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MID server (down) issue after clone due to version differences

Hello All, We upgraded our non prod instance to Utah 7 for testing purpose and our prod is on Utah 6 .When we cloned, the mid on non-prod instance was down due to the version conflict. Please guide me on what are the 4 files (config.xml...) that need...

CV1 by Tera Contributor
  • 368 Views
  • 1 replies
  • 0 helpfuls

Discovery of AWS Key Management Services and Tags

Hello, Has anyone been successful in Discovering or creating a custom pattern for Discovery of AWS KMS resources?I cannot find any evidence that it is an OOB pattern available and am unsure if it is possibly on the ServiceNow roadmap for Discovery pa...

conwayl by Tera Contributor
  • 669 Views
  • 1 replies
  • 0 helpfuls

Client callable script include not working

Hi All, Written business rule update incidents which are created from alerts and not having ci need to update incident with CI,please check the below script for reference. Business rule: asynchronous business rulescript:    var incidentSysId = curren...

MGR by Tera Contributor
  • 349 Views
  • 2 replies
  • 0 helpfuls

Nutanix Identification issue

Hello Everyone, Having issues with 17. Get Nutanix Host step from nutanix components pattern.When I test this step result is coming as empty. I have validated permissions on Prism side and all is good, If I try to hit api call from postman it works b...

Luis Castor by Tera Contributor
  • 420 Views
  • 2 replies
  • 0 helpfuls

HP ILO execute commands, get output, update ci

Hi all,My goal is to :1, Create Discovery Schedule which will connect to HP ILO server,2, run commands like  show/map1/accounts13, get output from command, parse and update information on serverDiscovery OOB will now fail at beginning when UNIX class...

Marek Szabo by Tera Contributor
  • 927 Views
  • 2 replies
  • 1 helpfuls

Resolved! Network devices discovery issue

Hi All, I am having the device for which single IP is cofigured against two different hostnames with different serial numbers.Means it is a cluster type.but we are able to discover single device instead of two devices in servicenow. Please guide me. ...

Community Alums by Community Alums  
  • 1644 Views
  • 13 replies
  • 1 helpfuls

Cloud Schedules and Service Account - Discovery

I want to create Cloud Discovery schedules in bulk and want to know where Schedule and Service Account relationship exists ? how can we add schedules in bulk along with the service accounts.

Deepak75 by Tera Expert
  • 542 Views
  • 2 replies
  • 0 helpfuls