Hello Folks, we are facing issue in storage discovery. can anyone help here to fix it. error message and snap for more. 1.message from Horizontal log- Storage Discovery error => : Identification Engine: Discovery status is FAILURE, Identification s...
Hello Everyone, We are trying to discover VCenter appliance in ServiceNow, version: Version:7.0.3. VMWare admin has added the desired user in VCenter with read-only, license-admin role.We are able to see that during the discovery "cmdb_ci_vcenter" i...
Hi,Is there a way to exclude events from CIs which are not operational, or which are not found in the CMDB? Thanks
Hi, We have few printers and those are classifying as Network devices. I am new to this, could you please help me the troubleshooting? I saw, we need to change class to reclassify it ( by changing its class manually ), but if we do that, in next dis...
Hi all, We ran Discovery on 2 IP addresses: one for an application server and the other for a database server. The application server depends on the database server and both servers are Linux. When Discovery is run, both servers are correctly create...
I am able to discover UPS but not all and I am not sure which credentials it is accepting. Could you please help me to understand what is the credential type for UPS? Few UPS are not reachable and for few UPS, I am getting warning as "Alive Not class...
HiWere you able to fully discover Juniper SRX550? If yes then does adding of MIB/OID is required?I'm asking because in my case the device can't be classified. 1. I found that Juniper Firewall classifier has 2 criteria: and as I check logs I see that...
Hi All,Can anyone help hereone ticket reassigned from TFMC ticket (TFMC- INC3247048) to CG queues again and got new ticket in CG snow (CG- INC2509722). But old work notes history is not reflecting in new CG ticket and Only Additional comments notes i...
I am setting up OCI cloud discovery. The service account is validated and I have created schedule. The schedule to check datacenter is working fine. But the after schedule to discover the VM is getting canceled. Error : The Discovery range is empty. ...
I understand that Discovery is collecting agent information. Can you explain what an Agent is for example?Please explain the difference between Agent and Application.
Below are two questions I need some help with: 1) How to check if Domain is global in Flow Designer?This is what I am using:I have also tried Condition: Domain is blankI also tried Condition: Domain is global Nothing is working 2) How to access Flo...
Hi All,Client ask is need a CI changes Report/Dashboard for Service Mapping, we have done 250 mappings so far.1) First screenshot shows if we add or remove any CI - changes it shows in Service MAP2) Second screenshot shows all fields names in M...
On the same Linux server, we collected data with both Discovery and ACC-V and found that the results were different ACC-V does not collect the following information: Attributes: CPU manufacturer Typical CPU CPU speed CPU count CPU core count Disk sp...
I want to integrate openshift 4.12 alertmanager component with servicenow. Is this possible? if yes how to proceed in the servicenow side? Did Servicenow able to manage the json payload send by alertmanager?
Hello Friend,Yesterday I came across the term "ServiceNow Proxy Server" without much details. I tried to check further on that over internet I could not find anything. This was in scope of Discovery/ITOM, but not much context. Does anyone know anythi...
