Discover storage device via snmp protocol
Hello Everyone, We want discover storage device but client having challenges to configured SMI credential. Can we discover storage device via SNMP protocol. Any document or reference link.Thank you..!
Forum Posts
Using JEA - Just Enough Administration for Discovery
Hello team, We are trying to discover Windows servers in restricted security zone into ServiceNow CMDB.We have been trying to setup JEA along with Windows team but without luck so far.We have followed all the prerequisite documents and tested this us...
Resolved! Application vs Business Application vs Software Package vs Software Instance
Hi, I am trying to understand the difference between these different CI classes - Application (cmdb_ci_appl), Business Application (cmdb_ci_business_app), Software Package (cmdb_ci_spkg), Software Instance (cmdb_software_instance) and what kind of ...
Resolved! How to find existing SNMP Community string from a CI
I am looking to find out how you can find the SNMP Community string from an existing CI record in CMDB.I have an existing IP Switch for example but having trouble finding the SNMP community string which has been added.
Resolved! Running some Sudo commands in Linux pattern returns error 127
Hi ServiceNow friends, We recently noticed that we can't run Sudo -l from the command prompt in Linux or any Linux related patterns. I get this error: Execution of command sudo -l on host xx.xx.xx.xx failed with status 127. bash: -l: command not fou...
Resolved! CMDB hierarchy in script
I want to populate CMDB hierarchy for example if cmdb_ci_computer is the CI Class Row, then the end of the row should look something like this cmdb: cmdb_ci : cmdb_ci_hardware: cmdb_ci_computer basically want to populate hierarchy of CI class
Discovery of WORKGROUP Windows 2008 Servers
Hello, I'm looking for some assistance as we are having issues discovering Windows 2008 servers that aren't bound to a AD domain. We've ensured the following prerequisites have been met but we are unable to either get a successful reply via a WMIC co...
How to sync pattern to mid server
on Mid server home page we can see that pattern sync to mid server can any one explain what are steps need to take to sync pattern to mid server and how to process with that
Google Cloud Platform (GCP) asset inventory discovery is not discovering all projects
Hi AllWe have GCP cloud discovery up and running in our PROD instance and there are quite a good number of classes which are not discovered part of this cloud discovery.Product team has suggested us to implement GCP asset inventory discovery which wi...
How to remove demo data from customer instance ?
I want to remove demo data from all tables in the instance, is there any way to delete at a time or I have to run background script to delete on each table (than what is the filter) ?
VMware AVI load balancer service - no IP address or Port
Is anyone successfully discovering Load Balancer Services, IP address and Ports from VMware AVI? We are struggling with our discovery of our new VMware AVI load balancers.We are on Utah.We have looked at SN product documentation: Avi Vantage load bal...
"MSSql DB On Windows" Pattern not launching
Hello, For a windows server, I found the pattern - "MSSql DB On Windows" is not even triggering/launching whereas other necessary patterns are launching as expected (PFA the screenshot). What could be the possible reasons/conditions? Any insights on ...
Event Alerts for Service Maps
I would like to configure event alerts for my Service Maps. That is whenever a CI is modified which is part of an existing Service Map an event alert should be triggered to ITOM team so they can start looking into it fix it. Any documentation on exi...
Resolved! Record in email notification should redirect to portal
Hi Team, I have created an email notification on task_sla table, In the body,I want to have an incident number and when user clicks on it ,it should redirect to the service portal record. How can we achieve this. Thanks, Karan
Does servicenow maintains End of Life, End of Support and End of Extended support dates for (Host, OS, SI, Storage Device, Virtual Machine) in CMDB
Hello, I am trying to search in ServiceNow documentation for to figure out how ServiceNow is storing the End of Life, End of Support and End of Extended support dates for Host, OS, SI, Storage Device, Virtual Machine (Support Details) in CMDB. So far...
