If an associate incidents gets put into resolved, the alert gets closed, I want to add to that logic, and if the incident gets canceled I want to also close the alert. In the documentation below: it says that happens inside scheduled job "Event Man...
Hi All We've been working with our Network teams and they've provided feedback on the Switch Forwarding Rules created during discovery. Basically they're not required and agreed its just creating extra clutter in our CMDB. I've followed this KB https...
Hello Experts, We have been facing this issue for some time where discovery schedules are getting stuck in active state for a while and eventually get cancelled, found that in sys_trigger table ready state ASYNC:Discovery sensors count increase whene...
Is it possible to discover Azure App Registrations, and specifically obtain secret expiry dates?We have an issue with app registration secrets expiring and was wondering whether there is a way to discover and manage that type of information - ideally...
Hi experts,I am working on PDI version Tokyo. In the current version, "priority" attribute is added into the reconciliation rule. The data source precedences has been hidden in the navigator. However, it can still be found by typing [cmdb_datasource_...
Hi Experts, How Location table info updates the location field in Computer CI form - Need how background works. Could you please help. Thank you Prabhu
Hi, We have a requirement to use the Agent Client Collector for Visibility, to discover some VMs in the cloud. We are looking at using the mass deployment option instead of installing the agents in each VM manually. If anybody here has done a similar...
Hello all,I have requirement where I need to verify if the user who logs into the computer/laptop is same as the user who is assigned to that respective laptop through servicenow discovery. Also I need to monitor that users login time, logout time an...
Hi All, When an event is triggered by the monitoring tool, and If they are directly using our event table APIs, how to check the payload of it? because some test event has been triggered but all the values are showing blank in the event, so has to ch...
Hi,Does anyone know if it is possible to generate realtime results on Service Availability records instead of waiting for the daily system job to run? -phil
What authentication methods are available using the MID Server to make an outbound rest call to Ansible? We need to use the Mid Server to resolve the local DNS. It does work with the Basic Authentication, but we would like something more secure, for ...
Windows discovery fails with error: Pre-sensor script "OSs - Pre Sensor" failed due to: TypeError: Cannot convert null to an object.It is failing at step pre payload processing scripts. What could be the cause? Log message:"message" : Pre-sensor scri...
I am reviewing the documentation for ITOM licensing, and I need clarification on the different information presented in the documentation. I have seen different documentation updated within a week of each other with conflicting info, so that is why ...
Setting up the Okta Spoke. Running into the issue where I need to retrieve the users from an Okta group but unable to. How do you retrieve the users from an Okta group using the Okta spoke? Thanks!
Hello All, I need help to get the PDF ebook of event managment. if anyone have kindly share here. I tried to find on now learning portal but unable to get it. Regards,**bleep**al Hale