Hello, We have remarked for some discovered CIs (Softwares) that they are linked to newly-created manufacturers with incorrect names.More precisely, Discovery is creating new records in the company table with the "manufacturer" field set to true and...
How to add adhoc approvals for OOB Change Request and also How approvals are generated when I click on request approval UI Action?
I have used task_ci table as a source table to create a report.Now I need sys id of Business application(CI) to be reflected in my report.I have tried adding sys_id to list elements of Business application table using system UI. But when i tried doin...
Hi Everyone, I have created a script to not allow the Actual Start Date for a Change Request to be populated before the approval date. The script below does that but also doesn’t allow for the Actual Start Date to be the same day as the approval date...
Hi All, I am installing the ACC in a windows machine using the single line command. I have given two mid servers url in the command.Command - msiexec /i <msi_file_path> /quiet /qn /norestart ACC_API_KEY=*********** ACC_MID="wss://10.10.10.1:8080/ws/e...
When we run the discovery probe, the viptela routers all return with CI's missing their serial numbers. We know they exist but is there a specific Serial number "type" we should use in the probe? Or has anyone figured out how to have them automatica...
Hello, Need to get sys_id of a server from server name. I am using below script it is not working. var tableGr = new GlideRecord('cmdb_ci_computer');tableGr.addQuery('name', 'LAPTOP-AFB9NR12');tableGr.query();var sysId = tableGr.sys_id;gs.print(sysI...
In ServiceNow, i'm aware i can send outbound REST request via a MID Server to resources within my local network. Is it possible to receive REST messages from local resources to my mid server, rather than pointing the endpoint directly to the instance...
Hi All, We have a requirement to ensure that when our Service Graph Connectors SCCM & JAMF run to have them only pull in the pertaining data to software and for them to not create any net new computers on the cmdb_computer table. They are looking to ...
We have activated Azure Discovery in our company. We are trying to understand the OOTB behaviour for when an Azure virtual machine is being discovered.When an azure virtual machine is detected, will ServiceNow Create a new CI under the Azure Virtua...
Hi community!I implemented the Azure Service Graph connector and also we are using the 'Delta' functionality, so the data sources will use the last run datetime.If this ServiceGraph discovers an Azure Device it will be created in ServiceNow with the ...
Hello, When a record is updated or inserted in the Software table by Discovery, I need to prevent the update of a specific field based on a certain condition on its value. I think that by creating a reconciliation rule on the table of software, I can...
Hello , I am trying to create a flow that can automatically run discovery schedule when request a Catalog item.Does anyone know how to use flow designer to do this and Could you please help me if you have any idea or document?Thank youBest Regards,Ch...
Can anyone help me how I can achieve this or share the script if you anyone has implemented it ? I'm new to Discovery and still learning. Thank you in advance, Requirement: I would also like to explore ways to automate running a quick discovery, so ...
We have encountered an issue with the Agent Client Collector (ACC) tool not retrieving specific information from a Linux server and updating it in the ServiceNow CMDB. We followed the installation steps as outlined in the documentation.The missing in...
