Hello , we are onboarding service now into our tech stack , right now in the process of integrating ServiceNow(SN) with our Java application which calls REST api of SN to create new incidents. Need the community help in solving this problem .. the ...
Hi All, I am new at ITOM and I'm getting the error: On process pid: 3884, error: Identification sections in pattern failed: section: Identification for Sharepoint, error: Match step predicate is not matched. I have no clue how to troubleshoot. Any st...
Hi Is that possible to ignore the columns from the excel sheet during load We see the error in the vcgos1.csv file that data is not loading and getting below error. When I see the excel sheet there are 2 fields which is not there in my stagin...
For GCP Cloud Discoveries, can someone tell me if we need to have all Google API's used by Discovery listed in the Cloud Inventory Resource Inclusion List (sa_cloud_inventory_resource_whitelist)? If so, how can we verify that we currently have the c...
Hi,We have 2 accounts to discover Windows Server (the same name one is local and one is domain). Both of our accounts are getting locked and it is failing our discovery. Is there a way where can we check on which server is failing? Checking with the ...
Hi, i need to install a MID Server in my GCP account, to do the discovery of my cloud infrastructure. Did you guys know how works the process of installation in the cloud?
There is an option to mark CI as a boundary when we don't want to follow the outgoing connections from there. I was wondering where ServiceNow stores this information whether an endpoint is a boundary?
Hi All , How to check virtual agent chat history in ServiceNow ? and how to check push notifications sent to agent for joining the chat.
Hello, Does someone happen to know why DNS Names are being discovered and populated in DNS Name table (cmdb_ci_dns_name), but there is no relationship to the associated Server records. For instance, I scanned one Windows server, and the "DNS Names fo...
I am seeing Fingerprints in the Node Column of the 'License Usage' (em_unique_nodes) table. Example - 'fingerprint: e4 52 3a 35 48 a1 e4 9c 29 55 33 13 dc 44 0d 32 a7 d2 77 53 d8 79 f9 6c 96 80 9b 71 gg' And the records have 'IS Licensable' flag set ...
Hello, Thank you for taking a moment to help me. My goal is to modify just the windows server and windows desktop patterns. So far I have not found a way to insert my step to map bios version (pattern already pulls data in step 3.3) to a field witho...
Can anyone tell the step-by-step integration process for SolarWinds with ServiceNow ITOM using REST API?
I have a requirement to restrict a quick email template to only those users which should have the need to use the template. From accessing System Policy - Quick Messages and then selecting the Template in question I can see that I only have the abil...
Hi We have following use cases to be implemented as a part of SNOW Flexera Integration ..Can anyone suggest the way forward and way to achieve it as well as the prerequisites to achieve it -- Flexera to ServiceNow: Populate CMDB with Software Title...
I need to differentiate company laptops from desktops or servers..etc. After looking at many support articles, it looks like the best way to do this is using the chassis field that comes out of the box. However, every chassis field in my instance is ...
