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Resolved! Found duplicate records in lookup table [cmdb_serial_number] using fields [serial_number,serial_number_type] and reference field [cmdb_ci],Too many other errors,Abandoning processing payload item '{"className":"cmdb_ci_ip_address","values":{"discover

Hello All,  I have a query, during a discovery of a IP switch (Cisco Controller) I faced a CI Identification error. The error is defined as follows, can someone please help on this urgently?  I am using the OOTB Network switch pattern for the same. T...

Shantanu1 by • Tera Guru
  • 1848 Views
  • 2 replies
  • 0 helpfuls

Serial Number getting changed via discovery

Hey, Serial number for VM server initially gets appropriately populated but, Mid Server again changes it to other some value. For eg.: value 1" abc value 2: xyz Mid server initially populates the server with abc value but instantly populates it to va...

Sanil by • Kilo Contributor
  • 1074 Views
  • 1 replies
  • 0 helpfuls

How to make MID server failover

Hello Team,   I have a question regarding failover cluster configuration for MID server. The customer is using external data sources(JDBC connection) with the MID server.   Per product document, For performance and reliability reasons, these data so...

Jae1 by • Giga Contributor
  • 1954 Views
  • 3 replies
  • 3 helpfuls

Transform Script Needed for empty source

Hi ,   I need a Transform script to ignore the empty data from the source file.   We are importing few data to Linux Server through excel sheet. We are seeing some blank record getting inserted every time. When i check the source staging table . I do...

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Saib1 by • Tera Guru
  • 910 Views
  • 4 replies
  • 0 helpfuls

Resolved! Help classifying F5 BIG-IP Load Balancer

Hello.  I searched and failed to find an answer as to why Discovery fails to classify these load balancers.  I did find the link below and followed what the OP said worked but Discovery still fails to classify.  Can someone help please?

Josh Smith by • Giga Contributor
  • 2344 Views
  • 3 replies
  • 1 helpfuls

Concurrent import sets

Hi, How do we use concurrent import set with the existing Inbound webservice table, The data we are receiving it from third party application via ecc queue and inserting in import set staging table. Can we use the concurrent import set table.   Thank...

Hari24 by • Tera Contributor
  • 2498 Views
  • 4 replies
  • 0 helpfuls

Which table to be used to add Storage devices manually

Hello all, I want to manually add Storage device used for Backup and deduplication into ServiceNow. Below are the details which need to be added: Hostname IP Address VM/Physical Mgmt IP Make Serial No Total Disk (GB) Can anyone please let me...

Pranita2 by • Kilo Guru
  • 1816 Views
  • 3 replies
  • 4 helpfuls

Failed to execute discovery command on host

I see this error message when Top Down Discovery is done, but I can't seem to find any information about what is wrong. I can't find the command it's referencing: GetFileNamesByExpression / GET_FILE_NAMES_BY_EXPRESSION So, what's wrong and how do I s...

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Resolved! ServiceNow auto discovery

Hello all, I wish if someone could share the best practice for discovering servers through ServiceNow discovery. We have multiple MID servers deployed in our environment. The service id attached to these mid servers for server scanning is currently g...

Imran Shad by • Mega Expert
  • 2288 Views
  • 6 replies
  • 0 helpfuls

No duplicate CIs in CMDB Dashboard

Hello Experts, We are facing issues with CMDB Dashboards for duplicate CIs. We have around 500+ de-duplication tasks for duplicate CIs records but still, the dashboard shows 0 data for duplicate CIs. This data is being displayed from the cmdb_health...

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Nagios Solarwinds integration with ServiceNow

Hello Everyone, I am trying to understand methods for integration for event management for Nagios and Solarwinds with ServiceNow. Documents are scattered and not at single place. Can anyone provide all the pointers that are required for this integrat...