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Resolved! Terraform Cloud - Unable to discover GitLab VCS Repos/Branches

Hi all, I've spun up a dev instance to test CPG and Terraform Cloud and I'm quite new to SNow, so far I've successfully discovered the Terraform Cloud provider and can view my Workspaces and connected VCS. The issue I'm having is when I go into the G...

Solarwind Integration

Hello All, I need to integrate with SolarWinds. I am not using Discovery module and There is no plan for now to use Discovery. As i can see for Service graph connector Plugin 'Discovery ' is prerequisite. I am currently using Flexera to import other ...

_bhishek by Tera Guru
  • 2510 Views
  • 5 replies
  • 6 helpfuls

Resolved! Service Mapping and Kubernetes - Patterns

Dear Experts, I am new to Service Mapping and trying to learn more and know if the existing pattern of kubernetes cluster and other relative components discovery can be use for top-down (Service Mapping) discovery. We have some apps wherein the appli...

Sushil14 by Tera Contributor
  • 3403 Views
  • 9 replies
  • 4 helpfuls

Regex in event rule not working

I am trying to write a event rule. I need to filter it on the basis of event description. If the description dose not contain IP address then this rule should execute.  Regex is : .*^(?!.*\b(?:\d{1,3}\.){3}\d{1,3}\b).* I validated this on https://reg...

pratiksha5 by Mega Sage
  • 832 Views
  • 10 replies
  • 0 helpfuls

Grouping of Alerts based on CI,

Hi, The Alert Grouping in the Production instance only occurs based on the "Configuration Item Class". if the Alerts generated in 10 min (600)  are from the same "Configuration Item Class" they are grouped together. Now we want to group the Alerts co...

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Sravani36 by Tera Expert
  • 1287 Views
  • 2 replies
  • 0 helpfuls

Resolved! NullPointerException in the Flow Designer (Data Stream Action)

Hello. I am building an application to import the relationships between computers and software packages from a third-party application. I am using the flow designer (data stream action) to do it, but I am having some issues. When I test the data stre...

nachosg7 by Giga Contributor
  • 1990 Views
  • 3 replies
  • 1 helpfuls

Resolved! AWS S3 Bucket CI item in ServiceNow CMDB

We are looking at storing AWS S3 bucket information in our CMDB and wanted to see if anyone had experience with mapping this item.  The two approaches that have been discussed so far. 1.) Create a Configuration Item just for the S3 bucket, and store ...

Make CI status to Absent

Hi All, We are working on discovery issues and we need to know is there a way to mark the status of CI to Absent when the server is not pingable or active for 10 days in CMDB. Please help if there is a way to achieve this through script or any custom...

Discoverable fields for Each Class?

Is there a single page of documentation on what fields are discoverable for each class in ServiceNow without having to search each class individually on the documentation site? Or is there a way to query or produce a report within ServiceNow that wou...

Milton3 by Tera Contributor
  • 1089 Views
  • 1 replies
  • 0 helpfuls

Database View Syntax for where clause

I want to filter a database view so that the output is only certain values in the view.   For example, on the task table, I want task to be of certain task type or certain states (tsk_sys_class_name = 'sc_request' AND tsk_state = '1') but nothing I d...

dlrich by Kilo Contributor
  • 32751 Views
  • 10 replies
  • 8 helpfuls

Resolved! Including Saas/PaaS applications in a Service Map

Hi all, Disclaimer: I am new to service mapping and we're just getting started on our service mapping project.  We, like many companies, have moved a lot of our applications/services to Paas/Saas providers, such as SAP HEC and ServiceNow. We know we ...

SusanWinKY by Kilo Sage
  • 1983 Views
  • 2 replies
  • 1 helpfuls

Resolved! Disable Staleness for Vmware Instances

We do not want to include VMWare Instances in cmdb_ci_vmware_instance to effect our Staleness record. However, every time I try to modify it in CMDB CI Class Manager it gives this warning and does not change the health score."Discovery marks VMware v...

Nathan Okh by Mega Sage
  • 1447 Views
  • 3 replies
  • 2 helpfuls