Trending Content(Knowledge Article)
On this slide I must be able to see the most trending article by KB. This slide must have the 06 months comparison.I want to make a one report about above content.
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I want to requested due date to be se 2week after the from now.
I want the requested due date to be set 2weeks out from the now/submission date upon loading.
Plugin - Cloud Access Interface
Hello! I'm on my way to integrate with LogicMonitor and I have installed all plugins that are necessary apart from: -Cloud Access Interface; I have looked in all patterns and service mappings and nothing! Do you have any idea how can I find this ...
Resolved! Plugins list for GCP
Hi, I need to know the exact list of plugins to set up Google Cloud Platform (GCP) discovery in servicenow. It will be really helpful for my work. Thanks.#servicenow #itom #discovery #plugins
Filter by hours
Hi, I'm trying to filter out all the changes that happen between a certain time, but right now the only option I have is to filter out by day and inside the day between the hours. But in that case I would have to filter each of the 365 days between t...
Service discovery failing to fetch switch ports
I setted up the service now mid servers in the servers and discovery is able to fetch the data in the discovery patterns using debug mode .snmp port is also enabled. I could not see the switch ports or other network related details in the ip switch t...
Resolved! System User Information in ServiceNow Discovery
Team,We have a requirement to fetch All user details from OS (Windows/Linux) while discovering. Is it by default available? or is there any custom way to achieve it.
Powershell script for Certificate Discovery
My company recently began using the Certificate Management Module. We have discovered certificates that are either have a hostname or a port. However, we have a few machines where the certificates do not belong to a CA, assigned a port, or associated...
problem managemt
If I resolved the problem and problem get closed due to which incident and alrert get closed . If the same event comes again what will happen It will create a new alert incident and problem or reopen previous one? Thanks & RegardsMirza Saquib beg
Resolved! Guidelines or best practices to populate attributes in Business Application
As an Out of box we are populating this manually in our environment where fields like Name Business process, application Type, Architecture Type etc and contract owner complains details are getting populated so Is there any guidelines or best practic...
Need Help with the task "Build Simple Query - Task 11" in CMDB Fundamentals: Maintain the CMDB Health Simulator.
Hi All, Need Help with the task "Build Simple Query - Task 11" in CMDB Fundamentals: Maintain the CMDB Health Simulator. Iam unable to achieve this task. I have followed the requirement and built a CMDB query for the windows servers and have save an...
Resolved! CMDB
Hi all, What is the relation between cmdb_model and cmdb_model_category. Which table stores the relation between these two.
Tagging On-Prem Infrastructure
Hey Community, Hoping this is the right forum to post the question. I am looking for some thoughts on potential opportunities to tag on-prem infrastructure and then leverage the Tag-Based Service Mapping method to begin our overall Service Mapping jo...
What is the current best practice for ACC Agent or Server Down alerting?
Prior to our latest upgrade of the ACC-F and ACC-M plugins, there was a "Self-Healing Events" policy that would start pinging servers if the agent was disconnected or went down, and throw an event if it was unreachable. After upgrading, that policy's...
Resolved! How to create a rule to ungroup Alerts
I'd like to know how create an exception rule for alerts from a certain source, not be grouped by ITOM.
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