How ServiceNow discovers Hyper-V servers?
How Hyper-V servers are discovered? Is it a standalone discovery? Can anyone provide the steps?
Forum Posts
Virtual desktop discovery (VDI)
We need to populate the Virtual desktop (VDI) in our CMDB. Can we discover them using ServiceNow Discovery?
How to Run a Quick discovery from run script in workflow
I'm trying to Take IP address as input from user in Service catalog and pass it into back end workflow to run a quick discovery.
Error on server request getMap. System error has occured, exception is: NullPointerException:
Hi Team,We're discovering the business services and all of a sudden after the discovery we started getting the following error:Error on server request getMap. System error has occured, exception is: NullPointerException: Any help will be appreciable...
How to restrict specific fields to not get updated via discovery ?
Hi All,In our instance discovery for network devices is running and it is updating so many variables on Network Device. We want to restrict it to not update some variables, whenever it discovers a device. So could someone please advice on how can we ...
How to classify Network Appliances (I'm not talking about NetApp devices)
created 3d ago in ITIL Hello, we have several kind of specific network appliances (storage controller, antivirus, mail relay...) (physical & virtual) most of the time locked out of discovery or (linux boxes secured by vendors - no discovery ...
Resolved! Multisource CMDB use
Hi All Can anyone please explain me how to use Multisource CMDB inorder to improve the Asset and CMDB improvement. we need (com.snc.itom.discovery.license) plugin to be activated on SNOW instance and manually add these property ?? glide.identifica...
AIX Server discovery issues
HI All, when trying to discover Aix Server it's trying to override the Original Ip of what we had given for quick discovery and updating the other Correct CI. And wanted to know why the discovery is conflating the 2 devices. Let me know if you have ...
Resolved! Difference between svc_ci_assoc and cmdb_ci_rel
can you please tell me the difference between svc_ci_assoc and cmdb_ci_rel tables in ServiceNow.
Impact of mandatory field property "glide.required.attribute.enabled"
Dear All, I want to make this property enabled true for IRE in cmdb & discovery. "glide.required.attribute.enabled" I know everything about this property but don't know the real impact. we are using pattern based discovery. Will it create empty CIs...
Encountered an error while configuring SNMP trap Collector in Kingston
Hello Experts, While configuring a SNMP trap collector the system showed an error "The MID Server does not contain a MID Server member." not sure what does it mean and how it can be corrected. It was working as expected on Istanbul. Any tips/hints...
Database View with Script Includes
Hi All, Is it possible to call a script includes like report below in a database view? I have a complex script include that returns the sys ids of servers. Would like to create a database view and then create different reports to run against that...
Discovery Roles in Servicenow
Hi All, I have "discovery_admin" role I'm able to see all discovery applications and modules. I have access to create new Discovery Schedule. But i don't have access to Edit/Create IP Ranges. which Role is required to Edit/create Ip ranges in Discove...
Clear Events Not Updating The Alert Severity To Clear
Hello Community, We are encountering issues with clear events in Servicenow, whenever a clear event is received from Source in the system the related alert is closed but the severity of the alert is not changed. While when we receive an alert with th...
Resolved! Is there a way to discover the location of network devices
The configuration for Discovery Schedule to discover network devices doesn't contain a field for location. Is there a way to set the location for network devices discovered? Perhaps setting this based on IP Address or subnet?
