ServiceNow Discovery IPV6
Hi There, Wanted to check the capability of SN Discovery around IPV6 devices. Does it discover if the device has IPV6? Also, does it support discovery of overlapping IP address ranges?
Forum Posts
When with Discovery over IPv6 be available?
Discovery over IPv6 ONLY: Currently, setting up discovery ranges subnets only support IPv4 addresses. We have a small, but growing, island of IPv6 ONLY servers that we can ssh to from our mid server over IPv6, but we cannot configure Discovery IP ...
Data Lookup and Record Matching using dot-walking capabilities
The existing Data Lookup Definitions in the Data Lookup and Record Matching plug-in currently limit the fields for matching to only fields on the source table.The matching fields should be able to use the dot-walking capabilities that is available th...
Resolved! Service Mapping Mid Servers
How does Service Mapping decide which Mid Server it will use for an end point?I have 2 Mid Servers configured in different domains, 1 for our Prod domain and 1 for our Test domain. I created a new business service with an end point to a Web server ...
ITIL User not able to add a set of incidents on a change related list using the EDIT button
When an ITIL user tries to add a list of incidents to a related list on a change record, it is not successful. When user clicks the EDIT button, the list is displayed and the related incidents are moved from the left pane to the right pane on the sl...
Discovery / Service Mapping error: All command implementations (SNMP_TABLE) failed on host [IP Address]. Host might be down or unreachable.
Hi team, I've got the following error on one of our service maps; All command implementations (SNMP_TABLE) failed on host 192.168.254.53. Host might be down or unreachable. The map was correctly populated and complete. I hit Run Discovery to get the ...
Resolved! Metric for approval (sysapproval_approver) table to record state duration
We need to capture how long each approval remained in any particular state. Sounds like a metric right? Well, creating the metric is easy enough, however, no metric instances are created even after logging demo incidents or change requests each with ...
Resolved! Discovery Warning - Socket Error
Receiving multiple warnings that contain the message: socket error I have searched the web and could not find a solid answer to this.
Resolved! Using Encrypted credentials for scripted outbound web service calls
Hi,I have an Integration problem that I was hoping the community could help with.I need to have:an outbound SOAP web service callwhich uses Basic authenticationand is executed via a MID serverwhile either:making sure the credentials are encrypted wit...
Resolved! Discovery Admin Knowledge
Hello AllMy company just got done implementing SN Discovery/CMDB with the help of an SN Partner Vendor. As the vendor roles off I need to identify who will be taking over the role of the Discover and CMDB Admin. I have 4 SN Admins who been admin to t...
Resolved! AWS EC2 Linux MID Server
Hi Everyone I currently have a MID server running on an EC2 Linux instance. It is on a subnet with another dummy EC2 instance for it to discover. I think I have everything properly set up now. The ServiceNow instance seems to be able to detect the d...
Resolved! Discovery permissions
We have been asked to submit all the permissions and access requests needed for the CMDB Discovery initiative.In scope are Azure, workstations, laptop, load balancers, windows server, Linux servers, network gear, etcSo far, I am aware we need credent...
Resolved! Excluding an IP from discovery
Is there a way to exclude a specific IP from being discovered? Use case: we have seed lists of IPs that are automatically generated that SN imports into range lists and some IPs may never actually be discovered but the attempts raise red flags on the...
Resolved! How do I verify discovery is matching and updating an assets CI stub using the Serial number
We are new to asset management and discovery so I may not be asking the right questions so I apologize in advance. :0)We had outside help getting discovery set up; they helped with our mid server builds, schedules, and vlans (range sets and ranges). ...
Resolved! CI Settings/Property to disable update from Discovery
Hi, I have some CIs created manually in CMDB, however when Discovery started one of the CI (created manually) discovered and updated by discovery process. I want to disable discovery update for some CIs, is it possible? if yes, Please tell me the ...
