Hi Team,I wanted to understand the best practice available for updating discovery patterns where only 1 field entry needs to be remapped .Eg: currently server name is being mapped by FQDN entry, instead of that I want to make remap it with another va...
It appears that the ServiceNow Discovery process is causing most of the duplicates in the communication hardware table. Each time ServiceNow Discovery fetches a configuration item (CI) with the same name, it doesn't update the existing CI but creates...
Is there a way to detect when discovery is encountering new SNMP SYSID OIDs?I ask because if the SYSID OIDs are not setup discovery will try and use either the Router or Switch patterns. This may get a device in to the CMDB but under the wrong class...
Hi, Our server team would like to create reports based on users in local admin groups on servers. Is there an OOB way to discover users in local admin groups on servers? I found an article that describes how to do it but it is from 2015. https://www....
Hello All, Is there a system property or other setting to set all dynamic service levels to the same? I know you can select the number of levels in the csdm wizard but is there somewhere to set the levels for all maps currently created? Or would I ha...
Hi Everyone we have around 910 service accounts(projects) and 40 data centers in GCP environment. During GCP Discovery, ServiceNow end up creating Availability Zones(915323), cloud Disk Types(481140), Google Datacenters(35510). Data in these tables l...
Hi, I am looking for a recommendation on MID Server Threads and its relationship between Discovery and Event Management. Please can anyone suggest any recommendation how threads and discovery hosts or event management sources are related and if a...
I know how to create direct links to an incident or a request item using the URL navigation format:https://xxx.service-now.com/nav_to.do?uri=incident.do?sysparm_query=number=INCXXXX for incidentshttps://xxx.service-now.com/nav_to.do?uri=sc_req_item.d...
Hello everybody, I would like to know where I can check the license of the service where I am operating, even without having admin privileges. is it possible? in the forum I saw that you can check it by input https://YOURINSTANCE.service-now.com/nav_...
Hello, We have a requirement to discover DMZ servers. Do we need a special MID server for this? Also, do we need any specific type of Credentials to be added? lastly, what will be its parent class after Discovery is successful?
We are looking to discover container registry, repository, Tags and image id in Azure .Currently there is a pattern (Docker Engine ) which fetch this information ,we are able to pull some information but not whole data ..this is being collected by V...
I am trying to discover Checkpoint firewall, but the Firewall classifier does not collect much data, missing Serial Number for example. Specifically this device: CheckPoint 23800https://www.checkpoint.com/downloads/products/23800-security-gateway-dat...
Hello Community, We are facing a problem in which we have been struggling for the past few weeks. Hope you can help us because this is having a critical impact on our instance. We have configured different SNMP Trap Collectors that are continuously s...
Does ServiceMapping shows connection between VM & Corresponding ESXi server?
Hello Team,Recently I configured the Service Graph Connector for AWS [Version 1.5], I have observed the below Issue.Problem Statement:The Graph Connector for AWS fetches the data via IntegrationHUB ETL in which for server table [cmdb_ci_server] the d...