Hello all, When the computer records are updated by discovery then for some of the computer (cmdb_ci_computer) records, serial number are not properly set. Sometimes serial number is getting captured as baseboard instead of bios/systems/chassis seria...
We are currently using discovery to populate the CMDB. In our company we have a fairly high rate of system life-cycling. Doing some basic testing with trying to set flags to a retired status, I have not been able to get the production instance to fla...
How would you go about creating a report to show a list of all the groups in the system that don't have at least one role assigned? I'm having problems finding which table to draw this from.Thank you!
Dear Expert! DNS lookup failed for host XXXXXXX. Check that the host is accessible by the correct MidServer. Any insight on the above error. Thanks
With the arrival of CMDB Data Manager, it seems like there is an overlap in functionality when it comes to retirement of stale CI's. Staleness tasks and their related workflows can be implemented via CMDB Health Metrics or via CMDB Data Manager. What...
Hi,I want to add a table to the sys_audit table, so we can follow users performing actions on that table.In this KB Procedure1. Log in as administrator2. Navigate to System Definition > Dictionary3. Find the record of the table whose type is 'Collect...
Hello Team, While we are trying to launch launch stack (Terraform code) in ServiceNow, it ends up with " Failed to execute API - Please input value for credential field(s) -UserName, Password. (script_include:TerraformExecutor; line 56)". Note: We h...
Good morning, I have taken the CSDM Fundamentals course on the Now Learning platform but still have a few questions. I know that business services are the common names that users in your organization will call something, such as Email, Salesforce, Se...
Anyone currently using the BeyondTrust Privileged Identity External Credential Storage for Discovery Integration? We have a Quebec instance with the latest MID server and up to date java and we ran into two issues: The javaw command to open the GUI a...
Hi Team, We have created catalog item. In the catalog item we have added the variable. I want to create RITM ticket through inbound action. How it can be configured. Kindly help me on this.
Hi Community, Can you please suggest me the method to pass the basic auth crds dynamically i have list of basic crds on basic auth configuration table eg for basic auth profile name like test, abc xyz I need to pass whenever i am passing the param...
I am working with a customer that has integrated Customer Service Management with Event management. They would like to have the priority set on the CASE form against Alert's Severity. for example, If an alert severity is Major, the priority has to b...
Hello, I am trying to clone a workflow activity definition "Create Task" with all activity variables. I am able to clone the workflow activity Definition without any activity variables using Insert. Is there a way to clone a workflow activity defini...
Hi all, Does anyone discover "SuSE Linux Enterprise Server for Teradata" operating system and OS edition (STND or TDC) using ServiceNow Discovery? Thank you,
Hello, I have created the new standard ticket configuration for the idea and inside that also added the additional details tab under the tab configuration. It displays on the portal but when the idea is submitted from the portal. I also want to show ...
