Context:I have a Dependency Map for this ECS Service. Question: How can I use Traversal Rules to show a direct relationship between ECS Service and Cloud Load Balancer? This means I want to remove AWS Datacenter and Availability Zone from the service...
Hi, If I set the install status of an application service to "In Maintenance", all corresponding CIs are set to "In Maintenance" and no alerts are displayed in the map. Unfortunately, the alerts are not in maintenance and are therefore still displaye...
Hello All,We have a requirement where we need to Integrate Servicenow and Microsoft Azure AD.The motive behind the integration is to achieve the following points:1) Is there a way ServiceNow can tell in Azure if a server is backed up?2) Can ServiceNo...
I'm trying to use CI reconciliation rules to prevent users from manually updating a field that ServiceNow Discovery has set with a value. Mostly, I'm trying to understand how this works so that we can implement it for actual business cases, but take ...
Hi, What will be the impact or which functonnalities are we going to be missig if we don`t activate Predictive Intelligence for ITOM Health? Thanks
I have requirement to develop custom API to connect ServiceNow with one of the applications using key Cloak service. Kindly help
Hi All,Is there any free micro certificate available for Discovery ? Thanks
If I go to the identification rules for network adapter class, "name" and "MAC address" are used together for identification. We have a manually entered network adapter with a name and a MAC address, however, Discovery is creating a new record with t...
Is there any way of adding a tag to an incident using the rest api? i have tried using the incident, label and label_entry table, and i can not seem to get it to work.I've tried the sys_tags field in the incident table to no success.same goes for try...
We are trying to discovery the Cisco Netscaler SDX load balancers via SNMP. The documentation states that ssh is required, but was wondering if anybody was able to do it via SNMP. Using SNMP would allow us to overcome some security concersn.
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Hi,I am have issues with scheduled discoveries getting canceled with information message: "Canceling discovery because max run time window has been exceeded".Not all discoveries are happening like this, but still have to resolve it. Any suggestions a...
I had a schedule that was running fine until last weekend (SanDiego) but is getting Cancelled after we upgraded to Utah. now the same schedule that was running without issues everyday is throwing an error "schedule can only contain 1048576 Ips but sc...
Hi all,While running discovery we came across below error messageFailed Exploring CI Pattern, Pattern name: Active Directory Domain Controller On Windows, Process ID: 204, To Check Pattern Log Press Here If anyone can help in this error.
we have existing configured identification rules for MS SQL Database class and this rule has criterion attributes are 'Class' & 'Data Base' , while doing discovery for MS SQL Databases, many Duplicate MS SQL Databases are created by same name.Can you...
