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Mid Server and Integration

1- When in what circumstances MiD Server should be used for integrations? 2- When can we integrate without Mid Server ? 3- What are the different types of integrations supported under Integration HUB ?

camran by Kilo Expert
  • 2720 Views
  • 2 replies
  • 3 helpfuls

Software installations missing

Hi, I'm seeing missing/not updating any SW installations on windows server. Can i know what is exactly causing this issue.   Note: some times when discovery runs it brings SW installations records, But other day the we will not able to see any record...

Chintu1 by Giga Contributor
  • 996 Views
  • 8 replies
  • 3 helpfuls

Multiple channel use with Agent Chat

Hello, I want multiple channels use with Agent Chat. Start with ITSM and develop the best approach to layering in other chat channels over time. Use out of the box functionality as much as possible and identify where the heaviest lifts may be. This ...

Is it possible to use event management without CMDB in ITOM

Hi, We have an requirement to use event management of ITOM to generate event, and then convert to alert and generate incident in ITSM.Is it possible to just use event management without maintance CMDB. (Since each configuration items will charge sub...

Rich Huang1 by Mega Contributor
  • 1119 Views
  • 3 replies
  • 0 helpfuls

Server's operational status

HelloIs there any documentation regarding how the values Status/State/Operational Status of Virtual Machine Instances interact between them and how they affect the Status/Operational Status of their related server records?I cannot find anything and w...

MID Server for Azure Discovery Question

I am new to discovery and I wanted discover Azure VM and resources for that I need to understand the below  1. How many Azure nodes/resources can a singe MID server can support ? 2. What  firewall ports needs to be opened from the mid server inside t...

Abhishek41 by Tera Contributor
  • 989 Views
  • 1 replies
  • 0 helpfuls

Resolved! Obfuscate encrypted data in outbound REST message via script

I've had a request come across my desk to integrate with a 3rd party tool via REST, but the catch is I need to make rest calls to the target system as part of the form population based on the changes to fields in the form.  This part I have working, ...

Ed41 by Mega Guru
  • 1691 Views
  • 4 replies
  • 0 helpfuls

Unable to view the downstream relationship

Hello All, Could you please help me to understand which roles are needed to view the Business Application Upstream as well as Downstream relationship . In our quality Instance I have noticed although I am an admin still not able to view the Upstream ...

Jha by Kilo Contributor
  • 1026 Views
  • 3 replies
  • 0 helpfuls

what is snow agent

May I know what is snow agent ? Explanation with examples would be appreciated 

Tausif7 by Tera Contributor
  • 15998 Views
  • 3 replies
  • 2 helpfuls

Resolved! Ubuntu Mid Server is stuck in Validating

Dear Community, When setting up MID Server under Ubuntu the configuration get's stuck in the last step: Validation of the MID Server in the ServiceNow instance. I have checked time zones on the ServiceNow instance and the VM hosting the MID Server, b...

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Markus B by Tera Expert
  • 1718 Views
  • 3 replies
  • 4 helpfuls