My Question is around the use is Traversal Rules in Tag-based Service Mapping. The maps we are building seem really flat. I have created one that related the DB to DB Clusters, but the other CIs in the map will not relate based on custom rules. Do yo...
I am working on a request to limit the number of CIs in the CMDB. Today, when discovery runs, it will discover (for example) an IP Router CI, along with its Network Adapters. The request I received is to prevent instances of cmdb_ci_network_adapter f...
Do the IP Addresses for our instances change when our instnaces are moved across data centers?
Dear All, We know there is small amount of custom tables on ServiceNow included on ITSM license, after that limit you need a extra license (Now Platform?). But when we think on CMDB and our custom CI types we realize that perhaps need to create many...
In our organization, we have just turned on Discovery against printers. I have been able to find most of the printers running discoveries schedules except a few of them. For some reason, the CMDB CI field is getting: (empty) and the Current activity ...
We are analyzing the configuration of the ITOM environment for discovery in the public cloud (AWS). Ultimately, we are in the process of configuring it through AWS System Manager (SSM), but there are many corporate security issues such as Accoun/Role...
My project need to integration ServiceNow with AWS for cloud discovery, need to verify the solution for the moment. On my PDI, I have installed Discovery, Service Graph Connector for AWS and other dependency plugins. Then setup the Service Graph conn...
Hi All, can anyone please help me what is the difference between Unique Certificate and Installed Certificate? The product document doesnt give much information.
Hi, So i have the list of ML powered candidates but not an easy task to identify the possible application. Next is the All Suggested Application lists which has the possible group names. Each entry has an option to "Discover application "but it never...
Hello everybody, I'm learning how to use Service Mapping but there's just something I can't manage to understand. I've installed a MID Server on my laptop and installed a Virtual Machine on which I installed Ubuntu and 2 database instances (MySQL an...
Hi,I have got a new requirement where I need to integrate our Service Now Instance with Twilio:We have configured the below functionality -1. Activate the Notify Plugin and get the Twilio number configured2. Send SMS when a new Incident is created or...
Hi, Do you have an idea if ServiceNow Discovery handles Virtual Routing and Forwarding (VRF)? I want to run Network Dicovery
Hi Problem Statement: Multiple incidents are created for the same issue (Disk Warning Usage) through windows cluster; instaed of creating one incident from the cluster they are creating the incidents from all the servers.What is happening in the Sys...
Hi folks, Looking for help on an IP switch discovery issue. We have DELL PowerEdge Switches running in the environment but the Serial Number value is not being populated on the CI record although I can see that it is being discovered in the pattern l...
Hi All,Has anyone utilised and expanded on the OOTB functionality of Certificate Inventory and Management, to include a full end to end solution for certificates?We are looking at streamlining our processes with automation across our certs as there a...
