Inventory and Management, to include a full end to end solution for certificates?We are looking at streamlining our processes with automation across our certs as there a...
Resolved! Need a database view to be used in ACC policies as CI Type
Hi, I've duplicateed the database view [sn_itmon_http_entrypoint] to a new one which includes all tcp entrypoints and not just the http(s) ones. I would like to use that view to filter CIs in an ACC policy. The database view configuration is identic...
Filter out Virtual Desktop from Cloud Discovery
Hi, We have cloud discovery setup for one of the Service Account, which is bringing Virtual Machine instances as well as Virtual Desktops and uploading them into VM Instance table. We do not want to discover Virtual Desktops from the Cloud Discovery....
Vcenter discovery not updating the ESX servers
Hello everyone,I'm encountering an issue with the vCenter discovery process. While the VMware vCenter Instances are successfully updating with the latest discovery data, none of the ESX servers are reflecting the most recent discovery date. Although...
Resolved! Reg: Importing locations from LDAP to ServiceNow
Hello! I have a LDAP integration setup with ServiceNow. (Created LDAP server, tested connection, used out-of-box OU definitions, loaded test data into target table in ServiceNow). I want to import locations (that do not have a user associated with th...
Resolved! Clone CIs from one class to another one
Hi.I'm trying to implement an independent population/update method to maintain a part of my company's CMDB not based in Discovery (but on Robust Transform maps and REST). I'll keep ip updated/maintained by Coalesce fields instead of IRE rules or what...
Seeking Insights: Integrating CMDB with Event Management for Enhanced ITOM
Hello everyone,I'm currently working on enhancing our IT Operations by integrating the Configuration Management Database (CMDB) with the Event Management tool in ServiceNow ITOM. The goal is to improve incident response times and the overall accuracy...
OpenText uCMDB Integration with ServiceNow CMDB
Hello Experts, Has anyone done OpenText uCMDB Integration with ServiceNow to populate CMDB recently?I found the below documentation from MicroFocus site but does not answers some of the queries such as:-https://docs.microfocus.com/UCMDB/11.0/cp-docs/...
Modify or Create Discovery Patterns
Hello Everyone, I required technical help on modify the discovery pattern, The requirement is to update the pattern for network devices class (IP router and IP switch) so that the firmware manufacturer and firmware version value is populated in the r...
Unsupported shell '$0'. Supported shells
Hi Team; I am trying to discover HPE Blade device through SSH probe, which is giving below error. But when it discover using SNMP it works fine. But our requirement is probe through SSH to get all the config. Unsupported shell '$0'. Supported shell...
Eks Cluster Discovery
Hi @Rahul Priyadars The below blog was very helpful for Kubernetes discoveryhttps://www.servicenow.com/community/itom-articles/kubernetes-components-discovery-using-service-now-discovery/ta-p/2323630 Do you have any documents for EKS Cluster Discover...
Resolved! What does "Add Manual Approver" in "Ask for Approval" action in flow designer do?
I am using Flow designer. There is an action called "Ask for approval". What does the button "Add Manual Approver" do? As per the documentation, I think it allows the end user to add approvers on the records such as RITM from related list manually. H...
