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Discover IP Camera and Voice Equipment Configuration Items

Hi,Can someone guide me through on how to discover IP Camera and Voice Equipment classes using ServiceNow Discovery?Are there any other methods available apart from ServiceNow Discovery? Request for guidance here and any document to understand and le...

Why is this SNMP classify failing?

Expecting my NEW classifier (priority 9) for RUBRIK (storage) devices to trigger on finding the value "rubrik" in sysdescr but it does not. Discovery keeps classifying these devices as appliance as I have an SNMP classifier (priority 999) that trigge...

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yandewulf by Tera Contributor
  • 2871 Views
  • 9 replies
  • 2 helpfuls

PRB1349444 - SNMP OID 1.3.6.1.4.1.8072.3.2 issue

We removed the OID as per PRB1349444 . Now there are few devices which have stopped discovering in ServiceNow post we removed the OID: 1.3.6.1.4.1.8072.3.2 Has anyone faced this before , and what was your way out for this.   Regards, Hanumant

ADM Enhanced for Discovery

I am having an issue with ADM Enhanced probe for discovery working for windows servers on San Diego. When I run a discovery against  my server 10.141.245.200.I notice the input for ADM Enhanced probe, theres no TCP connection info for this connection...

Quan Nguyen by Tera Contributor
  • 1703 Views
  • 2 replies
  • 0 helpfuls

Resolved! Service Graph Connector for Intune 401 error

Hi, I have tried to set up the Service Graph Connector for Intune. The Intune admin set up the application in Intune with Application Permissions and DeviceManagementManagedDevices.Read.All.   I added the Client ID, Client Secret and Token ID (URL) i...

jw9 by Tera Contributor
  • 4892 Views
  • 8 replies
  • 2 helpfuls

Resolved! Bulk record deletion from Computer table

System Data management option is not available in our instance. is this required additional role or plugin? 

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Community Alums by Community Alums  
  • 1189 Views
  • 7 replies
  • 1 helpfuls

Importing data to MID from SFTP

Hi, I am trying to import a .txt file from an external SFTP server onto a MID server. Using the SFTP step 'Copy File' I have managed to access the file in the external environment but cannot get the data onto the target MID. (The step does say it is ...

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Resolved! Servicenow AWS Integration for Cloud Discovery

Hello Servicenow Community,  I am trying to integrate ServiceNow with AWS for cloud discovery.I set up a mid server on AWS and have an account ID of a sandbox account. Do I need both management and member accounts to discover the resources? What shou...

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Warranty expiration details update from cmdb

Hi Team, We have a requirement that need to auto populate " warranty expiration" field in the cmdb table   is this possible to get the value from discovery ? how we can achieve this

sukran by Mega Sage
  • 2838 Views
  • 6 replies
  • 3 helpfuls

Resolved! SCCM Integration error while testing the connection

Hello all, I am trying to integrate SCCM Integration (using Integrated authentication). But after configuring all the setup when i am clicking on Test Load 20 records. I am getting below error Has anyone faced this issue before. Can anyone please let...

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Pranita2 by Kilo Guru
  • 1343 Views
  • 2 replies
  • 1 helpfuls

Resolved! Pattern Errors When Running Azure Cloud Discovery

Hi,  I'm seeing multiple errors in some of the Azure patterns, e.g. Azure - Host (LP), Azure Application Gateway HD, Azure Functions, all returning the same or very similar errors. Each pattern returns, in the pattern logs: Exception occurred while e...

Mike I2 by Giga Guru
  • 2523 Views
  • 6 replies
  • 3 helpfuls

Resolved! "Synchronize with MID Servers" made a discovery OOB pattern unusable

Hi all, first of all thank you for opening the post. I was working on a feature for Linux Server OOB pattern (DEV instance) in order to add a customized step for OVM Virtual Machines discovery, which is not implemented in the default OOB pattern.So I...

Au_an by Tera Expert
  • 2060 Views
  • 6 replies
  • 2 helpfuls

Discovery Errors - Payload Processing / Check Output

Hi Everyone, We have been starting to look at Discovery and while it's found a lot of our gear, there are a few things that have some errors I can't seem to troubleshoot easily. Here's an example during discovery of a switch: Similar things are happ...

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