Forum Posts
Resolved! Error: Unable to make a connection to Intune via Graph API call?
Error executing script : org.mozilla.javascript.JavaScriptException: Error: Unable to make a connection to Intune via Graph API call. Please check your credential configuration. Check system log for more details. (sys_script_include.6a4e0342773310102...
Resolved! Event Management events stuck in 'Queued.' state.
What is the solution if events are stuck in the 'Queued.' state?
MId Server in DMZ
We are planning to deploy the DMZ MId Server , right now the DMZ is completed with the built process. Can someone help me to know what re the pre-requestees and pre-requirement I have to know before setting up this MID. I was referring to couple of ...
How to manage cert renewal when certificates are renewed by a 3rd party resulting in duplicates
hi Rephrasing my original post. I have certificates which are renewed by 3rd parties and correctly Discovered. This however results in duplicate certificate entries as the expired cert is still in the table with an installed status. I wondered if the...
Resolved! CIM - Classify Error - Classified, couldn't identify
Hi All, We are trying to run discovery to discover storage, installed SMI-S Service on the Dell Compellent Data Collector. When we run the discovery, we are getting the below error DiscoveryCimWbemServiceIdSensor: WS_ObjectManager{CreationClassName='...
Preventing Delegate Approval for Specific Request
I have a use case for a specific request that needs to have only the listed approver to be able to approve. For compliance reasons, we cannot have a delegate approve for this one request. All other requests in the environment are permitted to have de...
Resolved! Business Service Mapping also called as BSM of all active CI in ServiceNow
Hello team I have been asked to create BS map of all active CI into my service now table so that he should have the accessibility on the top level let's say we see eyes affected what other applications will be affected with that CI so he would like t...
Resolved! How to identify obsolete OS version on Servers
We have a need to store obsolesence data in ServiceNow for servers running obsolete OS versions. The driver of these requirement is Change Management. The Change process wants to increase risk when the there is obsolete version running the app. So...
ESX server operational status changed by discovery
I am trying to find out why operational status has been changed by discovery in the following sequenceoriginal state set manually: Operationalnext set manually: NonOperationalnext set manually: Operationalnext set by discovery user: Retirednext set b...
Windows service account for mid server
I created a local user and added it to Logon as a service. When adding the user to the service account field in the installer, service account validation failed. Questions : What is the steps to creating the service account? (local and domain) I hav...
Resolved! Is there a way to create a CI through a Discovery for Cisco IP phones with no credentials and no open ports. I can only ping the devices.
My company has 600+ Cisco IP Phones. I have been instructed to add these to the CMDB. I would rather have an automated way to create the CI's. My Mid server can ping every device; however, I am unable to create the CI's as the phones are complete...
Service Graph Connector for Microsoft Azure Setup
Hi All, I need to discover data from multiple azure accounts using Service Graph Connector. Do I need to make any changes in Setup other than adding new connections? If yes, what necessary changes do I need to make? Thanks.
Resolved! CI Operational Status
Any suggestions on how the operational status can change from Non-Operational to Operational if the CI gets re-discovered?