Hi guys, I would like to know if it is possible to capture developments in update set's LIST wise. For e.g.,This screen shot below shows my development in the dev environment.I want to capture update set in a way that this marked fields above reflect...
I have a problem discovering a particular vCenter. I have VMware credentials, and when I test these credentials against the vCenter they are successfully validated. But when I attempt discovery of the vCenter, it fails. The input payload to the VMWar...
We are in the process of integrating CyberArk and ServiceNow. We've begun the roll out to the mid servers and have a number of credentials in the CA Vault which we use for discovery; however, while there is a clear credential type in discovery for a...
Hi,I am working to get data about a VMAX storage array into the CMDB. We don't have a CIM or SMI-S server available, so I am using the PowerMax REST API to gather the information. I am able to get the data from the array, but I am struggling to map t...
Hi, would anyone know how to correctly add a DNS Name record manually so it binds with the server record? I was able to create a record, but in the server record the DNS Names for CIs tab is blank. Looking at a DNS Name record -> the IP address recor...
Hi, I am trying to run the Kubernetes Discovery, however, getting the following error: Pattern exit because Graceful Termination, reason: Kubernetes Namespace API call failed or there are no Namespaces in the query. Please verify the configuration ...
Hello, I had a couple of queries around the Field Mapping. We're currently on Tokyo release and I'm trying to configure Event Management but hitting a few challenges along the way. 1. If I make some changes to the event fields with Event Rules transf...
Team,I remembered there was a link on Partner portal (some where), where you can select the best matching solution for your customer. It was kind of set of questions with drop down lists and answering/selecting different values, you can find out what...
Hi, would anyone know how to check the OOTB mapping for fields in the SG Tanium connector? We added the Last Logged On field to the Tanium view, but it doesn't appear to populate any of the Computer CI fields in ServiceNow. Is there a table where I c...
Hi All, I was asked to implement Vulnerability Response for a client who manages their CMDB in a different ServiceNow instance. The requirement is to sync that CMDB data in the new instance for VR implementation. Also this instance don't have discove...
I understand that ITOM certification has discovery, service mapping, event management, cloud provisioning and governance. Is there any other certification in ITOM?
I'm doing the service mapping and Im getting the below error message. I see that the IP Address and host is in the CMDB, but i dont know how to add it to the service map.Can someone help me please? Failed to identify CI due to the host 14.x.x.x lacki...
While working on service mapping for a particular application, I would try to put a TCP type entry point. but every time it will show me an error. Error Details: Duplicate records found while searching for possible matching endpoints. Will you please...
Hi,Requirement: If there is any open existing alert with the same values, make existing alert as primary and the current alert as secondary. similarly, If the existing alert is closed, the existing alert should reopen and so the incident if another a...
Hello all together,Does anybody has anywhere a good Documentation for which Service Graph Connector CIs a Customer needs to consider the Licensing in form of Subscription Units. I know that by the SCCM Graph Connector no Subscription Units seperatly ...