We have a need to store obsolesence data in ServiceNow for servers running obsolete OS versions. The driver of these requirement is Change Management. The Change process wants to increase risk when the there is obsolete version running the app. So...
I am trying to find out why operational status has been changed by discovery in the following sequenceoriginal state set manually: Operationalnext set manually: NonOperationalnext set manually: Operationalnext set by discovery user: Retirednext set b...
I created a local user and added it to Logon as a service. When adding the user to the service account field in the installer, service account validation failed. Questions : What is the steps to creating the service account? (local and domain) I hav...
My company has 600+ Cisco IP Phones. I have been instructed to add these to the CMDB. I would rather have an automated way to create the CI's. My Mid server can ping every device; however, I am unable to create the CI's as the phones are complete...
Hi All, I need to discover data from multiple azure accounts using Service Graph Connector. Do I need to make any changes in Setup other than adding new connections? If yes, what necessary changes do I need to make? Thanks.
Any suggestions on how the operational status can change from Non-Operational to Operational if the CI gets re-discovered?
Using a transform map. I have mapped the manager field in AD to the manager field in ServiceNow users table. This is currently pulling the full distinguished name with the LDAP query e.g. CN=John Doe,OU=Service Desk,OU=Users,OU=TEST How can I filt...
We are in the process of mapping our email service. One thing we are trying to work out the best way of displaying is we have many data centres and exchange servers around the world and was wondering how people have approached this before as we want ...
Hi All, We have few CI's which are marked as "Is virtual=true" by Discovery and there is no relationship created to host. Please let me know how to troubleshoot further. What kind of relationship will it create for Different server? Like Windows, Lin...
Hi, I'm trying to insert a record into a ServiceNow via a third-party application using the POST method using a scripted REST API. I'm testing with the POSTMAN application, and I'm finding an issue where the records are being inserted but the fields ...
Edit: If i use "-- None --" or "[Custom Vault Name]", i'm getting "credential validated", wut?! Hi there,After i followed these steps to activate and setup external credential vault (in first instance, based on a local host file), i made some minor c...
Hi,We would like to obtain more information on the EM Self Monitoring called : MID Server Threshold Alerts What are the possible events which it can generate?We received the following event: MID Server Threshold Alerts - Mid-CertificateExpired.It cam...
We have multiple discovery schedule running on scheduled basis, I want to update the Name of the discovery schedule in ''CI description'' field when ever discovery updates the CI during discovery. Example : Discovery Schedule Name : Berlin_datacent...
ServiceNow Admin in charge of standing up a new Discovery/CMDB project and I was given a list of MID Servers that are supoosedly being used in the old iteration. But when I go to the ecc_agent.list (or the MID Server apllication) I can only see 2 and...
SCENARIO: Cloud Dimensions needs to identify iTunes applications running on Windows systems. In order to create a list of approved/unauthorized applications, it is necessary to be able to classify applications successfully during the discovery proces...
