ITOM RunBook, Best Practices, Optimization TechniquesWe are in the middle of implementing ITOM components. We have had Discovery for a long time but implementing Event Management, Service Mapping, Operator Dashboard, etc. We are looking for: ITOM Run...
Team, We are implementing ITOM (Event Management, Service Mapping, and Operator Dashboard). We know the obvious scenarios that should be tested. We do not know what else should be tested that will not be immediately obvious during implementation but ...
Dear All, Can anyone explain how IRE works during transform maps or does it not. we have altiris intigration which populates cmdb tables by transform map and also servicenow discovery populates it. So we have lot of duplicates. Does transform map in ...
I would like to know difference between Configuration Item fields Status, Operational Status & Hardware Status. Which field gets populated when ? If I have to retire a CI , what is the field that I should consider for updating ? Thanks,Raj
Hello, I have created new UI view but after user impersonation it is showing as null view. Also I have given view name under the module while creating still facing same issue. Thanks, Abhishek Thakur
Is SAM Workspace plugin com.sn_sam_workspace available for Quebec , or do you have to upgrade? Thanks! Carol
Unable to Discover PDB's Error : Execution of command export TNS_ADMIN=/network/admin;export ORACLE_HOME=; echo "select CDB from v\$database;" |"/bin/sqlplus" -s USERNAME/'*****'@SERVERNAME on host 10.xx.xxx.xxx failed with status 127. UNIX team gr...
Hi, How to mention the current data and time for the below one . Below is not working
Hi we recently upgraded our sub-prod instances to Rome from Quebec. I have tried to discover a windows server that was discovered before the upgrade and got the following error: No credential found for type [Windows] Please see my attachment for the...
Hi , I need to update the Used For field value to Environment field . This should be in cmdb_ci_server table. On this table we have different classes . All the classes should also get updated in Environment , when Used For field is Inserted or Updat...
Hey All, If I am planning for a greenfield implementation of ServiceNow and have below in scope: discovery of 500 devices (Windows/Linux/Network/VCenters) > Event management integration with Solarwinds and Nagios Can someone advise on what all temp...
Hi team, I am trying to configure SCOM connector and getting below error while testing the connection. Please help me to resolve. Note: I have mid server user granted with SCOM admin permissions. Connection test failed: SCOM Event connector failed....
Dear people, I'm admin and I can see the Health Tracker and findings, but other colleagues cannot, they cannot see the Health Tracker menu and of course the Findings. Do you know which role needs to be applied?
I need to limit Discovery for one MID-server so that it only uses one Discovery Range Set, but I can't seem to figure it out - or if it's possible. Figure 01 - Discovery Range Set, with 139 IP entries Looking at the MID server I only see the option t...
We are planning to bring the Mobile data to CMDB through Mobile Iron integration. Wanted to understand under which table to we can update this information and also what would be the main attributes we need to consider. Will IMEI number can be consi...
