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Resolved! Windows server discovery - no local admin privileges

Hi,Windows team in our organization is hesitant to provide the local admin privileges to the service account that we are going to use for the discovery of Windows servers. Basic Windows server attributes, Softwares installed, processes running, Netwo...

chandra_ym by Kilo Expert
  • 2826 Views
  • 9 replies
  • 3 helpfuls

AWS Cloud Discovery not working for Virtual Machines

We are trying to set up Cloud Discovery for AWS and running into two distinct problems: 1. The discovery returns a significant number of Cloud Resources but no CI Resources. It does not create any CI (regular discovery automatically creates CIs) 2. N...

odinx16 by Kilo Contributor
  • 3816 Views
  • 10 replies
  • 2 helpfuls

Mapping CI Operational status choices to the Asset state choices

Hello,  I hope someone can help me figure this one out. I am trying to sync the CI Operational status field to the Asset state field. Example, if Asset state is 'In stock' and substate 'Pending repair' the Operational status should be 'Non-operationa...

IB98 by Tera Sage
  • 3108 Views
  • 5 replies
  • 1 helpfuls

How to set bulk Principal Class in cmdb CI

Hi MVP's, I am trying to set a Principal class on all CI's and i notice that i need to to do it individually. Is there anyway that i can do it in bulk? like in CI Class manager when i search to application we have atleat 200+ and i want select the ap...

Glenn11 by Tera Contributor
  • 1663 Views
  • 2 replies
  • 0 helpfuls

How to get the list of associated CIs to service map?

Dear All, I`m facing a challenge to obtain a list of CIs visible on a Service map for a given Application service. After a long discussion with support, I did not get an answer that would meet my requirements. In essence, there is a table called:svc_...

TomaszO by Giga Contributor
  • 2320 Views
  • 4 replies
  • 1 helpfuls

Windows MID server setup issue

Hi Guys Im trying to setup a new mid server in my instance but ive run into an issue I carnt seem to get round.When I try and test the connection I get the below error Error - User cannot be authenticated or is missing the proper roles. If you have d...

Resolved! Delete de-duplication tasks and duplicate audit results?

We have just begun evaluating the health of our CMDB. I would like to delete 16000 Remediate Duplicate Tasks, which will also delete over 1,000,000 Duplicate Audit Results.  The historical data is not important to us, but will deletion of the tasks o...