IntroductionSo I was working on a new, supposedly simple challenge: Grab Lenovo Warranty Information to update the CMDB warranty expiration. Unfortunately Lenovo doesn't provide a web service API, so I had to use a workaround via Powershell.Now I was...
I cannot find exact documentation on what Alert Services table em_map_alert_to_service is supposed to be used for. I see it is empty. We need to report on which services were impacted the most from alerts over the last xyz days and I am not seeing an...
Resolving Discovery Schedule Stuck in Active State: A Case StudyOur organization faced a critical issue where 2 of our Discovery schedules were getting stuck in an active state for prolonged periods. This situation impacted our ability to efficiently...
Hi community, I have an issue where every time an IBM Lpar instance changes frames, then discovery runs on the HMC server, a new CI is created for the IBM Lpar instance. The IRE for virtual machine instance looks at Object id. Object id is derived fr...
Hi Community,We have started playing with Agent Client Collector for Visibility (ACC-V) to bring in endpoint information into ServiceNow and CMDB. The discovery is pretty smooth and brings in all the information that we need, except for the patch lev...
Hi, I found this very good (and recent) article about SG-Tanium Connectorhttps://www.servicenow.com/community/cmdb-articles/tanium-service-graph-connector/ta-p/2754467 The article mentions:Note: The SG-Tanium Usage Import job runs Monthly and the SG...
We have mid server already in place by another team. Not i want to change the mid server password.How can i do that to change existing mid server password ? I downloded zipped windows mid server and and trying to open configuration file, but it is no...
Hi SNC, We are working on the roll-out of the Agent Client Collector (ACC) Agents on VDIs (Virtual Desktops). These CIs belong to the custom class Virtual Desktop [u_cmdb_ci_virtual_desktop], but ACC classify those as a Personal Computer.Now we creat...
HUnable to discover HITACHI Storage devices. Our storage team has configured the Hitachi Command Suite and provided us the credentials. After adding them to the discovery, WEBM is getting created but not creating any Storage CIs.If anyone has success...
In our environment, there are two Cisco Call manager Appliances. These appliances are hardened so normal UNIX commands (like ls, uname etc.) do not work on them. I have painstakingly created a classifier and a horizontal discovery pattern utilizing S...
Hi All,I have a question:While discovered devices, i'm facing "No valid credential found for types [SSH Password,SSH Private Key,Azure SSH Certificate]" issue. Can anyone suggest what should be done to resolve the issue?Thank you.
Hi everyone, I am trying to connect a table inside phpMyAdmin to ServiceNow. I have tried this with a JDBC Data Source but I got the error Cannot invoke "java.util.Map.keySet()" because "this.fImportSourceFields" is null. Can someone tell me how to f...
Where is the OOTB functionality for impact calculation is taking place for incident?
Hello, We have certificate management running and its creating renewal tasks. We would like to turn on the ability to create incidents when the certificate expires. I know where to turn on this property but was wondering will this create an inciden...
Hello, We are going to use SCCM for EUCs and ITOM-Discovery for data center discovery. But discovery finds all ip enabled devices means it will discover and update all EUC data as well in to ServiceNow. How can we exclude EUCs data in ITOM discovery ...
