We currently have a number of monitoring tools feeding into SN (PRTG, Dynatrace ...). We are looking for a way to delay the creation of an alert ticket for xx amount of time to make sure that the monitoring tool does not send an all clear response. ...
I have built and successfully executed a REST Action that pulls server data from an external application (CloudCheckr). While I could build an action to parse the JSON that is being returned, it seems like a better approach would be to use a Data Str...
HI Team, I have the whole thread regarding retrieval for registry keys for discovery and really got resolved and got the value needed. I am trying to get another key same way as I did yesterday Get Last Logged On User from Windows Registry but this ...
On the Network equipment class there is a field called "type" that shows a dropdown for router and switch, but there are classes for router and switch. Which one does discovery use? Can it use all three and if so will it set that dropdown?Will t...
We are in the process of a CMDB project we've hit a bit of a stumbling block. Initially when looking at the sample data in CMDB, we envisioned that our homegrown applications would be entered as Business Services and then tied to their various CI's...
DNS Name .(empty) these entries are created under the name "DNS Name" The creation date is random. First creation date 13-01-2020 22:35:06 Last creation date 07-09-2020 01:25:23 Has someone seen this beheavure How can I solve this issu...
Can we discover firewalls, certificates and appliances using servicenow OOB discovery..?
Good afternoon. I have large spreadsheet to import to the cmdb_ci_printer table and the spreadsheet contains a column of many different models as show below: I have most of these models already in my instance in the hardware model table (cmdb_har...
Okay so i have seen this question asked plenty of times. The export to xml in workflow versions does not output any activities for me. Its just an XML of the form. I am looking for the ability to actually export the workflow with all of its activit...
Hi All, I am trying to run discovery to map an application, however getting the following error when running Quick Discovery. Failed Exploring CI Pattern, Pattern name: Windows OS - Servers, To Check Pattern Log Press Here. On checking the Pattern Lo...
Hi Experts, Currently customer is using Orlando release and have CMDB dashboard in the environment so we have noticed in the CMDB view that there is one message "Failure Threshold Reached" for duplicate correctness metrics. Please find below snap for...
We are looking to grant users read only access to the CMDB data tables and associated portals. These users need write access to service request and other applications within ServiceNow. What is the best way to implement these permissions and expose t...
Dear Team, I'm new to this community and trying to automate one task using powershell. Tried checking in the community for my requirement but couldn't find any. My requirement is From Cmdb_ci_computer table get the computer names starting with the na...
Hello Experts, At present in our instance some of the out of the band devices having description "Cisco Integrated Management Controller" are being discovered as IP Switches by discovery. And it is working fine for Dell and HP but not for Cisco. Any ...
Hello Community, Not using Cloud Management Plugin. We have only ServiceNow Discovery. What data collected for below both IaaS and PaaS -Azure PaaS (Is it Service Principal credential needed) -Azure IaaS (Is it Service Principal credential needed) ...