We are having trouble in our Discovery deployment, where Cisco switches are not identifying with the specific Model Number but instead only pulling the Series number. For example: Discovery is reading the device as a Cisco Catalyst 29xxStack with a...
How to stop discovery from updating the retired CI's. The operation team created a new machine with the same name. Now discovery is updating the retired CI not the new one.
We are trying to discover Firewalls using SSH credentials and create them Firewall CIs. once they are successfully discovered, we would like to use SNMP credentils to do some SNMP walk during exploration phase. Is it possible to use both type of cred...
When you enter a managment IP address for a load balancer, where does that information get stored, what table/field?
Hello!We have a client requirement where we were asked to create a report for Vulnerability Items(VRM-Vulnerability response management).The conditions are as follows:1. As a form user, I need a report showing the identified vulnerable item (CI) and...
from where can we get the list of activated plugins in the PROD instance with expiry details.
Hi All,I have a from on table u_cssc. whatever attachment is added in cssc record, that should be copied in incidents which are in related list of that record.How can we achive this.
Hi all, Can anybody help me to set up discovery for EMC Data Domain? What credentials should we require to configure? I cannot find the documentation for this. Already went through the below article. Any help and suggestions will be appreciated. htt...
Hello, I'm currently working with a custom scoped application and have been asked to have newly created records for this application be contained within the custom scope (they currently default to the global scope). Does anyone know how to do this pl...
Hi All, We are trying to integrate sccm with Servicenow using service graph connector but recieving below error. Telnet is working fine from mid server to SCCM DB host. The TCP/IP connection to the host SCCMhost port 1433 has failed. Error: "null. Ve...
Hello team, As part of the Event Management module, we know that ServiceNow can be integrated with many systems where it collects events using collector definitions - and one of these systems is Zabbix. This is documented in this URL:https://docs.ser...
Hi all, We already had several data sources importing into our CMDB. We have recently now got ServiceNow discovery also discovering CIs. For some CI's we have SNOW integration creating the CIs so the discovery source is SnowSoftware. These have sin...
Hi All, I am new to the Asset CI relationship and Asset management Module. I am trying to learn about the Form Factor and Chassis type behaviour. We have a data source that gives single values in Form factor like - L,D,V,1,N. Sometimes Chassis type i...
Hey team, I was talking to my manager and we talked about the role of the MID Server.He said that technically, for cloud environments, if there are API's that can fetch info for us, we wouldn't need a MID Server.I disagreed, saying that the MID Serve...
Hello all,I'm on San Diego, using a scheduled job script to pull data into the CMDB from a third party source. Once I pull the data and format a JSON object to hand to it, I am using a call to SNC.IdentificationEngineScriptableApi.createOrUpdateCIEnh...
