Hello, I hope someone can help me figure this one out. I am trying to sync the CI Operational status field to the Asset state field. Example, if Asset state is 'In stock' and substate 'Pending repair' the Operational status should be 'Non-operationa...
Dear All, I`m facing a challenge to obtain a list of CIs visible on a Service map for a given Application service. After a long discussion with support, I did not get an answer that would meet my requirements. In essence, there is a table called:svc_...
Hello Guys, As we all know every server should be linked with is hypervisor(May be VMware VM Instance or EC2 Instance) in theory. But at present this is not the case. So wanted to find out the CI's which are not linked to Its Hypervisor(VMWare Virtua...
Our enterprise security team wants us to use kerberos if possible to achieve higher defence against hackers and ransomware. I am having trouble finding appropriate documentation on this subject.
The discovery log shows the MID server using its own Windows Service account for running PowerShell commands (when all other credentials have failed). The SN Docs say, you can prevent this by setting MID Server mid.powershell.local_mid_service_creden...
Hi Guys Im trying to setup a new mid server in my instance but ive run into an issue I carnt seem to get round.When I try and test the connection I get the below error Error - User cannot be authenticated or is missing the proper roles. If you have d...
We have just begun evaluating the health of our CMDB. I would like to delete 16000 Remediate Duplicate Tasks, which will also delete over 1,000,000 Duplicate Audit Results. The historical data is not important to us, but will deletion of the tasks o...
Hi, currently when someone opens an active incident the Task SLA tab does not show the Business time left. I want to be able to add the new column and change the ordering globally for all incidents. When I personalize the list column it only show...
I'm trying to do a simple incident record lookup in an event management subflow, but I'm getting a "No Record found" error and processing stops. If it can't find a record, I just need it to say so and continue on to the next step in the subflow. Is...
Has anyone managed to successfully discover Nimble Storage devices? We have tried with no success discovering with SMI-S - has anyone else had any joy?
Hello, I would like to install the application "Service Graph Connector for SolarWinds" on our dev instance to test and validate the integration of Solarwinds with ServiceNow. One of the requirement is to have the application "CMDB CI Class Models"...
We are fetching information from external source using output ECC queue and input ECC Queue is having payload which we want to insert in Import-Set table. So, is there any mechanism in ServiceNow to make ECC Queue [input] as a ‘Data Source’ and feed ...
Hello everyone, I see many IPs in the Credential Affinity table that are related to "let's say" SNMP but when I search the devices in CMDB with those IPs from cred affinity table, I see that majority of them are not network devices. Perhaps one of th...
Need to perform automated testing for Service Now version upgrade. Could you suggest best solution to validate all our incident sla's through ATF.
Hi, I see that in the below article it is mentioned that to use CIM Server for Storage Discovery. But it is not very clear in the documentation. Can you please help me with the below question? What is the recommended approach for Storage Discovery fo...
