Docs for Service Mapping.
Hi Can anyone share the docs for service mapping. like basic steps to do service mapping for top down and horizontal
Forum Posts
Resolved! How can I filter incoming email to only add the latest comment to an Incident?
Hi, I've noticed that when an Incident is updated via email, the activity feed quickly becomes very clogged and hard to read - when customers reply via email, the comment that is added contains the entire body of the email that they are replying to....
Resolved! Updating assignment groups based on events for new incidents
There is an existing assignment rule for incident table which defaults the assignment group say “ SN_Support_ABC” whenever an incident is created.Now we are setting up event collection from email and configured Event & Alert rules with subflow for cr...
Resolved! Unable to select Table in Certification schedule - Data certificate
Hi All, We activated Data certificate plugin. When trying to select the table in Certification schedule it appears grayed out and we are unable to select it. Grayed part seemed to be fine as that i how it appears in docs. But however we are not able ...
SCCM subscription license
Hi All Do we need any license for SCCM integration? Kindly suggest. Regards Ann
Resolved! ITOM Licenseable CI Count Increase
In the last few months, we have begun to transition our persistent VDI's to Azure. This appears to have caused a rise in the number of servers that are counted in the ITOM License count by around 800. In my review, it appears to me that when our VDI...
Running powershell to connect to Office 365
Hello,I want to use powershell to manage some Office 365 items. the powershell is being run on the local MID server. To connect to Office 365 (after pre req PS Cmdlet installs completed) The first thing you have tio do is run the Connect-MsolServ...
Payload no relations defined for dependent class
Hi All,we have recently setup discovery and while discovering we are getting the below error.I don't know how to represent the missing dependency mentioned in the error response. I am relatively new to discovery and any pointers regarding this would ...
Retired ESX server will be changed to "Installed" by servicenow discovery
Hi We have a ESX server, it is changed to "retired" via customer request. However, it is changed to "Installed" after the discovery. Could anyone know where is the code that changes the ESX server's status back to "Installed". I did a test that if th...
Tag-Based vs. Service Mapping
Is there a table that list out the Pros & Cons and Benefits of using Tag-Based mapping vs. Top Down Service Mapping? I know Tag-Based Service Mapping is used to map Cloud applications but we could technically map on-prem applications as well if we se...
Problem Discovering Cisco Nexus Switch - missing Network Adapters
Hi All, We are having issues with Cisco Nexus switches discovering the Network Adapters. We are using OOTB Network Switch pattern using the ipAdEntAddr oid 1.3.6.1.2.1.4.20.1.1 However this is incorrectly returning the wrong IP Address value hence "G...
CMDB CI Relationship types
HiCan anyone here help me identifying the relationship between CMD CI relationship. With examplesThanks in AdvanceMounika
Host lacking an application running on port 0
Hi! We're attempting to map one of our services and I'm getting the following error. Failed to identify CI due to the host 10.x.x.x lacking an application running on port 0. Make sure that the application is running and run quick discovery on the hos...
Resolved! Why my show/hide related list scripts are not working?
I have created a couple of scripts to hide/show the related lists.It is not working and creating errors.function onLoad() { document.getElementById('incident_wrapper').style.display = 'none';}I even tried using getSections() and hideRelatedList() met...
Agent client collector - test check on check definition
HI All, I have tried to create a custom check definition for the Agent Client Collector. Iam getting error while testing the Test check it is throwing error Check failed to run. Response code: 3 check command denied by the agent allow list Could you ...