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MID Server SQL Query and NT Authentication

I've created a JDBC data source to query an SQL database on our network (via MID Server) to load data into Service Now. We have done this before successfully, though in the past we used local SQL accounts, as opposed to domain accounts. In this parti...

Community Alums by Community Alums  
  • 2305 Views
  • 3 replies
  • 2 helpfuls

Illegal email address in inbound emails

Hi I am trying to set up event monitoring for HP iLO4. I tried SNMP, but it is so hard to map all the events and traps via the Event Rules due to how the HP iLO MIBs are structured. I would therefore like to integrate these events via email. There ar...

erlfos by Giga Expert
  • 2431 Views
  • 10 replies
  • 3 helpfuls

Resolved! Can't find ServiceLayer error when viewing maps

I have 40 different Service Maps that have been working with no issues. Now this morning 14 of them have the following error: Error on server request getServiceTimeline. Can't find ServiceLayer 'af185b881b1d7c1064c8a686624bcbce' (the Sys ID varies d...

CMDB - Owned by and Managed by - definitions?

Hello, We would like some feedback as to how other organizations use the Owned by and Managed by fields in the CMDB.  I found a couple articles in the Community, but we would like to see how others have defined this. Is anyone defining Owned by to be...

Reporting Schedules - Weekdays only

Hi,I've scoured the forum and the Wiki for answers to this, but cannot find an answer.If a user only wants to schedule report for Weekdays, how do I do it? I can see there is a suggested script code for scheduling a script to exclude Saturday & Sunda...

narelle_s by Kilo Explorer
  • 9650 Views
  • 10 replies
  • 3 helpfuls

Storage Discovery 3PAR 8440

Has anybody discovered a 3PAR 8440, OS version 3.2.2 ?We are new to storage discovery.   I've created the CIM credential in ServiceNow and granted it admin privileges on a sub-prod device.   Are we doing something fundamentally wrong?   Or do we need...

abusch by Giga Contributor
  • 3722 Views
  • 16 replies
  • 1 helpfuls

Windows credentials error in Discovery

I have been trying to make a discovery of a windows server in ServiceNow, after running a discovery it's showing below error  Warning: Adding target to blacklist. No valid credential found for type [Windows] Changed the user credentials on the window...

Ansuman Giri by Kilo Contributor
  • 2291 Views
  • 10 replies
  • 1 helpfuls

How to combine two tables

Hi,How to combine this two tables (cmdb_ci_service & sc_cat_item) and to get all the fields in the custom table which we create.Thanks,Yasin S A

Yasin7 by Kilo Contributor
  • 4597 Views
  • 7 replies
  • 0 helpfuls

Resolved! Citrix XenServer discovery in ServiceNow

Dear All, Our customer has Citrix XenServer. we are not able to find any ways to discover XenServer in ServiceNow, has anyone done this in ServiceNow, and what was the approach to discover the same. Below is some more details of XenServer. Citrix Xen...

Resolved! Query about CI relationships of deleted CIs, CMDB CI licensing

Hi All,   We are performing a cleanup activity of CMDB , by deleting specific CI data from tables due to licensing constraints.  The records which we are wanting to delete, also contain certain upstream and downstream relationships to other CIs. For ...

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Supratik1 by Giga Contributor
  • 1965 Views
  • 8 replies
  • 6 helpfuls

MID server auto-selection and clustered mid servers.

Discovery and Service Mapping have mid server auto-selection capabilities based upon ip ranges, applications, and capabilities.  Traditionally, Discovery worked by selecting an individual mid server or a cluster.   In Discovery, when a mid server clu...