Hello, expert! I am setting up an operator workspace for use with Event Management. What I would like to do is to add more alert action items as shown in the image below. . I've searched the Docs and the community, but I couldn't find any table that...
I am working on a service map, most of the app involves IIS-SQLDB and that part is mapped. The app teams are telling me there are additional components of the app running on additional Windows servers. These other Windows servers each have 1 running ...
Hello,i checked the docs but i'm still not sure what the difference between the Check definition and a policy is especially in view of the Agent itself and what jobs the agent "schedules".For instance, I have an active policy that runs an "Enhanced D...
When a Data Certification Task is marked Failed, we would like a Data Remediation Task generated to another group to remediate. Does Service Now have any plans to include in future releases or is it there now and I am just missing it?
Discovery is storing some data in description field of CI, we want to store it in correlation ID instead. How can we do it?
Received the following error in my mid server view MIDFilePermEnforcerWhat does it mean?
Hello, I’m working on a Service Mapping project on a cloud service. The service has multiple applications and servers. However, when I click Run Discovery after providing the entry point, nothing is getting mapped out. Only Cloud Web Server is discov...
Customer got a requirement that he just need to store count of headset in CMDB and count should get reduce as it get assigned to employees? how can we achieve this in cmdb without any manual intervention
Hello I'm creating a service map for a website based on WordPress. Obviously, there isn't a pattern for WordPress, and so I'm trying to use traffic + ML to create the map. The Apache web server and the MySQL db server are installed on the same VM in ...
In ServiceNow Rome patch 4 release, during MID Server configuration we could see a new parameter "mid.cloud.provider none" getting added automatically. What is the purpose of this parameter? Searched in ServiceNow Docs but couldn't get any details ...
Looking for some advise. Perhaps the approach we took to tackle this issue may not be the most appropriate and I definitively welcome all recommendations. So here is the scenario: We have a good number of Lenovo Computers in our organization. Whe...
I am importing CI using ImportSet and using an onBefore transform script to call IRE try{ var cmdbUtilIRE = new global.CMDBTransformUtil(); } catch(err){ log.info("Error :"+err); { After executing "TypeError : undefined is not a function" as error. ...
Hi All, I am using onBefore transform script to implement IRE using below code to identify and ignore duplicate CI. (function runTransformScript(source, map, log, target ) { log.info("Status Log ImpSet"); var cmdbUtilIRE = new global.CMDBTransformU...
Hi All, Can customer discover their in-house application on host? Servicenow Software Discovery can discover a list of commercial software. but wondering can Discovery works for any other software/application running on a host? Customer just want...
After converting a business service CI to an Application Service CI, when I go to Service Mapping > Services > Application Services, and then open the form, I do NOT see section to add entry points. Screen shot attached
