Hold/Wait time for the Alert creation
Hi, I have scenario, " Hold the alert creation for Type=x for 600 seconds, if another event comes within 600 seconds (10 minutes) the timer should restarts." Please guide me how to achieve this. Thanks, Guru
Forum Posts
Resolved! How ServiceNow Discovery uses sys_object_source
Hi, Noticed that in our environment we have more than 50 million records on the sys_object_table. I understand how SCCM uses the table but it is not clear how ServiceNow discovery uses it. While SCCM uses the ID field as a key to find the target CI, ...
Best practice for setting up Connection & Credential Aliases
Good day experts, Does anyone have a documentation on the best practice for setting up Credential aliases? I have seen this document in the doc site and have followed the instruction.https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/...
External Credential Test and Discovery fails.
We have setup External Credentials to use CyberArk.There are multiple credentials in the Safe for different IP addresses (target hosts), so this particular Credential is set in our instance with the "Credential ID" blank.As per the CyberArk integrati...
Resolved! Is anyone using Agent Client Collector for Mac os?
It appears that the Software Installed Policy collects installed data for all the devices except Windows devices. However, it appears there are only policies for Linux and Windows. It would seem an additional policy would be needed to pull informatio...
Table name of - Probable root causes
Hi,In the Alert table, we are able to find Probable root causes in the related links.I would like to know in which table this Probable root cause lies. A screen shot is attached for reference. Thanks in advance.
Resolved! Duplicate Azure Regions in Logical Datacenters [cmdb_ci_logical_datacenter]
We have checked the table Logical Datacenters [cmdb_ci_logical_datacenter] and found out that it contains same Azure Region records 68 times. Is this by design?
If we disable L3 mapping in Discovery, will sa_network_paths still get populated by Service Mapping
We are currently running Discovery with glide.discovery.L3_mapping = true.And this in turn is creating a high volume of IP Connection::IP Connection relationships.Which in turn brings in lots of Impacted Services to our Changes when we Refresh Impact...
Resolved! MID Server & Firewall requirements
Hi All, What is the best approach to install MID in the client network. Is it behind the firewall or outside the firewall? If there is a firewall between MID server and target host, what ports should be open for Discovery?
Not able to fetch Custom Attributes from Solarwinds Graphconnector
I am integrating Solarwinds to ServiceNow (CMDB), using Flow Action to fetch Custom Attributes and use them in the script. I am using nodes for this - example code - Nodes.CustomProperties.AttributeName Kindly help me out if here if there is anything...
Resolved! Is it possible to get Windows Edition Version via Discovery or SCCM integration?
Hi,Is it possible to get Windows Edition Version via Discovery or SCCM integration? By Version m referring to what's showing in below image for Version field. We do have discovery running plus Service Graph connector is also in place... Currently i d...
Resolved! External Credential Storage
Why in my personal instance(Tokyo version), I can't retrieve plugin External Credential Storage. Thanks in advance.
Resolved! ServiceNow Event integration with Nagios and Dynatrace
Hello Experts, We have to integrate ServiceNow with Nagios and Dynatrace (Event integration)Please let me know if anyone has done using the OOTB connectors. Does it need any MID server ?Any document would help. I have already gone through the configu...
Source Code information in CMDB
Hello Experts,We are working on CMDB Revamp and coming across this question:"Can we store source code filenames in the CMDB? We store source code in GitLab and manage conflicts in GitLab daily. Storing this data in CMDB and relate it to change reques...
How to discover applications on Z/OS Mainframes?
Our customer is using ITOM agent-less discovery. They have Mainframes that they want to discover. They are able to discover the Z/OS information and this only provides Name, OS and OS Version, Manufacturer and Serial Number as documented in the prod...
