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Event Management - Zabbix Connector Definition script

Hello team, As part of the Event Management module, we know that ServiceNow can be integrated with many systems where it collects events using collector definitions - and one of these systems is Zabbix. This is documented in this URL:https://docs.ser...

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Mazin by Tera Contributor
  • 896 Views
  • 1 replies
  • 0 helpfuls

Discovery Source when multiple sources apply to a CI

Hi all, We already had several data sources importing into our CMDB.  We have recently now got ServiceNow discovery also discovering CIs. For some CI's we have SNOW integration creating the CIs so the discovery source is SnowSoftware.  These have sin...

Sam Ogden by Tera Guru
  • 1956 Views
  • 4 replies
  • 0 helpfuls

Resolved! Asset Management - Form Factor & Chassis Type Relationship

Hi All, I am new to the Asset CI relationship and Asset management Module. I am trying to learn about the Form Factor and Chassis type behaviour. We have a data source that gives single values in Form factor like - L,D,V,1,N. Sometimes Chassis type i...

charanya by Tera Contributor
  • 2768 Views
  • 3 replies
  • 1 helpfuls

Resolved! Discovery without MID Server

Hey team, I was talking to my manager and we talked about the role of the MID Server.He said that technically, for cloud environments, if there are API's that can fetch info for us, we wouldn't need a MID Server.I disagreed, saying that the MID Serve...

Fares K by Kilo Expert
  • 3414 Views
  • 6 replies
  • 3 helpfuls

Resolved! SD-WAN discovery

Is it possible to discover Cisco SD-WAN using ServiceNow Discovery. Note - It supports SNMP, tested the credentials also which is working.  

Suggy by Giga Sage
  • 4498 Views
  • 7 replies
  • 1 helpfuls

input variable password is not password2 type

Hi Every one,Im working automation for password rest in AD.for this im using active directory reset AD user paassword activity from orchestration.i have created the work flow, created password input variable of type password 2 .  But while testing im...

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Harikrishna3 by Tera Contributor
  • 1506 Views
  • 6 replies
  • 0 helpfuls

Resolved! Business rule to stop discovery updating operational status

Hi Experts, I have a requirement to create a Business rule to stop api discovery updating the operational status of the mssql instances if the status is non-operational/Retired. Please provide me guidance on how to achieve this?Background:When Rubrik...

Doraemon by Tera Contributor
  • 1042 Views
  • 4 replies
  • 0 helpfuls

Hardware model number

Hi All, Had a quick question, using discovery can we populate the HW model number field in Hw models.? if yes can you please provide some examples..? Because we are not getting models numbers populated on most of them, but this is required for HAM mo...

Chintu1 by Giga Contributor
  • 2109 Views
  • 2 replies
  • 3 helpfuls

DB Instances vs Databases vs DB Catalogs

Can someone please help me to understand how these are interconnected? (DB Instances vs Databases vs DB Catalogs) cmdb_ci_db_mssql_catalog going to replace by/replaced by cmdb_ci_db_mssql_database, any reference links to understand it better?

how to find subnet for a list of ip address

hello experts,I have a a list of ip address for example from 172.102.60.70 to 172.102.60.95. we have to do a location based discovery.Can any1 tell me how to find the subnet for these list of IP's or what is the procedure to do that. 

Deepika54 by Tera Contributor
  • 2084 Views
  • 3 replies
  • 2 helpfuls