Is anyone successfully discovering Load Balancer Services, IP address and Ports from VMware AVI? We are struggling with our discovery of our new VMware AVI load balancers.We are on Utah.We have looked at SN product documentation: Avi Vantage load bal...
Is there a way to enable / activate to support orchestration in mid server? Requirement is that , Mid server should support orchestration activity ?
Hello, For a windows server, I found the pattern - "MSSql DB On Windows" is not even triggering/launching whereas other necessary patterns are launching as expected (PFA the screenshot). What could be the possible reasons/conditions? Any insights on ...
I would like to configure event alerts for my Service Maps. That is whenever a CI is modified which is part of an existing Service Map an event alert should be triggered to ITOM team so they can start looking into it fix it. Any documentation on exi...
Hi Team, I have created an email notification on task_sla table, In the body,I want to have an incident number and when user clicks on it ,it should redirect to the service portal record. How can we achieve this. Thanks, Karan
Hi all, I am trying to set up ACC- M . The agent is installed on a windows database server with MSSQL instance on it . i have enabled the MSSQL metrics policy and the agent is fetching the metrics successfully. I have set custom bounds for a metric w...
Hello, I am trying to search in ServiceNow documentation for to figure out how ServiceNow is storing the End of Life, End of Support and End of Extended support dates for Host, OS, SI, Storage Device, Virtual Machine (Support Details) in CMDB. So far...
We are trying to discover both Azure and AWS environments. We have multiple midservers setup in both environments for segragating Prod, Dev and DR service accounts. We are seeing our aws mids trying to discovery Azure and Azure mids being used to d...
Event Managment is picking up the new events from IBM Netcool. Our issue is when the events get set to the severity of "Clear" and/or the Resolution State is set to resolved, Service Now is not detecting the event state change from IBM Netcool.What a...
We have a situation in our environment, where the virtual machine name may be different in vcenter than the actual hostname (DNS name) of the server/computer. As such, I am looking for a clean way to extract this value and map it to a custom field on...
Hi All, Please note that, recently we have implemented the Claroty CTD Service Graph connector for OT discovery. We need to bring in "network" field from Claroty to ServiceNow so that we can use that for mapping location field in ServiceNow. Does any...
Hi everyone,I could not find the documentation related to CMDB Integration Studio Application Data Source. Can anyone please help me find any information for this topic.
Hello Team, I am working for PRTG integration with event management . my connection is successful but i am unable to see event in em_events table. I have already gone through the KB "https://support.servicenow.com/kb?id=kb_article_view&sysparm_articl...
We moved all of our Application Services from Application Services [cmdb_ci_service_auto] to Calculated Application Services [cmdb_ci_service_calculated] what we then started to see was that our storage started to increase day by day ad week by week....
Hi guys, I have a question. Does anyone know how to create a top-down generic app? Can someone teach me how to create this. I tried to create a generic app based in my router IP address but the result is error.
