Tenable.io asset integration

Using Tenable.io asset integration trying to IoT inventory in Tenable to Snow.If anyone worked on this integration.Pls share your inputs.

importing case records in instance.

I am importing case record from other ServiceNow instance as that instance will be closed.But when we are creating manually by clicking on new it is creating duplicate records with same number if system already have same number. Please suggest.

Windows service account for mid server

I created a local user and added it to Logon as a service. When adding the user to the service account field in the installer, service account validation failed.  Questions : What is the steps to creating the service account? (local and domain) I hav...

Agent Client Collector

Hi All, Need one confirmation from folks using ACC-V for Windows servers and Desktop/Laptps. Does it bring the relationhip information like how we get for Horizontal discovery? I saw a note in the ServiceNow PPT with this statement: The main thing to...

how to remove and re add child group to parent group

Service Graph Connector for Microsoft Azure Setup

Hi All, I need to discover data from multiple azure accounts using Service Graph Connector. Do I need to make any changes in Setup other than adding new connections? If yes, what necessary changes do I need to make? Thanks.

Problems in linking values between custom columns(Event Rule)

Hi all,There is a problem in the value linkage between custom columns in Event Rules.If I try to link the value of the custom column created in the event table to the custom column created in the alert table, it will be <<UNKNOWN>>.Is it possible to ...

How to skip the approval if Requested for and delegate approver are same

Hi Team,The requirement is we have a user XYZ whose manager is YYY. XYZ is acting as delegate for YYY. Now XYZ is creating the request it should skip the approval because requestor is acting as a delegate for his manager. In this case it should skip ...

The save button and the update button issue for record producer

The save button and the update button on already existing records in a record producer is not working as expected. The issue is only with few records in the form view. Is it related to Vancouver patch update? Please let me know about the fix. There i...

Failing to create connection between IIS Server and MSSQL Server dynamically.

What are the steps to obtain the decrypted connection string from the configuration file to set up a connection between IIS and MSSQL servers through pattern-based discovery?The Connection strings are available in .exe file. we need to parse the conn...

LDAP - distinguished name

Using a transform map. I have mapped the manager field in AD to the manager field in ServiceNow users table. This is currently pulling the full distinguished name with the LDAP query e.g.   CN=John Doe,OU=Service Desk,OU=Users,OU=TEST  How can I filt...

Do we need dedicated MID if I have to use Just Enough Administration for Windows discovery

Hello Everyone, I see for doing the windows server discovery using JEA feature, we need to change default parameter of windows protocol from WMI to WinRM. When I set it to WinRM, it no longer runs the WMI probes for any existing discovered servers, w...