Hi, inside the additional_info field in an alert we have information like this coming with the event: {"source_link" : "http://link.to-the-source-monitoring-system.com?id=12345"} Now we want to use this link in an alert management rule "Open Source L...
For those of you running Event Management and/or Operational Intelligence. How are you keeping all the MID servers from getting restarted when ServiceNow performs a patch or instance upgrade. We have tried several of the KBs limiting the downloads t...
Hello Everyone,While configuring the SOW, I got an error for the problem task record view. because the back-end name of the table was changed into (u_problem_task). so the configurations were doesn't show the record. Can anyone please help on this, w...
Hi All, I came across the saying ILO the other day. I have tried looking for this is Documents and no results, wondering whether any one would be able to provide with a link for this please or any YouTube videos if there's any Thank you
Authors: @JFro and @Camila Godoy IntroductionIn this post, we will describe how we designed and developed an integration to automate our ServiceNow discovery using an IP Management tool. We can often agree that discovery:Can be Complicated to manage...
Azure resource inventory pattern unable to discover traffic manager profiles does anyone have this implemented? I have used https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1273422 KB article however this seems to for OLDer ve...
Hi All, On the SGC for Infoblox, we are facing below issues while loading records,1. IP Pool data source is working fine2. IP Address data source is giving error message as "Unable to make Infoblox API call". In outbound logs it is showing as 502 err...
Hi Experts,Our discovery schedules runs during off-business hours i.e. mid night onwards till early morning.Whenever a new Server CI is configured in the infrastructure by Infra teams (Wintel or Linux) and if a Vulnerability check runs on that server...
Hello, As part of SCCM integration, if a CI is deleted in SCCM the related CI in servicenow is not desactived, is there any way to allow this without changing the transform maps ? Thank you
I want to know if there is a way create a report on templates in SNOW. We have several Incident/Request templates published for ITIL users. I want to create a report that shows template usage by any ITIL user.
We have a service that shows red on the Service Dashboard in workspace. At one time there were a couple of open alerts that made it turn red. The alerts cleared but the service still shows red. There are currently no open alerts in the alerts table. ...
Hello teamA customer is trying to create new service of type "Web Application" and asking us the impact of (not/correctly/wrongly) filling the field "Host Name"... on the service mapping? I is just a label, or will it have an impact. Seems he hopes t...
Hi All, We have recently configured Azure cloud discovery in our instance to discover the load balancers and the servers being managed by it. Auto discovery is pulling in all the cloud components and creating relationships among CIs as designed excep...
Mid web service listener is struck starting stage. Normally it should be 'started'stagewhat could be the reason
Hi,I are having problems cannot upgrade new version for Mid Server and status of Mid Server is Down.I cheked logs of Mid Server and recevied error message as below.I also tried ping to instance => OkIn addition, I tried test connect to instance via p...
